Employee Training Plans: More Powerful with a Results-Oriented Job Description
Employee Training Plans: More Powerful with a Results-Oriented Job Description
Using a job description as a base for training programs highlights the focus on job performance, and ensures relevant training content.
When coaching and counseling employees, managers need to ensure that they do not stray into areas where they have no business. Discussions should be based on job requirements as stated in a job description. And when it comes time to discipline an employee, actions based on solid job requirements are the most legally safe.
Job descriptions typically list tasks and duties, a good start for defining learning objectives and methods. But good training also answers the question: Why is this training important? A Results-Oriented Job Description provides the answer by focusing on the results that are to be accomplished when tasks and duties are performed.
Here is a Job Training Plan Guide developed directly from the job description that aims the manager and employee at determining how each job requirement can be learned.
Job Training Plan Guide
A guide for identifying the knowledge, skills, and abilities to be developed or acquired in order to improve or enhance job performance.
WAITER-WAITRESS
1. PREPARES TABLES FOR DINING
by
cleaning and covering tables;
How can training be provided?
______________________________________________________________________
setting utensils, napkins, decorations, condiments, candles, and service plates.
How can training be provided?
______________________________________________________________________
2. HELPS DINERS SELECT FOOD AND BEVERAGES
by
presenting menu;
How can training be provided?
______________________________________________________________________
suggesting courses;
How can training be provided?
______________________________________________________________________
explaining daily specials;
How can training be provided?
______________________________________________________________________
answering food preparation questions;
How can training be provided?
______________________________________________________________________
offering beverages;
How can training be provided?
______________________________________________________________________
identifying appropriate wines.
How can training be provided?
______________________________________________________________________
3. TRANSMITS ORDERS TO KITCHEN AND BAR
by
recording diners’ choices;
How can training be provided?
______________________________________________________________________
identifying diners’ special dietary needs and requests;
How can training be provided?
______________________________________________________________________
noting timing of meal progression.
How can training be provided?
______________________________________________________________________
4. SERVES FOOD AND DRINKS
by
picking-up and delivering items from bar, kitchen, and service areas.
How can training be provided?
______________________________________________________________________
5. MAINTAINS DINING EXPERIENCE
by
inquiring of needs; removing courses as completed;
How can training be provided?
______________________________________________________________________
replenishing utensils;
How can training be provided?
______________________________________________________________________
refilling water glasses;
How can training be provided?
______________________________________________________________________
being alert to spills or other special needs.
How can training be provided?
______________________________________________________________________
6. CONCLUDES DINING EXPERIENCE
by
acknowledging choice of restaurant;
How can training be provided?
______________________________________________________________________
inviting diners to return.
How can training be provided?
______________________________________________________________________
7. OBTAINS DINING REVENUES
by
totaling charges;
How can training be provided?
______________________________________________________________________
issuing bill;
How can training be provided?
______________________________________________________________________
accepting payment;
How can training be provided?
______________________________________________________________________
returning change or credit card.
How can training be provided?
______________________________________________________________________
8. PROTECTS RESTAURANT AND DINERS
by
adhering to sanitation, safety, and alcohol beverage control policies.
How can training be provided?
______________________________________________________________________
9. IMPROVES WAITER/WAITRESS JOB KNOWLEDGE
by
attending training sessions;
How can training be provided?
______________________________________________________________________
reading technical publications.
How can training be provided?
______________________________________________________________________
10. CONTRIBUTES TO FOOD SERVICE AND RESTAURANT SUCCESS
welcoming related, different, and new requests;
How can training be provided?
______________________________________________________________________
helping others accomplish job results.
How can training be provided?
______________________________________________________________________
Employee Training Plans More Powerful with a ResultsOriented Job Description - To learn more about this author, visit Roger Plachy's Website.
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Employee training isn’t always as straight forward as it should be. Employees don’t always make the connection between the training and improved job performance.
