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Employee Training Plans: More Powerful with a Results-Oriented Job Description
| Guest post by: Roger Plachy |
Article Overview: Employee training is all about improving job performance. Since the job description is all about job requirements, it stands to reason that it is the best base for identifying training objectives and methods. A Results-Oriented Job Description not only defines job requirements, it more importantly highlights the results that must be accomplished, and thus, explains why training is important.
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Free Download - Performance Appraisal More Powerful with a ResultsOriented Job Description By Roger Plachy |
Employee Training Plans: More Powerful with a Results-Oriented Job Description
Employee training isn’t always as straight forward as it should be. Employees don’t always make the connection between the training and improved job performance.
Using a job description as a base for training programs highlights the focus on job performance, and ensures relevant training content.
When coaching and counseling employees, managers need to ensure that they do not stray into areas where they have no business. Discussions should be based on job requirements as stated in a job description. And when it comes time to discipline an employee, actions based on solid job requirements are the most legally safe.
Job descriptions typically list tasks and duties, a good start for defining learning objectives and methods. But good training also answers the question: Why is this training important? A Results-Oriented Job Description provides the answer by focusing on the results that are to be accomplished when tasks and duties are performed.
Here is a Job Training Plan Guide developed directly from the job description that aims the manager and employee at determining how each job requirement can be learned.
Job Training Plan Guide
A guide for identifying the knowledge, skills, and abilities to be developed or acquired in order to improve or enhance job performance.
WAITER-WAITRESS
1. PREPARES TABLES FOR DINING
by
cleaning and covering tables;
How can training be provided?
______________________________________________________________________
setting utensils, napkins, decorations, condiments, candles, and service plates.
How can training be provided?
______________________________________________________________________
2. HELPS DINERS SELECT FOOD AND BEVERAGES
by
presenting menu;
How can training be provided?
______________________________________________________________________
suggesting courses;
How can training be provided?
______________________________________________________________________
explaining daily specials;
How can training be provided?
______________________________________________________________________
answering food preparation questions;
How can training be provided?
______________________________________________________________________
offering beverages;
How can training be provided?
______________________________________________________________________
identifying appropriate wines.
How can training be provided?
______________________________________________________________________
3. TRANSMITS ORDERS TO KITCHEN AND BAR
by
recording diners’ choices;
How can training be provided?
______________________________________________________________________
identifying diners’ special dietary needs and requests;
How can training be provided?
______________________________________________________________________
noting timing of meal progression.
How can training be provided?
______________________________________________________________________
4. SERVES FOOD AND DRINKS
by
picking-up and delivering items from bar, kitchen, and service areas.
How can training be provided?
______________________________________________________________________
5. MAINTAINS DINING EXPERIENCE
by
inquiring of needs; removing courses as completed;
How can training be provided?
______________________________________________________________________
replenishing utensils;
How can training be provided?
______________________________________________________________________
refilling water glasses;
How can training be provided?
______________________________________________________________________
being alert to spills or other special needs.
How can training be provided?
______________________________________________________________________
6. CONCLUDES DINING EXPERIENCE
by
acknowledging choice of restaurant;
How can training be provided?
______________________________________________________________________
inviting diners to return.
How can training be provided?
______________________________________________________________________
7. OBTAINS DINING REVENUES
by
totaling charges;
How can training be provided?
______________________________________________________________________
issuing bill;
How can training be provided?
______________________________________________________________________
accepting payment;
How can training be provided?
______________________________________________________________________
returning change or credit card.
How can training be provided?
______________________________________________________________________
8. PROTECTS RESTAURANT AND DINERS
by
adhering to sanitation, safety, and alcohol beverage control policies.
How can training be provided?
______________________________________________________________________
9. IMPROVES WAITER/WAITRESS JOB KNOWLEDGE
by
attending training sessions;
How can training be provided?
______________________________________________________________________
reading technical publications.
How can training be provided?
______________________________________________________________________
10. CONTRIBUTES TO FOOD SERVICE AND RESTAURANT SUCCESS
welcoming related, different, and new requests;
How can training be provided?
______________________________________________________________________
helping others accomplish job results.
How can training be provided?
______________________________________________________________________
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About the Author: Roger Plachy RSS for Roger's articles - Visit Roger's website Click here to visit Roger's website   Interviewing Job Applicants More Powerful with a ResultsOriented Job Description How to Write a ResultsOriented Job Description We Believe in Job Descriptions But They Have to be ResultsOriented Orienting New Employees More Powerful with a ResultsOriented Job Description Performance Appraisal More Powerful with a ResultsOriented Job Description |
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