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Managing Employees Performance

Written by: Dr. Fathi El-Nadi

Article Overview: Measuring employee performance has come a long way from the annual performance appraisal to an on-going performance management process. In the past, managers and employees met once a year for the annual performance appraisal (review) to look back at the work done during the previous year and to evaluate what was accomplished. Human resources managers, managers/ supervisors and employees have come to realize that only looking back does little to improve performance. In recent years, there has been a shift away from performance appraisals to a more comprehensive approach called performance management.

Managing Employees Performance

Performance management is an ongoing process where the manager/supervisor and employee work together to plan, monitor, and review an employee's work objectives or goals and overall contribution to the organization.
Performance management starts with a work plan that identifies for the employee what is to be accomplished and how. The plan is followed up with informal, on-going monitoring and feedback on his/her progress towards the objectives set in the plan. At the end of the performance period - usually a year - the supervisor and employee meet to summarize the accomplishments and challenges of the past year and document the discussion using a performance management form.
What is the purpose of performance management?
The purposes of performance management include
Organizational Effectiveness

Ensure that work plans of the employee are directed towards or support the strategic direction of the organization

Motivate employees to do their best

Performance Improvement

Establish clear communication between the manager and the employee about what s/he is expected to accomplish

Provide on-going, constructive feedback on performance

Identify areas of poor performance

Establish plans for improving performance, as necessary

Identification of Strengths

Identify the skills and abilities of each employee so that work assignments build on and reflect an employee's strengths

Identify individual employees for more challenging work

Training and Development

Assist and support staff in achieving their work and career goals by identifying training needs and development opportunities

Administrative Decisions

Support decision-making about promotions, terminations, compensation and rewards.

Legal Documentation

Provide a paper trail for legal challenges related to dismissal or vicarious liability.

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