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Tailor the Sale - Click To Read Article
I was watching a feature film on cable TV, It's a Great Feeling, staring Doris Day and Dennis Morgan. Doris is sitting outside the train station in Los Angeles. Three little Mexican children approach her with their musical instruments. They offer to play a song for her for ten cents . . . or leave for 15 cents.

Workplace Leaders Don't Need Leadership Titles - Click To Read Article
I'm always surprised by managers that don't understand the relationship between leadership and the workforce. Managers and supervisors have titles, but leaders quite often don't.

How's Business? Don't Rush For the Life Boats
- Click To Read Article
The wind had gone out of my sails. I had a sinking feeling, like I was going down for the third time . . . and I couldn’t even recall the first two. Yet, each time someone asked me, “How’s business,” I would reply, “Good.” It’s kind of a natural reply to a rhetorical question. No one really expects an answer. No one wants to hear bad news, or so you would think.

Think of the Possibilities and Dream of the Impossibilities
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As adults we learn not to consider the impossible, so we never dream of somehow waking up as royalty. In goal setting we learn that goals fill needs, and that success is the progressive realization of a worthwhile goal. Goal setting should be cut-and-dried. I’ve always felt it was a serious business. I think, however, there might be more to consider.

Getting Ahead and Defining Your Space - The Office
- Click To Read Article
Many people want to know how to get recognized and known within an organization. They want their boss and their co-workers to take notice of them. A couple of days ago I watched a Science Channel program about wolves and I saw connections that combined attributes at work with wolf instinct.

If the Shoe Fits - The Soul of Customer Service
- Click To Read Article
My Aunt Virginia worked selling shoes in a downtown department store. I remember listening to adult conversation, while I played. She talked about other clerks not caring for anything other than the sale and the resulting commission. Aunt Virginia's main concern was always the fit.

Counting Coup and Finding New Customers
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When you’re looking for new business, the object is to meet and greet as many people as possible. This sounds more daunting than it really is. Counting coup is the game I play with my inner self.

Team Building Games and Adventures
- Click To Read Article
The best parties are those where people take ownership. The guests become the hosts. They want the other guests to feel as welcome as they do. The same goes for Team Building Adventures.

When You're Extraordinary, You Gotta to Do Extraordinary Things
- Click To Read Article
I can't image a life without music and song. A good song can heat up your emotions. It can promise greatness. It can fill your mind with creative thoughts. It can inspire you to greater achievement and success. When a good song is matched with good lyrics, it can talk to your soul.

The World's Best Jack In The Box Restaurant
- Click To Read Article
I think what I experienced was a moment in time when this was indeed the World’s Best Jack In The Box . . . and perhaps it still is each time Carmen is present. I don’t know that my accolades were ever passed along, but in a world of customer service complaints I hope that she received my complimentary comments. Encouragement is sometimes everything for front-line service workers.

Leaders Make Decisions: It's Not Part of the Job; It Is the Job
- Click To Read Article
A leader needs to make decisions, and he should be trained to make them. There is nothing wrong with a bad decision based on sound judgment (unless it becomes a pattern), but no decisions based on no judgment, is unforgivable. No decisions can cost time; cost money; and can even cost lives.

Time Management For A Buck
- Click To Read Article
It only cost a dollar at the Dollar Tree, but it has made me money time and time again. It's a kitchen timer . . . and a great business tool.

No One Ever Tells Us/No One Ever Asks Us
- Click To Read Article
The Seattle Sonics, a National Basketball Association team, are having problems. This is nothing new for the Sonics, nor for many professional teams. The same could be said for many businesses. The actual problem is universal.

What in the World Do You Do?
- Click To Read Article
It's hard to explain to people what I do. This happens to many people. While it doesn't happen everyday, knowledge changes our outlook and direction. What we do could change tomorrow. We know what we do, but how do we tell other people so they appreciate who and what we are?

