How To Create Stronger Teams At Work
How To Create Stronger Teams At Work
At first this manager tried fixing the situation himself. He had shipped the team off to hear an inspirational speaker. He sponsored team-building events wherein they solved problems involving blindfolds, cups of water, tennis balls, balloons and ropes. He had put them through two expensive business simulations. He even considered taking them all white-water rafting for a day. But his herd of cats still refused to cooperate when they got back on the job.
Knowing that this was a very smart collection of professionals, I knew that further exposure to games, simulations and the usual hardware of teambuilding would only deepen their cynicism and make my client’s job that much harder. But a more traditional approach involving a classroom seminar with handouts and PowerPoint slides would just feed their negativity. “Been there, done that,” I could here them grumble. What to do? I decided to try changing their mindsets by providing them with new information. If I could show them that there was a benefit to working together and there were things they could do to enhance their team effectiveness, perhaps they would listen to me. More importantly, maybe they would start listening to each other.
My first step was to circulate a two-page confidential questionnaire in which I asked open-ended questions about the current state of teamwork at their firm, their perceptions of the barriers and benefits to working more effectively as a team, and the actions that would have to happen in order for things to improve. I invited them to respond anonymously.
Their replies were surprising. They knew full well the benefits of working better together as a team. They also knew where they were at in terms of mistrust and failure to use each other as valuable resources. And they knew what actions they had to take in order to improve as a team. Where they were totally off the rails was in their perceptions of each other. They had assumed the worst and never bothered to challenge their own assumptions.
I prepared a document containing all their answers without attributing names and distributed copies as the first agenda item in a one-day workshop. Being highly analytical people, they had no difficulty in identifying the major trends in the data. They knew what was wrong. They knew what they had to do to improve. Their only disagreement was over whom to blame.
Then I assigned a self-assessment tool. This assessment tool gave them feedback on their own thinking styles. I happened to use the Style Delineator developed by Dr. Anthony Gregorc because people really understand their results right away. I could have easily used other assessments such as True Colours. As they shared their results from the Style Delineator they quickly realized why they had so much difficulty in trusting each other: They really saw the world in very different ways.
Some of them were highly structured in their perceptions. Everything had to be done in an ordered, logical way. Others were very creative and random in how they worked. These people detested rules, procedures and bureaucracy. Others were very patient and analytical. And there was 1 individual who lived in a constant ‘just-in-time’ state of hyper-alertness. She had no patience with considering options, deliberating, or analyzing; she was only interested in getting results, pronto. All these thinking styles are valuable. But they have to understand each other.
Next I asked the team to divide into the four main thinking styles and asked them to describe how they would make an imaginary presentation to someone of an opposite style. The very logical, ordered people had to present to the creative types and vice versa. I compelled them to try walking in someone else’s shoes for a few minutes.
As soon as this team understood that they perceived and organized all information in very different ways and as a consequence their disagreements were not resolvable, they began to laugh at themselves.
Then I invited them to complete a complex team activity in which they had lots of opportunity to practice their new understandings of their different thinking styles. Now they were ready to learn as never before. We finished the day by making action plans about how to work better together.
The combined effect of the survey, the assessment tool and the team activity was to give this team a greater sense of tolerance and acceptance. They taught me that teams, with just a bit of help, often know what is best for themselves and as managers we need to know when to get out of the way and trust the team process.
___________________________________________________________________________________
Bill Templeman is a coach, facilitator and partner in the Edgework Leadership Group, www.edgeworkonline.com or 705-745-6925
How To Create Stronger Teams At Work - To learn more about this author, visit Bill Templeman's Website.
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Last year I received a call from a manager of a design team at a hi-tech firm; this manager complained that his people were a team in name only. In practice they were really a collection of 9 very bright solo contributors that were herded together for organizational convenience. All of them preferred to work on their own or in small cliques, collaborating across the team only when absolutely necessary. But their company needed them to work closely together and speak with a unified voice to major clients. They had to be able to share ideas and develop highly integrated solutions.
At first this manager tried fixing the situation himself. He had shipped the team off to hear an inspirational speaker. He sponsored team-building events wherein they solved problems involving blindfolds, cups of water, tennis balls, balloons and ropes. He had put them through two expensive business simulations. He even considered taking them all white-water rafting for a day. But his herd of cats still refused to cooperate when they got back on the job.
Knowing that this was a very smart collection of professionals, I knew that further exposure to games, simulations and the usual hardware of teambuilding would only deepen their cynicism and make my client’s job that much harder. But a more traditional approach involving a classroom seminar with handouts and PowerPoint slides would just feed their negativity. “Been there, done that,” I could here them grumble. What to do? I decided to try changing their mindsets by providing them with new information. If I could show them that there was a benefit to working together and there were things they could do to enhance their team effectiveness, perhaps they would listen to me. More importantly, maybe they would start listening to each other.
My first step was to circulate a two-page confidential questionnaire in which I asked open-ended questions about the current state of teamwork at their firm, their perceptions of the barriers and benefits to working more effectively as a team, and the actions that would have to happen in order for things to improve. I invited them to respond anonymously.
Their replies were surprising. They knew full well the benefits of working better together as a team. They also knew where they were at in terms of mistrust and failure to use each other as valuable resources. And they knew what actions they had to take in order to improve as a team. Where they were totally off the rails was in their perceptions of each other. They had assumed the worst and never bothered to challenge their own assumptions.
