Tweet

Orienting New Employees: More Powerful with a Results-Oriented Job Description

Guest post by: Roger Plachy

Article Overview: Teaching new employees what they need to know about their jobs will be more efficient when organized around job requirements as described in a job description. New employees are usually eager to learn, and want to do a good job, but they need an efficiently organized process, otherwise they’ll just get confused. Furthermore, not only do they want to learn what to do, they also want to know why they are performing job tasks. This is where a Result-Oriented Job Description comes in.

Orienting New Employees: More Powerful with a Results-Oriented Job Description

When you need to orient new employees to what their jobs entail, don’t start by hauling out operations and procedures manuals. Instead, use the job description which already contains an outline of what an employee needs to know.

“Here’s this, and by the way, here’s that. And, oh yes, don’t forget this.” Amidst a deluge of disorganized information, most folks just aren’t going to remember what they need to know. Job descriptions organize the orientation process and eliminate haphazardness.

Still, a job description that only lists tasks and duties misses an important organizing feature: Why this information is important?

A Results-Oriented Job Description clarifies the result that must be accomplished by performing the tasks and duties, and provides an umbrella under which the tasks and duties make more sense.

The following Job Orientation Guide is arranged as a checklist, and includes a place to identify organization standards and procedures for each job requirement.


Job Orientation Guide

A guide for the specific way job responsibilities are accomplished according to organization standards and procedures.


WAITER-WAITRESS


1. PREPARES TABLES FOR DINING
by

 cleaning and covering tables;

Organization standards and procedures:

______________________________________________________________________

 setting utensils, napkins, decorations, condiments, candles, and service plates.

Organization standards and procedures:

______________________________________________________________________


2. HELPS DINERS SELECT FOOD AND BEVERAGES
by

 presenting menu;

Organization standards and procedures:

______________________________________________________________________

 suggesting courses;

Organization standards and procedures:

______________________________________________________________________

 explaining daily specials;

Organization standards and procedures:

______________________________________________________________________

 answering food preparation questions;

Organization standards and procedures:

______________________________________________________________________

 offering beverages;

Organization standards and procedures:

______________________________________________________________________

 identifying appropriate wines.

Organization standards and procedures:

______________________________________________________________________


3. TRANSMITS ORDERS TO KITCHEN AND BAR
by

 recording diners’ choices;

Organization standards and procedures:

______________________________________________________________________

 identifying diners’ special dietary needs and requests;

Organization standards and procedures:

______________________________________________________________________

 noting timing of meal progression.

Organization standards and procedures:

______________________________________________________________________


4. SERVES FOOD AND DRINKS
by

 picking-up and delivering items from bar, kitchen, and service areas.

Organization standards and procedures:

______________________________________________________________________


5. MAINTAINS DINING EXPERIENCE
by

 inquiring of needs; removing courses as completed;

Organization standards and procedures:

______________________________________________________________________

 replenishing utensils;

Organization standards and procedures:

______________________________________________________________________

 refilling water glasses;

Organization standards and procedures:

______________________________________________________________________

 being alert to spills or other special needs.

Organization standards and procedures:

______________________________________________________________________


6. CONCLUDES DINING EXPERIENCE
by

 acknowledging choice of restaurant;

Organization standards and procedures:

______________________________________________________________________

 inviting diners to return.

Organization standards and procedures:

______________________________________________________________________


7. OBTAINS DINING REVENUES
by

 totaling charges;

Organization standards and procedures:

______________________________________________________________________

 issuing bill;

Organization standards and procedures:

______________________________________________________________________

 accepting payment;

Organization standards and procedures:

______________________________________________________________________

 returning change or credit card.

Organization standards and procedures:

______________________________________________________________________


8. PROTECTS RESTAURANT AND DINERS
by

 adhering to sanitation, safety, and alcohol beverage control policies.

Organization standards and procedures:

______________________________________________________________________


9. IMPROVES WAITER/WAITRESS JOB KNOWLEDGE
by

 attending training sessions;

Organization standards and procedures:

______________________________________________________________________

 reading technical publications.