Reservations and Low Expectations
- Click To Read Article
John arrived at the hotel only to be told that he had a room with a twin bed. "I'm six foot four," John used as part of his argument. It didn't help. His confirming the day before didn't help, either. The clerk advised him to curl up in the twin bed.

Getting Every Penny on the Table
- Click To Read Article
When the parents and grandparents came I would listen and watch the interaction of the adults to the children and judge my packages accordingly. I would fine-tune my pitch when it was time to give them their change. My goal was always to take every penny . . . sometimes that meant selling a single punk. I always tried.

Business Drive is Par for the Course
- Click To Read Article
All golfers make bad shots, so it’s easy to see ourselves in the roles of bad-shot golfers. And, we feel the triumph of when bad-shot golfers reverse their failures and win. Winners are those who have the desire and drive to win. They brush aside the bad shots, the bad luck bounces, the wrong club choice; and they focus on winning. Is business any different?

Deaf Ears Still Need Communication
- Click To Read Article
Amanda had a hearing disabled worker to place for employment. She called a potential employer, and was rebuffed. Jack said, "We've already got a deaf worker and he's just not working out."

Hanging Onto Your Customers
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If you want to keep your customers, you need to make sure you are a valued part of their business life . . . and to do that, you need to constantly communicate with them.

Never, Ever Bad Mouth Your Competition . . . Directly
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You should generally follow the golden rule, "If you have nothing good to say about someone, say nothing." However, I’d like to tell you about an incident from several years back.

Playing Catch Up and Making Time
- Click To Read Article
I have a friend who is always late. If he’s to pick me up, he’s late. If I’m to pick him up, he’s late. My son is the same way. I don’t know if this is a sign of passive/aggressive behavior or not, but it means when I deal with my friend and my son, I have to adjust my time. I tell them that events are earlier than they really are. I tell them I’ll pick them up earlier than I need to. I play their game. I hate it, but I know what I have to do to make time.

Stopping the Runaway Train in Triplicate
- Click To Read Article
Communication is the key to survival and change. And the key to that communication is trust. We need to know that our ideas will be listened to and be taken seriously. And we need to know that our comments, when given in good faith, will be free from retribution and rancor.

No One Ever Wants to Give Cash Back: You Can Profit!
- Click To Read Article
People know how hard it is to find someone who wants to buy what they have, and once they have cash in hand, they just can't turn it away . . . even if it means making a little less.

Buying Back Customers
- Click To Read Article
Five other peoples joined us for dinner. My wife and I ordered “medium rare.” We were served “well done.” Three others in our group weren’t happy with their dinners as well. I didn’t cross the establishment off my list. I complained.

The King of Queens and a Horrible Business Idea
- Click To Read Article
Without a little market research some ideas and doomed from the start. Market research isn't hard, it's as easy as throwing a party . . . a party that could save you time and money.

Five Attributes of Entrepreneurs
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Entrepreneurs have personality traits that make them ideal people to work for themselves. These same traits, while helpful as an entrepreneur can be irritating and dangerous for normal on-the-job relationships with bosses, managers, and supervisors.

Life is Like a Carwash
- Click To Read Article
This is an invocation or positive thought for the day. It's amusing, creative, and thought provoking . . . and brings a smile to those who read it or hear it.

Do You Believe In Miracles? Olympic Gold for Teamwork and Motivation
- Click To Read Article
One of the best inspirational sports stories ever concerns the U.S. Olympic Hockey teams triumph at the 1980 Winter Olympics. The tale has it all. There are young kids with dreams of glory, hard work, team spirit, a goal that far exceeds their grasp, and a Rocky-like finish.

More Than a Gut Feeling
- Click To Read Article
Mary complained to HR and she was sent to a different office for 'better' training. She was unable to learn anything there, also. Her career in the travel industry was short, but expensive. Basically, she should never have been hired. Mary was very personable and she was probably hired on a 'gut feeling' that she would do well.

Enthusiasm: The Key to Productivity and Innovation
- Click To Read Article
What makes the business world go around? Some believe it's enthusiasm.

