Building a Leadership Team - Part 3
Building a Leadership Team - Part 3
A typical leadership team has between 5 and 10 members. Too few, and the power is too weak. Too many and discussion becomes unwieldy. Because the challenges faced by even small organizations today are technically complex and often global, the best leadership teams include a rich diversity of human beings. Diversity means men and women. At least a 70-30 split on gender and if you can get there, then 50-50. Diversity today means having more than two ethnic backgrounds represented. Also important, you will need at least three substantively different sets of professional experience on the team to help avoid re-learning lessons. Finally, diversity means you will need a balance of learning styles to ensure that you don’t have too many left-brains or too many right-brains.
Notice that there isn’t an emphasis on communication style or personality type. Communication style is far less relevant than clear communication. A person can be wonderfully social and diplomatic, but if their requests and commitments are not clear, it won’t matter if you enjoy the conversation. On the subject of personality, I am not a big fan of personality typology (eg, Myers-Briggs, Enneagram, etc.) applied to teamwork. First, your personality isn’t something that you can do anything about. Second, it becomes very complex to map your profile against other profiles in a practical way. In my experience, what matters more in balancing a team is how each member prefers to learn. There are two basic learning styles: differentiators (those who naturally jump to analysis) and integrators (those who naturally jump to synthesis).
Differentiators enjoy comparing, planning, and keeping score (such as setting goals, achieving milestones, defeating competitors, setting benchmarks, etc.) They typically like to work on questions that deal with “what’s wrong.” Integrators enjoy exploring, building, and storytelling. They typically like to work on questions that deal with “what’s right.” You need both and they don’t naturally understand each other’s language or motivations and as a result are often suspect of each other’s value. Your job is to help translate from one to the other and to encourage a sincere appreciation of each style.
Notice that there isn’t an emphasis on competency. Getting someone who understands and agrees to the mission and communicates well is of far greater value to the team than someone who is particularly adept at one or more functional areas. You absolutely need talent on your team. But don’t fall in love with talent. Remember that a brilliant executive with clever ideas only gets them done if they work well with the rest of your team. Time and again, I have seen bursts of brilliance from an ego-driven executive that leads to sudden and celebrated gains. The momentary exuberance on the team fades away in a matter of months, not years, and it’s not long before that ego-driven executive is boxed into ineffectiveness or driven out of the organization. If you want to create sustained trust and superior performance, you need to balance gender, ethnicity, professional experience, and above all, learning styles.
Last Word
A mentor early in my career once said: “everything in business eventually comes down to two people coming to agreement” and in 25 years I have not found one example to the contrary. Even in a company of many tens of thousands of employees, every aspect of every decision and project always came down to two people. Sales rep and buyer. Customer service agent and client. Product manager and executive. Engineer and designer. Employee and manager. Entrepreneur and investor. So many combinations and permutations, and throughout all of those pairs of humans, whenever a few of them were in agreement on the mission, were clear in their communication, and respected each other’s value, a foundation of trust ensued and spread to hundreds of others.
It doesn’t take much to build trust and it is remarkably resilient under stress in a complex and changing world. Work hard on this, and you will create a great leadership team.
(c) 2008 BlueSevenPartners.com
Building a Leadership Team Part 3 - To learn more about this author, visit Michael Schutzler's Website.
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Part III: Balance
A typical leadership team has between 5 and 10 members. Too few, and the power is too weak. Too many and discussion becomes unwieldy. Because the challenges faced by even small organizations today are technically complex and often global, the best leadership teams include a rich diversity of human beings. Diversity means men and women. At least a 70-30 split on gender and if you can get there, then 50-50. Diversity today means having more than two ethnic backgrounds represented. Also important, you will need at least three substantively different sets of professional experience on the team to help avoid re-learning lessons. Finally, diversity means you will need a balance of learning styles to ensure that you don’t have too many left-brains or too many right-brains.
