Feedback Form
Home Features Mastermind Forums About Advertise Blog Network Contact Be An Author

Employee Training Plans: More Powerful with a Results-Oriented Job Description

Employee Training Plans: More Powerful with a Results-Oriented Job Description

Employee training isn’t always as straight forward as it should be. Employees don’t always make the connection between the training and improved job performance.

Using a job description as a base for training programs highlights the focus on job performance, and ensures relevant training content.

When coaching and counseling employees, managers need to ensure that they do not stray into areas where they have no business. Discussions should be based on job requirements as stated in a job description. And when it comes time to discipline an employee, actions based on solid job requirements are the most legally safe.

Job descriptions typically list tasks and duties, a good start for defining learning objectives and methods. But good training also answers the question: Why is this training important? A Results-Oriented Job Description provides the answer by focusing on the results that are to be accomplished when tasks and duties are performed.

Here is a Job Training Plan Guide developed directly from the job description that aims the manager and employee at determining how each job requirement can be learned.


Job Training Plan Guide

A guide for identifying the knowledge, skills, and abilities to be developed or acquired in order to improve or enhance job performance.


WAITER-WAITRESS


1. PREPARES TABLES FOR DINING
by

 cleaning and covering tables;

How can training be provided?

______________________________________________________________________

 setting utensils, napkins, decorations, condiments, candles, and service plates.

How can training be provided?

______________________________________________________________________


2. HELPS DINERS SELECT FOOD AND BEVERAGES
by

 presenting menu;

How can training be provided?

______________________________________________________________________

 suggesting courses;

How can training be provided?

______________________________________________________________________

 explaining daily specials;

How can training be provided?

______________________________________________________________________

 answering food preparation questions;

How can training be provided?

______________________________________________________________________

 offering beverages;

How can training be provided?

______________________________________________________________________

 identifying appropriate wines.

How can training be provided?

______________________________________________________________________


3. TRANSMITS ORDERS TO KITCHEN AND BAR
by

 recording diners’ choices;

How can training be provided?

______________________________________________________________________

 identifying diners’ special dietary needs and requests;

How can training be provided?

______________________________________________________________________

 noting timing of meal progression.

How can training be provided?

______________________________________________________________________


4. SERVES FOOD AND DRINKS
by

 picking-up and delivering items from bar, kitchen, and service areas.

How can training be provided?

______________________________________________________________________


5. MAINTAINS DINING EXPERIENCE
by

 inquiring of needs; removing courses as completed;

How can training be provided?

______________________________________________________________________

 replenishing utensils;

How can training be provided?

______________________________________________________________________

 refilling water glasses;

How can training be provided?

______________________________________________________________________

 being alert to spills or other special needs.

How can training be provided?

______________________________________________________________________


6. CONCLUDES DINING EXPERIENCE
by

 acknowledging choice of restaurant;

How can training be provided?

______________________________________________________________________

 inviting diners to return.

How can training be provided?

______________________________________________________________________


7. OBTAINS DINING REVENUES
by

 totaling charges;

How can training be provided?

______________________________________________________________________

 issuing bill;

How can training be provided?

______________________________________________________________________

 accepting payment;

How can training be provided?

______________________________________________________________________

 returning change or credit card.

How can training be provided?

______________________________________________________________________


8. PROTECTS RESTAURANT AND DINERS
by

 adhering to sanitation, safety, and alcohol beverage control policies.

How can training be provided?

______________________________________________________________________


9. IMPROVES WAITER/WAITRESS JOB KNOWLEDGE
by

 attending training sessions;

How can training be provided?

______________________________________________________________________

 reading technical publications.

How can training be provided?

______________________________________________________________________


10. CONTRIBUTES TO FOOD SERVICE AND RESTAURANT SUCCESS

 welcoming related, different, and new requests;

How can training be provided?

______________________________________________________________________

 helping others accomplish job results.

How can training be provided?

______________________________________________________________________





Employee Training Plans More Powerful with a ResultsOriented Job Description - To learn more about this author, visit Roger Plachy's Website.