Extra Work Should Be a Welcome Opportunity
- Click To Read Article
A co-worker is off sick for the day. Your boss gives you her work to do. How would you react? Get all of the extra work done? Get most of the extra work done? Get some of the extra work done?

Proper Etiquette For Your Business Power Lunch
- Click To Read Article
Power lunches don't just happen. If you leave them to chance you might end up at half-power. As in all business communications, power lunches start well before you sit down to talk . . . or eat.

The Ten Second Business Plan
- Click To Read Article
Now, finding a truck and buying a truck are two different things. I knew I could buy the truck, but I what I really needed was to justify the purchase to myself and my to wife. I thought about it. Within ten seconds I came up with a business and marketing plan . . . for my wife.

Sales and Up-Selling is No Joke
- Click To Read Article
Everyday in addition to the basic spam of email, friends send me jokes. Some are funny, some are not. Those that are truly funny have a nugget of wisdom or enlightenment within. Here's a story that I like and it not only makes sense, but delivers a common sense sales message that we can all learn from. And, that's no laughing matter.

Dave Chappelle: Failure Beyond Your Worst Nightmares Can Be Liberating
- Click To Read Article
What's the worst that can happen? We fail? Sometimes we are the only ones that really know we failed. Once we've faced failure and endured it, what's left? We try again. And, if we know that failure isn't that bad, it liberates us to try other projects where we can fail.

Ignorance Could Be Your Salvation
- Click To Read Article
Instead of bluffing our way through problems, quite often the best way to handle a situation is to confess your ignorance. You might just hit a homerun.

The Prayer of Change
- Click To Read Article
The three sentences in a quotation attributed to Martin Luther King, Jr. are a prayer for change. It speaks to us on every level of business, of society, and of self-improvement.

List the Basics for Making Any Sale
- Click To Read Article
There is a Ford Mustang for sale down the street. I've driven by it several times. It's a 1966 . . . or maybe a 1967. Every once in a while I stop in the middle of the street next to the car and look at the sign. All it says is "For Sale: $4000 obo" and the phone number. This tells me very little of what I need to know about the vehicle. It gives me no reason to call. No matter what you are trying to sell, and everyone is selling something, you need to provide the basics of your product or service.

Rotary, The Instant Business Connection
- Click To Read Article
Gene, a friend of mine in the chemical business told me about traveling to see a potential client in Manila. They had a morning meeting and discussions were going well, but as the clock got to about half past eleven, Gene noticed that the client had something else on his mind. Eventually, the client told Gene that he was sorry, but he had somewhere else he needed to be.

Happy Talk Keep Talking Happy Talk For Your Success
- Click To Read Article
The road to success isn't necessarily one of motivation and hard work. Happiness and enjoyment should be the path we follow. When I make a sale, I'm not usually happy because I make a sale, but rather I make the sale because I am happy and enjoy working with my customers.

Boredom For You Is Being Alive To Me, Or Is That Just Backwards?
- Click To Read Article
I do know people who fritter away their time at work and do nothing productive, but they don't seem bored. I also know many people who are really busy at work - and still do nothing productive. They don't seem bored either. What is the secret?

A Shining Example of Communication and Conflict
- Click To Read Article
Lack of communication is a major cause of conflict. In feature films, no communication equals conflict and conflict means a possible Academy Award. In business, no communication equals conflict and this means a possibility of no profit and no business.

Oh, By The Way, FYI, and Other Messages of Great Importance
- Click To Read Article
Sometimes information doesn't get passed along. Sometimes it's tacked on as an afterthought. Sometimes it's as though the information doesn't really matter at all. And, sometimes it's a gender problem.

The Oreo Solution to Creative Problem Solving
- Click To Read Article
How often do we brainstorm, and plan, and theorize, when a simple solution will do? Also, how often do we see the simple solution, but look away because it seems too simple?

