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Keeping Your Chin up in the Emergency Room

Guest post by: Deborah Kimmett

Article Overview: I got labelled urgent, which isn’t as fast as it sounds. I sat there so long that someone asked me if I was an organ donor.

Free Download - FIVE WAYS TO GET YOUR SENSE OF HUMOUR BACK By Deborah Kimmett
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Keeping Your Chin up in the Emergency Room

On the sixth day of January this year, I had an epiphany. I decided to be a better person. I decided to be a person who helps. I had just turned 50 and I thought, now that I am getting older, I had better start cramming for my finals. Besides, I was sick of just writing a cheque for charity and buying cheese from the school kids. I wanted hands-on helping. So I went to a local café to ponder how I could save the world. I ordered fair trade coffee but the barista told me they didn’t have any. So, I sat there drinking my $4 unfair trade caramel macchiato and thinking about all the things I would do to help the downtrodden when a guy sat down beside me. He started playing a very noisy game on his cell phone. I tried to ignore him and focus on what Bono or Bob Geldof would do in this situation. And then I got thinking, “Which one is cuter? Bob or Bono? Bob? Bono?”

I thought of hot coffee. Hot men. Hot coffee. Hot men. And the guy kept beeping his phone and I was getting ticked off, so I started doing a chant I learned at Hot Yoga. I said Namaste. Bless him.

Beep.

Bless him.

Beep.

BEEEEEEEEEEEP him.

Beep.

Finally, I turned to him and said, “Will you please SHUT UP! I am trying to be a do-gooder.

No, I didn’t really say that. After all, what if he didn’t like me? But I did start to question how I would ever deal with warlords if I couldn’t handle a few beeps from a cell phone.

I

This existential pondering caused me to have a serious anxiety attack. No, I have that backwards. I thought I was having a heart attack, called 911, and when I got to the emergency room I saw the wait time, and then I had the anxiety attack. I got labelled urgent, which isn’t as fast as it sounds. I sat there so long that someone asked me if I was an organ donor. But that’s not my point. My point is that the heart of any hospital is the volunteers (and maybe the cardiac surgeons).

This is when I met Amiel, a blue-haired woman wheeling a silver coffee cart. Amiel on Wheels. She was the quintessential volunteer. Over a couple of Peek Freans and water passing for coffee, she informed me that she had joined the hospital volunteer team in 1975. It was $2 a year and she only did it for the free volunteer luncheon. Over her career as a volunteer, she said she’s come to love helping others, but sadly, she confessed that she has seen many changes in charity work over the years. It’s getting harder and harder to help people, with more germs, more fears and more rules.

For instance, with the new privacy act, she’s not allowed to tell anyone outside the hospital who’s staying there. That’s crazy. Think about it. Why would an 85-year-old woman risk breaking a hip if she couldn’t bring back a little gossip to the seniors’ centre?

I don’t know if it was Amiel or the 40-per-cent oxygen I was huffing, but my breathing settled and that’s when I had my second epiphany. I wasn’t supposed to go to Africa. Sure, I was to think globally, but I had to act locally. I was being called to be a hospital volunteer. Of course, I could never work in the emergency ward, not where people are bleeding, or complaining, or throwing up because puking makes me gag. And I’d never help with patients; I can’t sing Christmas carols or sponge-bath dirty old men. No, I couldn’t do that, but I could use my humour. I could be Patch Adams. I could make jokes in the coffee room with the First Response Team. (Which are cuter: cops or First Response guys?)

In a flush of excitement, I announced my intentions to Amiel and in a second her face turned to stone. She looked like I had just announced McCoy’s bus trip to Branson, Missouri, had been cancelled. She hissed at me, “There is at least a six-month waiting list.”

Six months.

“Volunteering is not just helping out, you know,” she declared. “We weed out the fickle ones. The high-school kids who want a form signed. The cons doing community hours.”

“Amiel, I haven’t done time,” I defended. “I live on Amherst Island.”

“How do you think they populated, Australia?” she retorted. “There’s due process. We would have to get everybody a police check.”

“Amiel, they can do a cavity search for all I care. I haven’t been able to get in to see a doctor in months.”

She didn’t crack a smile.

I could see she had never heard of Patch Adams.

“Look, missy, this red apron is not given out to just anybody,” she said. Then she sold me a 50-50 ticket and wandered off to spread her bad coffee and whitener to other unsuspecting sick people.

I checked myself out. As I was exiting, a very disturbed woman stormed past me and the security guard picked her up and put her out on the sidewalk. All she wanted was her meds. That woman might have been having a bad day, but one thing is certain; she is more resourceful than I. She stood out in the ambulance bay and took off all her clothes and, believe me, when you stand buck naked, that gets you service at the hospital. In fact, they bring the drugs right out to the street for you.

That’s when I had my third epiphany.

It’s as hard to get service as it is to give it.

I went home, wrote a cheque to Bono and binged on the cheese order I had just gotten delivered from the school kids.

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Home > Human-Resources > Deborah Kimmett > Keeping Your Chin up in the Emergency Room >
Article Tags: health care providers welllness humour

About the Author: Deborah Kimmett
RSS for Deborah's articles - Visit Deborah's website

This funny woman is every H.R's manager's dream. She knows that human beings are what makes for good business. For 25 years, she was associated with the famous Second City as an actor, teacher, and mentor. She was one of the four architects of their Corporate Training Program and then in 2001 formed her own company Wit With Widsom. She is a brilliant and hilarious communicator who does keynotes, workshops and interactive seminars. For a small team building session or as a way to kick off your next big corporate event Deborah can be funny then motivational then act as your emcee. She is a dream come true for any event planner. Ms Kimmett has trained thousands of business people to deal with Change, Communcation, and Creativity. You will learn how to stay flexible, networking skills and how to take risks in the moment. Ms Kimmett appears regularly on CBC television at the Winnipeg Comedy Festival and is a veteran of The Debaters, for CBC Radio One. She is an author of eight plays and the book Reality is Over Reality.

Click here to visit Deborah's website
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More from Deborah Kimmett
Gossip is in the Ear of the Beholder
TOP TIPS FOR SURVIVING IN BUSINESS
Learning to Put Your Oxygen Mask on FIrst
The Roles We Play at Work
FIVE WAYS TO GET YOUR SENSE OF HUMOUR BACK


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Business or busy-ness !! Business or busy-ness !! - Ideally your business is should be able to let go of you after breakeven and a reasonable period of time. Keeping you in chains would qualify it to be busy-ness rather than business. Once set the business systems set should be able to run on auto pilot with you co-ordinating activity rather than you running the activity. If you are at ease with this thought - you could go ahead and think of the second in line. Not too difficult though takes some tact and some practice before you could take the plunge....


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