Using a job description as a base for training programs highlights the focus on job performance, and ensures relevant training content.
When coaching and counseling employees, managers need to ensure that they do not stray into areas where they have no business. Discussions should be based on job requirements as stated in a job description. And when it comes time to discipline an employee, actions based on solid job requirements are the most legally safe.
Job descriptions typically list tasks and duties, a good start for defining learning objectives and methods. But good training also answers the question: Why is this training important? A Results-Oriented Job Description provides the answer by focusing on the results that are to be accomplished when tasks and duties are performed.
Here is a Job Training Plan Guide developed directly from the job description that aims the manager and employee at determining how each job requirement can be learned.
Job Training Plan Guide
A guide for identifying the knowledge, skills, and abilities to be developed or acquired in order to improve or enhance job performance.
WAITER-WAITRESS
1. PREPARES TABLES FOR DINING
by
cleaning and covering tables;
How can training be provided?
______________________________________________________________________
setting utensils, napkins, decorations, condiments, candles, and service plates.
How can training be provided?
______________________________________________________________________
2. HELPS DINERS SELECT FOOD AND BEVERAGES
by
presenting menu;
How can training be provided?
______________________________________________________________________
suggesting courses;
How can training be provided?
______________________________________________________________________
explaining daily specials;
How can training be provided?
______________________________________________________________________
answering food preparation questions;
How can training be provided?
______________________________________________________________________
offering beverages;
How can training be provided?
______________________________________________________________________
identifying appropriate wines.
How can training be provided?
______________________________________________________________________
3. TRANSMITS ORDERS TO KITCHEN AND BAR
by
recording diners’ choices;
How can training be provided?
______________________________________________________________________
identifying diners’ special dietary needs and requests;
How can training be provided?
______________________________________________________________________
noting timing of meal progression.
How can training be provided?
______________________________________________________________________
4. SERVES FOOD AND DRINKS
by
picking-up and delivering items from bar, kitchen, and service areas.
How can training be provided?
______________________________________________________________________
5. MAINTAINS DINING EXPERIENCE
by
inquiring of needs; removing courses as completed;
How can training be provided?
______________________________________________________________________
replenishing utensils;
How can training be provided?
______________________________________________________________________
refilling water glasses;
How can training be provided?
______________________________________________________________________
being alert to spills or other special needs.
How can training be provided?
______________________________________________________________________
6. CONCLUDES DINING EXPERIENCE
by
acknowledging choice of restaurant;
How can training be provided?
______________________________________________________________________
inviting diners to return.
How can training be provided?
______________________________________________________________________
7. OBTAINS DINING REVENUES
by
totaling charges;
How can training be provided?
______________________________________________________________________
issuing bill;
How can training be provided?
______________________________________________________________________
accepting payment;
How can training be provided?
______________________________________________________________________
returning change or credit card.
How can training be provided?
______________________________________________________________________
8. PROTECTS RESTAURANT AND DINERS
by
adhering to sanitation, safety, and alcohol beverage control policies.
How can training be provided?
______________________________________________________________________
9. IMPROVES WAITER/WAITRESS JOB KNOWLEDGE
by
attending training sessions;
How can training be provided?
______________________________________________________________________
reading technical publications.
How can training be provided?
______________________________________________________________________
10. CONTRIBUTES TO FOOD SERVICE AND RESTAURANT SUCCESS
welcoming related, different, and new requests;
How can training be provided?
______________________________________________________________________
helping others accomplish job results.
How can training be provided?
______________________________________________________________________
Employee Training Plans More Powerful with a ResultsOriented Job Description - To learn more about this author, visit Roger Plachy's Website.