Success: Can You Spell That Without Any S's?
- Click To Read Article
The wonderful feature film Akeelah and the Bee is about friendship, community, achievement, and love. If I had enough money, I would give multiple copies of this movie to every single educational institution in the world. I can’t give away that many DVD copies, but I can give a few and so can you.

Playing A Tune Of Ideas And Passion
- Click To Read Article
The evening was interesting and fun. As I sat back drinking a glass of apple-berry juice and eating a sprouts laden sandwich, I thought about how much the “open-mic” night resembled a modern day small business seminar.

Bad Things Happen to People I Don't Like
- Click To Read Article
There are people who have made me so mad, that I wish them bad luck . . . and worse. I envision all kinds of evil events befalling them. And every time I hear that bad things happen to these people I rejoice, but at the same time I feel like maybe I’m less of a civilized person. Now, I’ve found a release for my frustration, while still achieving revenge. That’s the best of both worlds.

Publicity Headlines and Results are Two Different Things
- Click To Read Article
Some people are publicity hogs. They just know that if the word gets out about them, their services, or their company, then they will magically have more sales than they can handle. It doesn't always work that way.

John Cleese Training Videos: Laugh Out-Loud Learning
- Click To Read Article
When most people hear or see the name John Cleese they think of silliness, mayhem, and tons of laughter, but what many people don’t realize is that he has been a major part of business training for well over thirty years.

Shackled to Our Own Ideas
- Click To Read Article
The Romans had many creative ways to kill people. One was to shackle a live person to a dead one: face to face. Eventually disease and death would overcome the living. Sometimes we shackle ourselves to ideas that are dead, out-moded, and have no way of succeeding. In the end they drag us down and our efforts die.

Slap in the Face Recognition
- Click To Read Article
You can't build an effective workforce by insulting your employees, and yet it goes on. It’s amazing what stress and pain can be inflicted by managers who are ill-equipped, ill-advised and ill-prepared to deal with social interactions and situations in the workplace.

Hot Buttered Customer Service
- Click To Read Article
If a movie attendant behind the refreshment stand can deliver customer service by simply giving the customer what he asks for, why can't everyone?

The Stuff Youre Stepping In Could Be Your Silver Lining
- Click To Read Article
Sometimes opportunity is right there underfoot. We just have to look a little more closely . . . and ask a few questions.

12 Things About Business I Learned While On Jury Duty
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I sat on two juries (felony cases) during three weeks of jury duty. After I reviewed the evidence, testimonies, and arguments and then deliberated with my fellow jury members I reflected on my knowledge of business communications and found a direct parallel.

Job Satisfaction: I Can't Quit; I'm A Star
- Click To Read Article
Job satisfaction comes in many guises. Perhaps, some workers feel connected, some receive recognition for jobs well done, some believe in what their company is accomplishing in their community, in their industry, or in the world, perhaps they have a manager who has inspired passion in their performance. In Roger Miller’s Country-Western song, Kansas City Star, the story has a hero that believes his job has almost all of that. He is the host of a kid’s television show, where he has admiring viewers, he’s recognized for what he does, and he is sought after in the community.

The Game, and How You Play It!
- Click To Read Article
Since playing “the game” I have used it as a brainstorming tool. When my wife and I began selling business training products in 2001, I was overjoyed to find a three-ring binder, Pen and Paper Games For Training, which contains forty different games and activities that can be used for business training, or as the binder suggests, “Putting the Fun into Learning.” The very first activity listed is “A to Z.” It’s “the game!” The description says, “This is a fun and interesting way to brainstorm by finding words starting with every letter of the alphabet. It can be used to explore definitions and ideas.”

You Can't Quit; You're Too Valuable
- Click To Read Article
When employees do an outstanding job, the least they deserve is recognition. You wouldn’t expect a marriage to last very long without terms of endearment. Why should management think employees on the job function without respect and recognition?

My Father's Son
- Click To Read Article
What my father didn’t know about communicating and relationships would fill volumes, but about hard work, he knew. And about turning that hard work into money, he knew.