Notice that there isn’t an emphasis on communication style or personality type. Communication style is far less relevant than clear communication. A person can be wonderfully social and diplomatic, but if their requests and commitments are not clear, it won’t matter if you enjoy the conversation. On the subject of personality, I am not a big fan of personality typology (eg, Myers-Briggs, Enneagram, etc.) applied to teamwork. First, your personality isn’t something that you can do anything about. Second, it becomes very complex to map your profile against other profiles in a practical way. In my experience, what matters more in balancing a team is how each member prefers to learn. There are two basic learning styles: differentiators (those who naturally jump to analysis) and integrators (those who naturally jump to synthesis).
Differentiators enjoy comparing, planning, and keeping score (such as setting goals, achieving milestones, defeating competitors, setting benchmarks, etc.) They typically like to work on questions that deal with “what’s wrong.” Integrators enjoy exploring, building, and storytelling. They typically like to work on questions that deal with “what’s right.” You need both and they don’t naturally understand each other’s language or motivations and as a result are often suspect of each other’s value. Your job is to help translate from one to the other and to encourage a sincere appreciation of each style.
Notice that there isn’t an emphasis on competency. Getting someone who understands and agrees to the mission and communicates well is of far greater value to the team than someone who is particularly adept at one or more functional areas. You absolutely need talent on your team. But don’t fall in love with talent. Remember that a brilliant executive with clever ideas only gets them done if they work well with the rest of your team. Time and again, I have seen bursts of brilliance from an ego-driven executive that leads to sudden and celebrated gains. The momentary exuberance on the team fades away in a matter of months, not years, and it’s not long before that ego-driven executive is boxed into ineffectiveness or driven out of the organization. If you want to create sustained trust and superior performance, you need to balance gender, ethnicity, professional experience, and above all, learning styles.
Last Word
A mentor early in my career once said: “everything in business eventually comes down to two people coming to agreement” and in 25 years I have not found one example to the contrary. Even in a company of many tens of thousands of employees, every aspect of every decision and project always came down to two people. Sales rep and buyer. Customer service agent and client. Product manager and executive. Engineer and designer. Employee and manager. Entrepreneur and investor. So many combinations and permutations, and throughout all of those pairs of humans, whenever a few of them were in agreement on the mission, were clear in their communication, and respected each other’s value, a foundation of trust ensued and spread to hundreds of others.
It doesn’t take much to build trust and it is remarkably resilient under stress in a complex and changing world. Work hard on this, and you will create a great leadership team.
(c) 2008 BlueSevenPartners.com
Building a Leadership Team Part 3 - To learn more about this author, visit Michael Schutzler's Website.
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Dianne CramptonDianne Crampton is an executive leadership coach, team culture consultant, author and president of TIGERS Success Series, Inc. Dianne has been helping CEO's and Executives connect their employees to their core values and goals for over 20 years using the trademarked TIGERS team culture process, which stands for trust, interdependence, genuineness, empathy, risk and success. To download a free white paper on behaviors that build strong teams and behaviors that will predictably tear them down go here. Dianne's contribution to the 2010 Pfeiffer Consulting Journal (an imprint of John Wiley and Sons Publishers) entitled TIGERS Hearted Teams is available in November 2009. Her new book TIGERS Among Us: 5 Winning Business Team Cultures And Why, Three Creeks Publishing will release in March 2010. To receive publishing discounts, subscribe to the free TigerTracks Newsletter here. - Visit Dianne Crampton's Website |
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Stephanie RobeyStephanie Robey is President and CoFounder of Pivot Positive, LLC - an Internet marketing business focused on helping people start work at home ventures. Previously, she was employed at The Search Agency with over 20 years experience in graphic design and 10 years experience in online marketing. She was responsible for launching the Conversion Path Optimization (CPO) unit where she and her team have conducted hundreds of optimization tests for online companies across multiple verticals. She is a successful entrepreneur having started and sold 2 companies and remains on the board of directors of the third, PhotoSpin.com Stephanie began her career in the direct marketing realm creating and producing direct mail for many of the major cable television companies and directly attributes her understanding of Internet marketing to those early offline experiences. Stephanie is a graduate of San Diego State University with a BFA in Graphic Arts and also holds an Executive MBA from the Graziadio School of Business and Management at Pepperdine University. Read Steph's Blog Meet Steph and Dave Sign up for our Free 7-Day BootCamp: Self Employed & Rich - Visit Stephanie Robey's Website |
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