Like this article? Share it with your friends

Article Feedback
 Article Feedback No article feedback found.
  Leave Your Feedback
article feedback

Article Feedback
John Brennan
John Brennan Ed.D. Dr. Brennan is President of Interpersonal Development, LLC, a training and development firm. Interpersonal Development has provided sales training and coaching to more than 3,000 sales reps from over 100 companies. A native of Australia, Dr. Brennan received his doctorate from the University of Rochester. His dissertation researched the effectiveness of Behavioral Modeling Technology in training people in interpersonal skills. While he has spent most of his career designing or delivering training, he was also a Vice-President of Sales of a training and development franchise with operations in 25 markets. Dr. Brennan has designed and delivered sales training in North America, Asia, Europe, Australia and the Middle East. He has been a guest speaker at numerous national and regional professional conferences. When Microsoft wanted Best Practices articles on sales for their web site, they called Dr. Brennan. The results are at http://office.microsoft.com/en-us/FX011387391033.aspx His firm’s clients have included Volvo, The Prudential, Merrill Lynch, Eastman Kodak, Gannett, Equifax Europe, the Economist Group and countless small businesses. - Visit John Brennan's Website

Linda Richardson
Linda Richardson is the Founder and Executive Chairwoman of Richardson, a global sales training and performance improvement company. As a recognized leader in the industry, she has won the coveted Stevie Award for Lifetime Achievement in Sales Excellence and she was identified by Training Industry, Inc. as one of the “Top 20 Most Influential Training Professionals.” Ms. Richardson is credited with the movement to Consultative Selling and is the author of ten books on selling and sales management, including Sales Coaching — Making the Great Leap from Sales Manager to Sales Coach, and Stop Telling, Start Selling. She teaches sales and management at the Wharton Graduate School of the University of Pennsylvania and the Wharton Executive Development Center. Linda is a frequent speaker at industry and client conferences, has been published extensively in industry and training journals, and has been featured in numerous publications, including The Wall Street Journal, Forbes, Nation’s Business, Selling Power, Success, and The Conference Board Magazine. Learn more about Richardson's sales training and performance improvement solutions at http://www.richardson.com web - Visit Linda Richardson's Website

David Acheson
David Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns.  David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website

John Alexander
John has taught keyword research and SEO skills to small groups of business owners and Webmasters from over 80 different countries world wide since 2002. John is also the Director of Search Engine Academy ; Co-director of Training at Search Engine Workshops offering live, SEO Workshops with his partner SEO educator Robin Nobles, author of the very first comprehensive online search engine marketing courses at SEO Training Online and the SEO Workshop Resource Center.
I look forward to hearing from you! - Visit John Alexander's Website

Staging Diva
Debra Gould, aka The Staging Diva®, is President of Six Elements Inc., an internationally recognized home staging company. Inspired by many requests from aspiring home stagers wanting to start similar businesses, Gould created the Staging Diva Home Staging Business Training Program. Gould has trained over 1000 Staging Diva Graduates worldwide to start staging businesses. Buying decorating and selling six of her own homes in four years lead to an interest in real estate staging which she turned into a career with the launch of sixelements.com in 2002. Since then she has staged hundreds of homes in addition to teaching home staging training. Gould is the author of several home staging resources including a series of popular ebooks made up of a Design Guide, Color Guide and Portfolio Guide. For more information about Debra Gould visit stagingdiva.com. - Visit Staging Diva's Website

Leanne Hoagland-Smith
Are your sales where you want them to be? Will you be one of the few who achieves sales or business success or one of the many who have failed to change? Are you tired of being told you are like everyone else? Then you may find my first book on sales of interest. Be the Red Jacket in the Sea of Gray Suits, The Keys to Unlocking Sales available at Amazon or at http://www.processspecialist.com/red-jacket.htm. This book is a reflection of my no-nonsense approach to improving sales to overall business results. If you are truly committed to making sustainable changes, then I can help you secure a positive return on your investment because I focus on executable solutions not telling you the problems you already know you have. From training to corporate (group) coaching to executive one on one coaching, my approach is to assess, create awareness, build a goal driven action plan and then execute. The bottom line question is "Not do you or your employees know it, but do you or they want to do it?" Please call for a free strategy session at 219.759.5601. - Visit Leanne Hoagland-Smith's Website


To learn more about the Evan Elite Author Program please contact us.