Problems with Hiring the Turncoat
- Click To Read Article
On the surface Gary looked like a really valuable employee. He was employed by a well-established regional business. He was a published author in a state-wide industry, monthly publication. He had contacts in both large and small population markets. Gary was paid well, but he wanted more.

Uniform Disapproval and Ignoring the Up-sale
- Click To Read Article
Smiling at the memory, Jose continued, "I was so amazed. Here I was making a customer really happy. And I had just made the company an extra $600 and all management saw was my vest."

Sometimes Even the Best Closing Statements Don't Work
- Click To Read Article
Bad news never goes over well. Effective sales videos are produced by professionals. They know what they’re doing. They’ve done it before. They are experienced. They can be trusted. Charles didn’t want to spend the money. "Do you know anybody that’s still learning, that might want to produce a video to get some credit," he asked.

The Dynamics of Small Actions
- Click To Read Article
The best solutions are not dependent on dimensions. Small actions have the potential of greatness within them. Small actions act as levers. They can move the world by slight adjustments. Small actions produce change.

Super Stars Don't Make the Team
- Click To Read Article
So often in sports we see super stars hired for their names. They come in and get their stats and a bigger name for themselves, but do nothing for the team. They think they are the team, they ignore the team, or they look down on the individual members of the team. It's the same in business.

Make Your Business Training Program a Mighty River
- Click To Read Article
A training program can be very modest. A person loves a self-improvement book and loans it to a co-worker. A person is skilled at presentations shares their expertise. Another person knows people who would be happy to come in a share their success stories. A training program is really based on teamwork.

Video Production FAQS For Business and Industry and the Internet
- Click To Read Article
Small businesses can use video to improve their bottom line, but before launching a video production, a little knowledge will help in the overall process and help achieve an effective and useful video presentation.

Eight Below for Devotion, Loyalty and Teamwork
- Click To Read Article
The feature film, Eight Below, presented by Walt Disney is a wonderful example of devotion, loyalty, and teamwork.

Thank God for Competitors and Market Research
- Click To Read Article
I learned to live with the fact a long time ago that I couldn't think of everything. I can't predict what is the best approach to take with customers. I don't always know what products are best to sell. So, whenever I am in doubt about business direction, I look to my competitors.

Wearing Your Heart On Your Vest - Manners and Etiquette
- Click To Read Article
Jorge was a young construction worker, sitting near the front of the bus. Natasha was an older lady confined to a wheelchair. She asked him about his orange safety vest, "Where do you get those?" The vests are highly reflective and are easily seen by oncoming automobile traffic. Natasha thought that a similar vest might protect her as she crossed the street from the bus stop to her house in the evening. Jorge stood up, took the vest off, and presented it to Natasha as a gift.

Boomerang, the Reciprocity Urge
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Repayment in kind is a fundamental human act. We need to be careful how we use it. Used wisely it helps. Used unwisely it hurts.

Get Them Nodding Because You Need a Sale
- Click To Read Article
If you want someone to nod yes, all you have to do is nod yes at them. This works if you are speaking to a group, or just telling a joke to a couple of friends. It's most affective, however when you are making a sales pitch.

Accepting Responsibility and Making Ethical Decisions
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In the feature film, True Grit, Mattie Ross searches for Tom Chaney. Chaney is wanted in Texas for killing a senator, but she is after him for stealing her father's money and killing him. She meets up with Chaney. She pulls out an ancient horse pistol, but he ignores the weapon thinking she won't use it. She fires and wounds him. Lying on the ground he complains, "Why does everything happen to me?" Does this behavior sound familiar?

Laughter is the Best Revenge
- Click To Read Article
I try to be a better person. I strive to be a better person. But I think it's part of human nature to wish ill of people who have done us harm. The artist Paul Gauguin said, "Life being what it is, one dreams of revenge." It just makes us feel better.

