Employee Training Plans: More Powerful with a Results-Oriented Job Description

Employee training isn’t always as straight forward as it should be. Employees don’t always make the connection between the training and improved job performance.

Using a job description as a base for training programs highlights the focus on job performance, and ensures relevant training content.

When coaching and counseling employees, managers need to ensure that they do not stray into areas where they have no business. Discussions should be based on job requirements as stated in a job description. And when it comes time to discipline an employee, actions based on solid job requirements are the most legally safe.

Job descriptions typically list tasks and duties, a good start for defining learning objectives and methods. But good training also answers the question: Why is this training important? A Results-Oriented Job Description provides the answer by focusing on the results that are to be accomplished when tasks and duties are performed.

Here is a Job Training Plan Guide developed directly from the job description that aims the manager and employee at determining how each job requirement can be learned.

Job Training Plan Guide A guide for identifying the knowledge, skills, and abilities to be developed or acquired in order to improve or enhance job performance.

WAITER-WAITRESS 1. PREPARES TABLES FOR DINING by  cleaning and covering tables; How can training be provided?

______________________________________________________________________

 setting utensils, napkins, decorations, condiments, candles, and service plates.

How can training be provided?

______________________________________________________________________

2. HELPS DINERS SELECT FOOD AND BEVERAGES by  presenting menu; How can training be provided?

______________________________________________________________________

 suggesting courses; How can training be provided?

______________________________________________________________________

 explaining daily specials; How can training be provided?

______________________________________________________________________

 answering food preparation questions; How can training be provided?

______________________________________________________________________

 offering beverages; How can training be provided?

______________________________________________________________________

 identifying appropriate wines.

How can training be provided?

______________________________________________________________________

3. TRANSMITS ORDERS TO KITCHEN AND BAR by  recording diners’ choices; How can training be provided?

______________________________________________________________________

 identifying diners’ special dietary needs and requests; How can training be provided?

______________________________________________________________________

 noting timing of meal progression.

How can training be provided?

______________________________________________________________________

4. SERVES FOOD AND DRINKS by  picking-up and delivering items from bar, kitchen, and service areas.

How can training be provided?

______________________________________________________________________

5. MAINTAINS DINING EXPERIENCE by  inquiring of needs; removing courses as completed; How can training be provided?

______________________________________________________________________

 replenishing utensils; How can training be provided?

______________________________________________________________________

 refilling water glasses; How can training be provided?

______________________________________________________________________

 being alert to spills or other special needs.

How can training be provided?

______________________________________________________________________

6. CONCLUDES DINING EXPERIENCE by  acknowledging choice of restaurant; How can training be provided?

______________________________________________________________________

 inviting diners to return.

How can training be provided?

______________________________________________________________________

7. OBTAINS DINING REVENUES by  totaling charges; How can training be provided?

______________________________________________________________________

 issuing bill; How can training be provided?

______________________________________________________________________

 accepting payment; How can training be provided?

______________________________________________________________________

 returning change or credit card.

How can training be provided?

______________________________________________________________________

8. PROTECTS RESTAURANT AND DINERS by  adhering to sanitation, safety, and alcohol beverage control policies.

How can training be provided?

______________________________________________________________________

9. IMPROVES WAITER/WAITRESS JOB KNOWLEDGE by  attending training sessions; How can training be provided?

______________________________________________________________________

 reading technical publications.

How can training be provided?

______________________________________________________________________

10. CONTRIBUTES TO FOOD SERVICE AND RESTAURANT SUCCESS

 welcoming related, different, and new requests; How can training be provided?

______________________________________________________________________

 helping others accomplish job results.

How can training be provided?

______________________________________________________________________



Employee Training Plans: More Powerful with a Results-Oriented Job Description - To learn more about this author, visit Roger Plachy's Website.

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