Orienting New Employees: More Powerful with a Results-Oriented Job Description
Orienting New Employees: More Powerful with a Results-Oriented Job Description
“Here’s this, and by the way, here’s that. And, oh yes, don’t forget this.” Amidst a deluge of disorganized information, most folks just aren’t going to remember what they need to know. Job descriptions organize the orientation process and eliminate haphazardness.
Still, a job description that only lists tasks and duties misses an important organizing feature: Why this information is important?
A Results-Oriented Job Description clarifies the result that must be accomplished by performing the tasks and duties, and provides an umbrella under which the tasks and duties make more sense.
The following Job Orientation Guide is arranged as a checklist, and includes a place to identify organization standards and procedures for each job requirement.
Job Orientation Guide
A guide for the specific way job responsibilities are accomplished according to organization standards and procedures.
WAITER-WAITRESS
1. PREPARES TABLES FOR DINING
by
cleaning and covering tables;
Organization standards and procedures:
______________________________________________________________________
setting utensils, napkins, decorations, condiments, candles, and service plates.
Organization standards and procedures:
______________________________________________________________________
2. HELPS DINERS SELECT FOOD AND BEVERAGES
by
presenting menu;
Organization standards and procedures:
______________________________________________________________________
suggesting courses;
Organization standards and procedures:
______________________________________________________________________
explaining daily specials;
Organization standards and procedures:
______________________________________________________________________
answering food preparation questions;
Organization standards and procedures:
______________________________________________________________________
offering beverages;
Organization standards and procedures:
______________________________________________________________________
identifying appropriate wines.
Organization standards and procedures:
______________________________________________________________________
3. TRANSMITS ORDERS TO KITCHEN AND BAR
by
recording diners’ choices;
Organization standards and procedures:
______________________________________________________________________
identifying diners’ special dietary needs and requests;
Organization standards and procedures:
______________________________________________________________________
noting timing of meal progression.
Organization standards and procedures:
______________________________________________________________________
4. SERVES FOOD AND DRINKS
by
picking-up and delivering items from bar, kitchen, and service areas.
Organization standards and procedures:
______________________________________________________________________
5. MAINTAINS DINING EXPERIENCE
by
inquiring of needs; removing courses as completed;
Organization standards and procedures:
______________________________________________________________________
replenishing utensils;
Organization standards and procedures:
______________________________________________________________________
refilling water glasses;
Organization standards and procedures:
______________________________________________________________________
being alert to spills or other special needs.
Organization standards and procedures:
______________________________________________________________________
6. CONCLUDES DINING EXPERIENCE
by
acknowledging choice of restaurant;
Organization standards and procedures:
______________________________________________________________________
inviting diners to return.
Organization standards and procedures:
______________________________________________________________________
7. OBTAINS DINING REVENUES
by
totaling charges;
Organization standards and procedures:
______________________________________________________________________
issuing bill;
Organization standards and procedures:
______________________________________________________________________
accepting payment;
Organization standards and procedures:
______________________________________________________________________
returning change or credit card.
Organization standards and procedures:
______________________________________________________________________
8. PROTECTS RESTAURANT AND DINERS
by
adhering to sanitation, safety, and alcohol beverage control policies.
Organization standards and procedures:
______________________________________________________________________
9. IMPROVES WAITER/WAITRESS JOB KNOWLEDGE
by
attending training sessions;
Organization standards and procedures:
______________________________________________________________________
reading technical publications.
Organization standards and procedures:
______________________________________________________________________
10. CONTRIBUTES TO FOOD SERVICE AND RESTAURANT SUCCESS
welcoming related, different, and new requests
Organization standards and procedures:
______________________________________________________________________
helping others accomplish job results
Organization standards and procedures:
______________________________________________________________________
Orienting New Employees More Powerful with a ResultsOriented Job Description - To learn more about this author, visit Roger Plachy's Website.
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When you need to orient new employees to what their jobs entail, don’t start by hauling out operations and procedures manuals. Instead, use the job description which already contains an outline of what an employee needs to know.
“Here’s this, and by the way, here’s that. And, oh yes, don’t forget this.” Amidst a deluge of disorganized information, most folks just aren’t going to remember what they need to know. Job descriptions organize the orientation process and eliminate haphazardness.
Still, a job description that only lists tasks and duties misses an important organizing feature: Why this information is important?