It's Gotta Be This or That – Easy Decision Making
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Decisions are easy to make. It's making the correct decision that's hard. Sometimes, however, we already know what decision we want to make, we just keep putting it off and looking at alternatives.

Wearing Proper Attire, Mostly for Men
- Click To Read Article
"What's the dress tonight?" This question has subsided over the years as my friends become used to each other, but new people to our group still ask. It's always amazed me how prominent business people always worry about this . . . but then, that's what makes them prominent.

Learning From Defeat
- Click To Read Article
I enjoyed a History Channel presentation on Gladiator History & Times the other evening. It featured the story of the gladiator Verus. He was one of the only gladiators to have one of his fights written about blow by blow. He said he learned more from defeat than from victory.

Expand and Get Away from Small Growth in a Small Pond
- Click To Read Article
Sometimes we get comfortable and forget that we need to expand our efforts, our limitations, and our horizons. This goes for individuals as well as communities and organizations as well.

Bite and Snap at the Heels of Your Competition
- Click To Read Article
We can never let our competition hold us in disregard. We should pester them and worry them. That way we force them to think about us. We should make them waste time trying to figure out what we are doing. If we do this, then they will draw their attention away from their own plans for success and make mistakes.

The Wiley Coyote is the Acme of Success
- Click To Read Article
We've all seen him trying to catch the roadrunner using rocket propelled skates, painting fake tunnels on rock walls, and running off into space from a cliff and standing there until he notices he is completely without support. He never catches the roadrunner, so why should we copy him? The coyote is a survivor, and in today's business world that's success.

Following Flawed Leaders
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The Searchers (1956) stars John Wayne in one of his most compelling films. I've seen the movie countless times. I've owned my own copy for years, and yet when I come across the film as I flip through the channels on my remote I stop and watch it again. The film is about heroes, revenge, leadership, and doing the right thing.

Bargain Hunt: Listening to the Experts
- Click To Read Article
For many people, both in and out of business, one of the hardest things to do is listening to experts. Why? Because experts generally give advice that runs contrary to what people want to hear. Experts are not always right, but their opinions are worth consideration, especially if all you have to go on is a gut feeling.

Setting Records and Attaining Lasting Achievement
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Randy knew Joe from track & field. He told a story of one track meet. Joe arrived late. As a member of ROTC and the reserves he had parachuted twice that morning and then rushed to the track meet. Once arriving at Pacific Lutheran University in nearby Parkland, he took part in the one hundred yard dash, the 220, anchored the 440, and did everything but give out towels. He took first place in each of seven events. How many people would have just stopped at jumping out of the airplane?

Getting Back the Lost Client in Six Steps
- Click To Read Article
If your clients feel wanted in the first place it is almost impossible to have someone else steal them away from you. Once lost you just need to gently keep after them by reminding them of your services, your appreciation of them, and your knowledge of their needs.

Who Comes First: The Customer or the Customer?
- Click To Read Article
Handling multiple customers is a juggling act that requires people handling skills. You don't want to offend or lose either customer, but by faltering in your juggling you run the risk of losing one or the other, or both.

Drawing the Line on Rude Customers
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I know, I know . . . the customer is always right . . . or at least should be treated as if they’re always right. But, when and where do you draw the line?

The Business Blues With Bo Diddley, Chuck Berry, and John Lee Hooker, Jr.
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. . . musicians are so very careful about how they sound, because their music is what they are. They are professionals. Their music represents them. In essence, they are their music. Isn’t this true of small business as well? Or shouldn’t it be?

Meetings, Bloody Meetings
- Click To Read Article
Just recently I found myself committed to helping on a fund-raiser. I dutifully attended the meeting with a presentation offering nearly twenty creative ways to market the fund raising event. I was prepared for the meeting, but I wasn’t prepared for the chaos.

Make 'em Laugh Customer Service
- Click To Read Article
Shawn was using humor to provide customer service, “I could have simply ignored selling the higher-priced tickets, but I got a kick out of seeing the customers laugh. I don’t recall anyone not buying the upgrade after I gave my little sales pitch.”