Organization standards and procedures:

______________________________________________________________________


10. CONTRIBUTES TO FOOD SERVICE AND RESTAURANT SUCCESS

 welcoming related, different, and new requests

Organization standards and procedures:

______________________________________________________________________

 helping others accomplish job results

Organization standards and procedures:

______________________________________________________________________

Related Articles
  Meta description improves clicks and pulls traffic
  How to Write a Results-Oriented Job Description
  We Believe in Job Descriptions, But They Have to be Results-Oriented
  How to Write a Job Description in 3 Easy Steps
  Human Resources Job

Article Tags:



Related Forum Posts
Re: Ways to Boost Productivity - 1. Give Employees More Than a Paycheck 2. Provide Better eSupport Channels to Promote Self-Service 3. Complete your most dreaded tasks first thing in the morning. 4. Outsource as much as possible 5. . Turn off the TV.
CEOs and Email - Slaves? - I wonder if the emails they are responding to are filtered thru their assistants first 'cos they seem to spend a lot of their off hours responding to them. True they are successful but I'm not sure I'd be willing to pay that price. I'd be interested to know what's the in the typical day planner of Entrepreneurs on the Forum. Entrepreneurs are a different breed than Paid Employees- so it would be interesting to view the contrast.
Re: Book Review - The Freedom Formula - Hi Shri, Thanks for your input. I have read a bit of the book. Now I say something which many may know, true freedom comes from the true source of Freedom. We read this in Luke 4v17-18. ......has sent me to proclaim freedom for the....proclaim of the Lord's favor. Later it reads, the people were amazed. She mentions God, but what about his son Jesus, who died and rose again. Jesus. Powerful. More and more people asking questions, why are we here and what is the purpose for our life. All the answers are in the Bible, which stands for Basic Instructions Before Leaving Earth. A very successful guy in the US is Joel Osteen from Houston Texas, with over 40'000 people meeting every week. He has written a book: "Your Best Life Now" Well worth reading, too. Regards Beat
Where I want WSI to be in Dec 31 2007 - Here are my goals for end of 2007 Employees - SEO specialist - admin assistant - sales rep - designer/data entry - copy writer (may be outsourced) Target market (client base) manufacturers 10-50 million in revenue looking for integrated marketing solution ranging from 10k - 30k Systems - crm fully utilized - project management smooth process - sales and marketing to continuously generate leads SALES (My big Goal to focus on ) Last years sales revenue was $220K This year we want to hit $500K - approx 40k per month
Re: How to be green? - Hi Evan It’s a great topic especially when it comes to going green and saving our planet. We all have a role to play and we are happy about the fact that we are into it. We have recently made our workplace greener and in the process the following changes have been implemented – 1. We provide paper invoices only if customers ask for them. Otherwise, all our invoicing is done electronically (a PDF via e-mail). 2. We have replaced the Paper Cups at our Cafeteria with Mugs for not only our in-house requirements but also for our clients. 3. We have also made it a Company policy to use only eco-friendly electronic appliances and that includes bulbs, air conditioners. 4. We are in the process of putting it into the Policy that the Employees will have to take to other transportation media – other than their personal vehicles – on at least a day per week to office. Hope we are on the right track. Regards,


Share this article with your friends. Fund someone's dream.

Leave a comment below or share on the left and you'll help support entrepreneurs in Africa through our partnership with Kiva. Over $50,000 raised and counting - Please keep sharing! Learn more.

Tweet

Newsletter

Get advice & tips from famous business
owners, new articles by entrepreneur
experts, my latest website updates, &
special sneak peaks at what's to come!

Name:
Email:

Popular Articles

••••••>SEO Tip Of The Day: HTML Validation

Remind Me...

Sales Training – Top Salespeople Are Not Dunces

Suggestions

Email us your ideas on how to make our
website more valuable! Thank you Sharon
from Toronto Salsa Lessons / Classes for
your suggestions to make the newsletter
look like the website and profile younger
entrepreneurs like Jennifer Lopez.