About The Author


Roger Plachy
(Visit Roger's Website) Roger Plachy and Sandy Plachy are a husband-wife human resources management consulting team. Their interest in results-oriented thinking and managing employee performance led them to establish the Job Results Management Institute, and to create the Results-Oriented Job Description. At www.jrmi.com they offer the world’s largest database of results-oriented job descriptions. They have also responded to management’s need to keep employment actions centered on job requirements instead of personality, creating management forms tailored to each job description, for interviewing, orienting, training, and appraising performance. Free family job descriptions on their site bring a results-orientation to non-work aspects of life. Roger and Sandy consult with all types of organizations worldwide, and are authors of the books, Results-Oriented Job Descriptions, More Results-Oriented Job Descriptions, Performance Management, and Building a Fair Pay Program. Roger also wrote: When I Lead, Why Don’t They Follow? At www.results-orientedthinking.com, they offer commentary about their results-oriented management approach.

Roger Plachy is a Silver author on EvanCarmichael.com
About The Author

View Author Blog
View Author Blog

View Author Video
View Author Video

Free Downloads


Roger Plachy's

Complete
List Of
Human-Resources
Articles

Name
Email
If you enjoyed this article, get Roger Plachy's Complete List of Human-Resources Articles For FREE!

More Roger Plachy
WouldBe Entrepreneurs Need a Job Description
Interviewing Job Applicants More Powerful with a ResultsOriented Job Description
How to Write a ResultsOriented Job Description
We Believe in Job Descriptions But They Have to be ResultsOriented
Orienting New Employees More Powerful with a ResultsOriented Job Description
Performance Appraisal More Powerful with a ResultsOriented Job Description
Employee Training Plans More Powerful with a ResultsOriented Job Description
Job Qualifications More Powerful with a ResultsOriented Job Description
Free Downloads


 
 
 


Evan Elite Authors
Leanne Hoagland-Smith  
Anne Barr  
David Barr  
Evan Elite Authors

Become An Author
Have you written articles that would be of value to entrepreneurs? Become an expert on our site by publishing them! Expose yourself to a wide audience, drive more traffic to your website and get more sales! Click Here for details.
Become An Author

Evan's Latest Video
Modeling the Masters: Learn the true secrets behind Walt Disney's business success factors & grow your company! Video produced by Phanta Media
Evan's Latest Video

Business Opportunities
"Learn straight from Evan how you can Make a Full Time Income (And More) from a Website"

How to Start An Online Business

Click Here To Learn More
Business Opportunities



Evan's Newsletter
Get advice & tips from famous business owners, new articles by entrepreneur experts, my latest website updates, & special sneak peaks at what's to come!
Name:
Email:
Evan`s Newsletter

Free Downloads
Professional Networking Icon Professional Networking
PIPS Power Book Icon PIPS Power Book
Performance Improvement Plan Icon Performance Improvement Plan
Relational Software Icon Relational Software
Dream Boards Icon Dream Boards
Free Downloads - Complete List

Entrepreneur Tools and Guides
The Top 10 ProBlogger Posts - Best Posts for Bloggers
The Top 10 ProBlogger Posts
Best Posts for Bloggers
 
Top 50 Niche Blogs 2009
Top 50 Niche Blogs 2009
Top 50 Niche Blogs 2009
 
Entrepreneur Tools and Guides

SEO For Africa
SEO For Africa
Dembe group1 Lugazi, Uganda,
Dembe group1
Lugazi, Uganda
SEO For Africa

If I Were A Startup...
Lee Segal, >1,800% Growth in 5 Years
Lee Segal
>1,800% Growth in 5 Years
Travis Hartley, 426% Growth in 2 Years
Travis Hartley
426% Growth in 2 Years
If I Were A Startup... - Complete List

Famous Entrepreneurs
Benjamin Franklin, P. Gazette
Vera Wang, Vera Wang
Vera Wang
Vera Wang
Famous Entrepreneurs - Complete List

Entrepreneur Advice
Keith Ferrazzi, Never Eat Alone
Keith Ferrazzi
Never Eat Alone
Donald J. Trump, Trump University
Donald J. Trump
Trump University
Entrepreneur Advice - Complete List

Popular Articles
(Premium Authors)

     Speak to Me of Love
By Alvah Parker
     Top Ten Reasons to Partner with Someone
By Alvah Parker
     Persistence Pays
By Alvah Parker

Have A Suggestion?
Toronto Salsa Classes / Toronto Salsa Lessons Email us your ideas on how to make our website more valuable! Thank you Sharon from Toronto Salsa Lessons / Classes for your suggestions to make the newsletter look like the website and profile younger entrepreneurs like Jennifer Lopez and Sean Combs!
Have A Suggestion?

More Evan Carmichael
More popular articles
- Customer Service Management Software
More Information