Finding New Customers For Your Business
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New customers and new businesses require two things from any business person or company. Knowledge of the marketplace, a clear understanding of all the dynamics of marketing, and action are all required to locate, assess and activate new customers.

Setting An Example For Success One Foot At A Time
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I was waiting for the great man to speak. He was supposed to be example of what young men who want to succeed can be. I was looking him over during his introduction. He was fashionably dressed from his suit and tie down to his shoes. It was while I was looking at his highly polished shoes I noticed the rather large hole in the sole of one of them.

Market Research: Living in the Real World of Business Depends on Comments from the Real World
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In the feature film Sliding Doors, I found myself fascinated by a conversation between two friends. Gerry had just been discovered by his girl friend as he was having an affair in their bedroom. Gerry's friend laughs at him and reminds Gerry that he had told him weeks ago that the affair would end without Gerry having to do anything. Gerry's friend asks him, "Do you want my opinion?" Gerry replies, "Am I going to like it?" With a chuckle, his friend responds with, "No. It's based on reality."

Who Has True Grit?
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In the feature film, True Grit, Marshall Rooster Cogburn (John Wayne) warns "Lucky" Ned Peffer (Robert Duvall) and three companions of their arrest. Cogburn on horseback faces the four horseman across a clearing. Cogburn tells Peffer that he intends to kill him within seconds or see him hang. Peffer responds, "That's bold talk for a one-eyed fat man." After a flurry of gunfire only Cogburn is alive. The moral? Never underestimate people with disabilities.

The Power Breakfast
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Everyone talks about the Power Lunch, but a good variation is the Power Breakfast. The main aspects of a business lunch, or a business breakfast are enjoyable conversation, business discussion, and agreement. The sharing of food is a minor ritual that binds people.

You Are In Charge of Your Own Limitations
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Who knows our limitations? Who knows our abilities? Who is the only person in control of our goals, aspirations, and horizons? It's us. No one may label us. We set our limitations and abilities, and we are the only ones who can change them.

Doing What It Takes for a Team Win
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It’s easy to win games with good players. It’s easy to have successful projects with great workers, but in the end a team or a business that can win without the superstars has reached a level of success seen by few. A great team has players or workers that care more about the team than they do for individual attention.

If Life Gives You Lemons, Pay for Them When You Can
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I made my selections and was in line checking out. When the total was rung up, I realized that I was several dollars short. Usually, I pretty much know what I have for funds in my pocket, but since I was only going to the golf course, I had only made sure I had enough to cover my fees. Buying produce had not been on my mind that morning; playing tournament golf was. Now, it looked like both images would be crushed.

The World is Eager to Help When You Let People Know You Need It!
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If people don't know you need help, how can they help you? You might ask, "Why should they?" The answer is that people helping people is a natural phenomenon. It's just something we do.

Scruffy Sam the Entrepreneur
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I used to call him Scruffy Sam. He looked like he just got through with a hard day’s work. He was a little dirty and his beard was all over his face and wild. He came to our door and asked if we needed our lawn mowed. We did. I don’t remember if he used our mower or brought his own, but he did a good job.

Helping Others Helps You
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Make a list of your clients to keep at your desk. Also, keep directories of organizations you belong to. Review these lists frequently so you know what people do. These people are your contacts. They need your help. By helping them you also help yourself.

If You're Looking for Dedication Hire the Disabled
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People with disabilities are almost three times more likely to live in poverty than people without disabilities. The disabled with jobs has remained steady at 35% for roughly twenty years. Employers complain about employees who don't care about their jobs, and yet there is a vast resource of workers who are ready, willing, anxious, determined and able just looking for an opportunity.

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Don Doman
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Don Doman is a published author of self-help books on small business. He and his wife own Ide as and Training, which supplies business training products to organizations around the world. Don and Peg also own and operate PNW Video Productions, which produces video productions for distribution and internet viewing.
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