Job Qualifications: More Powerful with a Results-Oriented Job Description
Job Qualifications: More Powerful with a Results-Oriented Job Description
Consider the job description below where a waiter/waitress job includes (#2): “suggesting courses; explaining daily specials; answering food preparation questions.”
A traditional job qualification statement would read: “Good communication skills.” But the specific requirements already in the job description provoke a rich conversation aimed at exploring the job applicant’s pertinent experiences.
While it is essential to evaluate an applicant’s qualifications to perform the tasks and duties of the job, even more important is the applicant’s ability to achieve the desired result with a diner. This is where a Results-Oriented Job Description comes in.
Notice the result expected in #2: HELPS DINERS SELECT FOOD AND BEVERAGES. With this result as the goal, an interviewer can conjure up all sorts of challenging diner situations to test the applicant’s alertness and problem-solving ability.
In the following example, we have arranged the job description into a checklist format. Special qualifications that are not normally mentioned in the job description, can be added to the list or to the job description.
Job Qualifications Standards
A guide for determining whether an employee is able to accomplish the Essential Functions of this job.
WAITER-WAITRESS
1. PREPARES TABLES FOR DINING
by
cleaning and covering tables;
setting utensils, napkins, decorations, condiments, candles, and service plates.
2. HELPS DINERS SELECT FOOD AND BEVERAGES
by
presenting menu;
suggesting courses;
explaining daily specials;
answering food preparation questions;
offering beverages;
identifying appropriate wines.
3. TRANSMITS ORDERS TO KITCHEN AND BAR
by
recording diners’ choices;
identifying diners’ special dietary needs and requests;
noting timing of meal progression.
4. SERVES FOOD AND DRINKS
by
picking-up and delivering items from bar, kitchen, and service areas.
5. MAINTAINS DINING EXPERIENCE
by
inquiring of needs;
removing courses as completed;
replenishing utensils;
refilling water glasses;
being alert to spills or other special needs.
6. CONCLUDES DINING EXPERIENCE
by
acknowledging choice of restaurant;
inviting diners to return.
7. OBTAINS DINING REVENUES
by
totaling charges;
issuing bill;
accepting payment;
returning change or credit card.
8. PROTECTS RESTAURANT AND DINERS
by
adhering to sanitation, safety, and alcohol beverage control policies.
9. IMPROVES WAITER/WAITRESS JOB KNOWLEDGE
by
attending training sessions;
reading technical publications.
10. CONTRIBUTES TO FOOD SERVICE AND RESTAURANT SUCCESS
welcoming related, different, and new requests;
helping others accomplish job results.
Job Qualifications More Powerful with a ResultsOriented Job Description - To learn more about this author, visit Roger Plachy's Website.
Like this article? Share it with your friends
Tradition has it that job qualifications are stated separately at the end of the job description. This is a waste of time since the job description already states what knowledge, skills, and abilities an employee must have—and states them in more concrete terms.
Consider the job description below where a waiter/waitress job includes (#2): “suggesting courses; explaining daily specials; answering food preparation questions.”
A traditional job qualification statement would read: “Good communication skills.” But the specific requirements already in the job description provoke a rich conversation aimed at exploring the job applicant’s pertinent experiences.
While it is essential to evaluate an applicant’s qualifications to perform the tasks and duties of the job, even more important is the applicant’s ability to achieve the desired result with a diner. This is where a Results-Oriented Job Description comes in.
Notice the result expected in #2: HELPS DINERS SELECT FOOD AND BEVERAGES. With this result as the goal, an interviewer can conjure up all sorts of challenging diner situations to test the applicant’s alertness and problem-solving ability.
In the following example, we have arranged the job description into a checklist format. Special qualifications that are not normally mentioned in the job description, can be added to the list or to the job description.
Job Qualifications Standards
A guide for determining whether an employee is able to accomplish the Essential Functions of this job.
WAITER-WAITRESS
1. PREPARES TABLES FOR DINING
by
cleaning and covering tables;
setting utensils, napkins, decorations, condiments, candles, and service plates.
2. HELPS DINERS SELECT FOOD AND BEVERAGES
by
presenting menu;
suggesting courses;
explaining daily specials;
answering food preparation questions;
offering beverages;
identifying appropriate wines.
3. TRANSMITS ORDERS TO KITCHEN AND BAR
by
recording diners’ choices;
identifying diners’ special dietary needs and requests;
noting timing of meal progression.
4. SERVES FOOD AND DRINKS
by
picking-up and delivering items from bar, kitchen, and service areas.
5. MAINTAINS DINING EXPERIENCE
by
inquiring of needs;
removing courses as completed;
replenishing utensils;
refilling water glasses;
being alert to spills or other special needs.
6. CONCLUDES DINING EXPERIENCE
by
acknowledging choice of restaurant;
inviting diners to return.
7. OBTAINS DINING REVENUES
by
totaling charges;
issuing bill;
accepting payment;
returning change or credit card.
8. PROTECTS RESTAURANT AND DINERS
by
adhering to sanitation, safety, and alcohol beverage control policies.
9. IMPROVES WAITER/WAITRESS JOB KNOWLEDGE
by
attending training sessions;
reading technical publications.
10. CONTRIBUTES TO FOOD SERVICE AND RESTAURANT SUCCESS
welcoming related, different, and new requests;
helping others accomplish job results.
Job Qualifications More Powerful with a ResultsOriented Job Description - To learn more about this author, visit Roger Plachy's Website.
Like this article? Share it with your friends
![]() | |
| |
No article feedback found. |
| |
Leave Your Feedback |
|
| |
| |||
|
To learn more about the Evan Elite Author Program please contact us. |
![]() | |
![]()
| |
![]() | |
|
| |
![]() | |
|
| |
![]() | |||||||
|
![]() | ||
|
| ||
![]() |
| Have you written articles that would be of value to entrepreneurs? Become an expert on our site by publishing them! Expose yourself to a wide audience, drive more traffic to your website and get more sales! Click Here for details. |
|
|
![]() |
| Modeling the Masters: Learn the true secrets behind Walt Disney's business success factors & grow your company! Video produced by Phanta Media |
|
|
![]() |
"Learn straight from Evan how you can Make a Full Time Income (And More) from a Website"
Click Here To Learn More |
|
|
|
|
Get advice & tips from famous business owners, new articles by entrepreneur experts, my latest website updates, & special sneak peaks at what's to come!
|
![]() |
|
|
![]() | ||
|
Top Social Business Blogs
Top Social Entrepreneur Blogs | ||
|
Top 50 Niche Blogs 2009
Top 50 Niche Blogs 2009 | ||
![]() | ||
![]() | ||||
| ||||
| ||||
| ||||
|
|
|
|
|
||||||||||||
|
|
|
|
|
| ||||||||||
|
| ||||||||||





Subscribe to Roger's articles