A Results-Oriented Job Description clarifies the result that must be accomplished by performing the tasks and duties, and provides an umbrella under which the tasks and duties make more sense.
The following Job Orientation Guide is arranged as a checklist, and includes a place to identify organization standards and procedures for each job requirement.
Job Orientation Guide
A guide for the specific way job responsibilities are accomplished according to organization standards and procedures.
WAITER-WAITRESS
1. PREPARES TABLES FOR DINING
by
cleaning and covering tables;
Organization standards and procedures:
______________________________________________________________________
setting utensils, napkins, decorations, condiments, candles, and service plates.
Organization standards and procedures:
______________________________________________________________________
2. HELPS DINERS SELECT FOOD AND BEVERAGES
by
presenting menu;
Organization standards and procedures:
______________________________________________________________________
suggesting courses;
Organization standards and procedures:
______________________________________________________________________
explaining daily specials;
Organization standards and procedures:
______________________________________________________________________
answering food preparation questions;
Organization standards and procedures:
______________________________________________________________________
offering beverages;
Organization standards and procedures:
______________________________________________________________________
identifying appropriate wines.
Organization standards and procedures:
______________________________________________________________________
3. TRANSMITS ORDERS TO KITCHEN AND BAR
by
recording diners’ choices;
Organization standards and procedures:
______________________________________________________________________
identifying diners’ special dietary needs and requests;
Organization standards and procedures:
______________________________________________________________________
noting timing of meal progression.
Organization standards and procedures:
______________________________________________________________________
4. SERVES FOOD AND DRINKS
by
picking-up and delivering items from bar, kitchen, and service areas.
Organization standards and procedures:
______________________________________________________________________
5. MAINTAINS DINING EXPERIENCE
by
inquiring of needs; removing courses as completed;
Organization standards and procedures:
______________________________________________________________________
replenishing utensils;
Organization standards and procedures:
______________________________________________________________________
refilling water glasses;
Organization standards and procedures:
______________________________________________________________________
being alert to spills or other special needs.
Organization standards and procedures:
______________________________________________________________________
6. CONCLUDES DINING EXPERIENCE
by
acknowledging choice of restaurant;
Organization standards and procedures:
______________________________________________________________________
inviting diners to return.
Organization standards and procedures:
______________________________________________________________________
7. OBTAINS DINING REVENUES
by
totaling charges;
Organization standards and procedures:
______________________________________________________________________
issuing bill;
Organization standards and procedures:
______________________________________________________________________
accepting payment;
Organization standards and procedures:
______________________________________________________________________
returning change or credit card.
Organization standards and procedures:
______________________________________________________________________
8. PROTECTS RESTAURANT AND DINERS
by
adhering to sanitation, safety, and alcohol beverage control policies.
Organization standards and procedures:
______________________________________________________________________
9. IMPROVES WAITER/WAITRESS JOB KNOWLEDGE
by
attending training sessions;
Organization standards and procedures:
______________________________________________________________________
reading technical publications.
Organization standards and procedures:
______________________________________________________________________
10. CONTRIBUTES TO FOOD SERVICE AND RESTAURANT SUCCESS
welcoming related, different, and new requests
Organization standards and procedures:
______________________________________________________________________
helping others accomplish job results
Organization standards and procedures:
______________________________________________________________________
Orienting New Employees More Powerful with a ResultsOriented Job Description - To learn more about this author, visit Roger Plachy's Website.
Like this article? Share it with your friends
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This is superb and enhances the knowledge of HR recruitment and management.
Thank you very much
Ethel
Commented on Orienting New Employees More Powerful with a ResultsOriented Job Description. |
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Cheryl MatthynssensCheryl is a life skills coach, licensed Chemical Dependency Counselor and a 20 year entrepreneur. Cheryl's dedication to achieving a life of balance led to her expanding her teaching from the simple managing of life's daily challenges to adding financial well being as well. A direct marketer with DrinkACT, she is gaining ground in the online community with her concepts of making sure business owners, entreprenuers and employees have well rounded life styles. She opened up a small affiliate site - The Balance Guide- to help others find resources for mental and emotional well being. Visit Cheryl's blog to see more of the diversity beyond business she has began offering online at www.thebalanceguide.blogspot.com - Visit Cheryl Matthynssens's Website |
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