I prepared a document containing all their answers without attributing names and distributed copies as the first agenda item in a one-day workshop. Being highly analytical people, they had no difficulty in identifying the major trends in the data. They knew what was wrong. They knew what they had to do to improve. Their only disagreement was over whom to blame.
Then I assigned a self-assessment tool. This assessment tool gave them feedback on their own thinking styles. I happened to use the Style Delineator developed by Dr. Anthony Gregorc because people really understand their results right away. I could have easily used other assessments such as True Colours. As they shared their results from the Style Delineator they quickly realized why they had so much difficulty in trusting each other: They really saw the world in very different ways.
Some of them were highly structured in their perceptions. Everything had to be done in an ordered, logical way. Others were very creative and random in how they worked. These people detested rules, procedures and bureaucracy. Others were very patient and analytical. And there was 1 individual who lived in a constant ‘just-in-time’ state of hyper-alertness. She had no patience with considering options, deliberating, or analyzing; she was only interested in getting results, pronto. All these thinking styles are valuable. But they have to understand each other.
Next I asked the team to divide into the four main thinking styles and asked them to describe how they would make an imaginary presentation to someone of an opposite style. The very logical, ordered people had to present to the creative types and vice versa. I compelled them to try walking in someone else’s shoes for a few minutes.
As soon as this team understood that they perceived and organized all information in very different ways and as a consequence their disagreements were not resolvable, they began to laugh at themselves.
Then I invited them to complete a complex team activity in which they had lots of opportunity to practice their new understandings of their different thinking styles. Now they were ready to learn as never before. We finished the day by making action plans about how to work better together.
The combined effect of the survey, the assessment tool and the team activity was to give this team a greater sense of tolerance and acceptance. They taught me that teams, with just a bit of help, often know what is best for themselves and as managers we need to know when to get out of the way and trust the team process.
___________________________________________________________________________________
Bill Templeman is a coach, facilitator and partner in the Edgework Leadership Group, www.edgeworkonline.com or 705-745-6925
How To Create Stronger Teams At Work - To learn more about this author, visit Bill Templeman's Website.
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Dianne CramptonDianne Crampton is an executive leadership coach, team culture consultant, author and president of TIGERS Success Series, Inc. Dianne has been helping CEO's and Executives connect their employees to their core values and goals for over 20 years using the trademarked TIGERS team culture process, which stands for trust, interdependence, genuineness, empathy, risk and success. To download a free white paper on behaviors that build strong teams and behaviors that will predictably tear them down go here. Dianne's contribution to the 2010 Pfeiffer Consulting Journal (an imprint of John Wiley and Sons Publishers) entitled TIGERS Hearted Teams is available in November 2009. Her new book TIGERS Among Us: 5 Winning Business Team Cultures And Why, Three Creeks Publishing will release in March 2010. To receive publishing discounts, subscribe to the free TigerTracks Newsletter here. - Visit Dianne Crampton's Website |
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Leanne Hoagland-SmithAre your sales where you want them to be? Will you be one of the few who achieves sales or business success or one of the many who have failed to change? Are you tired of being told you are like everyone else? Then you may find my first book on sales of interest. Be the Red Jacket in the Sea of Gray Suits, The Keys to Unlocking Sales available at Amazon or at http://www.processspecialist.com/red-jacket.htm. This book is a reflection of my no-nonsense approach to improving sales to overall business results. If you are truly committed to making sustainable changes, then I can help you secure a positive return on your investment because I focus on executable solutions not telling you the problems you already know you have. From training to corporate (group) coaching to executive one on one coaching, my approach is to assess, create awareness, build a goal driven action plan and then execute. The bottom line question is "Not do you or your employees know it, but do you or they want to do it?" Please call for a free strategy session at 219.759.5601. - Visit Leanne Hoagland-Smith's Website |
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Joe DagerJoe Dager is President of Business901, a progressive coaching company providing no-nonsense direction in areas such as Lean Six Sigma Marketing and organized referral marketing. What others say: In the past 20 years, Joe and I have collaborated on many difficult issues. Joe’s ability to combine his expertise with “out of the box” thinking is unsurpassed. He has always delivered quickly, cost effectively and with ingenuity. A brilliant mind that is always a pleasure to work with.” - James R. If you want to learn more about Business901, start a conversation with us. We can be found @ Web/Blog: Business901.com Web/Blog: FundingYourNonprofit.com LinkedIn Profile Follow me on Twitter - Visit Joe Dager's Website |
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Stephanie RobeyStephanie Robey is President and CoFounder of Pivot Positive, LLC - an Internet marketing business focused on helping people start work at home ventures. Previously, she was employed at The Search Agency with over 20 years experience in graphic design and 10 years experience in online marketing. She was responsible for launching the Conversion Path Optimization (CPO) unit where she and her team have conducted hundreds of optimization tests for online companies across multiple verticals. She is a successful entrepreneur having started and sold 2 companies and remains on the board of directors of the third, PhotoSpin.com Stephanie began her career in the direct marketing realm creating and producing direct mail for many of the major cable television companies and directly attributes her understanding of Internet marketing to those early offline experiences. Stephanie is a graduate of San Diego State University with a BFA in Graphic Arts and also holds an Executive MBA from the Graziadio School of Business and Management at Pepperdine University. Read Steph's Blog Meet Steph and Dave Sign up for our Free 7-Day BootCamp: Self Employed & Rich - Visit Stephanie Robey's Website |
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