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John BrennanJohn Brennan Ed.D. Dr. Brennan is President of Interpersonal Development, LLC, a training and development firm. Interpersonal Development has provided sales training and coaching to more than 3,000 sales reps from over 100 companies. A native of Australia, Dr. Brennan received his doctorate from the University of Rochester. His dissertation researched the effectiveness of Behavioral Modeling Technology in training people in interpersonal skills. While he has spent most of his career designing or delivering training, he was also a Vice-President of Sales of a training and development franchise with operations in 25 markets. Dr. Brennan has designed and delivered sales training in North America, Asia, Europe, Australia and the Middle East. He has been a guest speaker at numerous national and regional professional conferences. When Microsoft wanted Best Practices articles on sales for their web site, they called Dr. Brennan. The results are at http://office.microsoft.com/en-us/FX011387391033.aspx His firm’s clients have included Volvo, The Prudential, Merrill Lynch, Eastman Kodak, Gannett, Equifax Europe, the Economist Group and countless small businesses. - Visit John Brennan's Website |
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Linda RichardsonLinda Richardson is the Founder and Executive Chairwoman of Richardson, a global sales training and performance improvement company. As a recognized leader in the industry, she has won the coveted Stevie Award for Lifetime Achievement in Sales Excellence and she was identified by Training Industry, Inc. as one of the “Top 20 Most Influential Training Professionals.” Ms. Richardson is credited with the movement to Consultative Selling and is the author of ten books on selling and sales management, including Sales Coaching — Making the Great Leap from Sales Manager to Sales Coach, and Stop Telling, Start Selling. She teaches sales and management at the Wharton Graduate School of the University of Pennsylvania and the Wharton Executive Development Center. Linda is a frequent speaker at industry and client conferences, has been published extensively in industry and training journals, and has been featured in numerous publications, including The Wall Street Journal, Forbes, Nation’s Business, Selling Power, Success, and The Conference Board Magazine. Learn more about Richardson's sales training and performance improvement solutions at http://www.richardson.com web - Visit Linda Richardson's Website |
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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John AlexanderJohn has taught keyword research and SEO skills to small groups of business owners and Webmasters from over 80 different countries world wide since 2002. John is also the Director of Search Engine Academy ; Co-director of Training at Search Engine Workshops offering live, SEO Workshops with his partner SEO educator Robin Nobles, author of the very first comprehensive online search engine marketing courses at SEO Training Online and the SEO Workshop Resource Center. I look forward to hearing from you! - Visit John Alexander's Website |
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Staging DivaDebra Gould, aka The Staging Diva®, is President of Six Elements Inc., an internationally recognized home staging company. Inspired by many requests from aspiring home stagers wanting to start similar businesses, Gould created the Staging Diva Home Staging Business Training Program. Gould has trained over 1000 Staging Diva Graduates worldwide to start staging businesses. Buying decorating and selling six of her own homes in four years lead to an interest in real estate staging which she turned into a career with the launch of sixelements.com in 2002. Since then she has staged hundreds of homes in addition to teaching home staging training. Gould is the author of several home staging resources including a series of popular ebooks made up of a Design Guide, Color Guide and Portfolio Guide. For more information about Debra Gould visit stagingdiva.com. - Visit Staging Diva's Website |
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Leanne Hoagland-SmithAre your sales where you want them to be? Will you be one of the few who achieves sales or business success or one of the many who have failed to change? Are you tired of being told you are like everyone else? Then you may find my first book on sales of interest. Be the Red Jacket in the Sea of Gray Suits, The Keys to Unlocking Sales available at Amazon or at http://www.processspecialist.com/red-jacket.htm. This book is a reflection of my no-nonsense approach to improving sales to overall business results. If you are truly committed to making sustainable changes, then I can help you secure a positive return on your investment because I focus on executable solutions not telling you the problems you already know you have. From training to corporate (group) coaching to executive one on one coaching, my approach is to assess, create awareness, build a goal driven action plan and then execute. The bottom line question is "Not do you or your employees know it, but do you or they want to do it?" Please call for a free strategy session at 219.759.5601. - Visit Leanne Hoagland-Smith's Website |
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