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Why Customer Focus Differentiates - Click To Read Article
This article presents a case for why a business can only differentiate itself in the marketplace through service excellence and reinforces the need for leaders to become truly customer-focused.
Qualities of Leadership Part 4 Influential and Decisive - Click To Read Article
This is the fourth article in a six part series which discusses the Qualities of Leadership. It builds on what was covered previously so if you haven’t read the previous articles, be forewarned.
In this article we will discuss in greater detail the next two of the qualities of leadership: Influential and Decisive
Qualities of Leadership Part 2 Genuine Respect for Others and Humility - Click To Read Article
This is the second article in a six part series which discusses the Qualities of Leadership. It builds on what was covered previously so if you haven’t read the first article, be forewarned.
In this article we will discuss in greater detail two of the qualities of leadership: Genuine Respect for Others and Humility.
To Be (Customer-Focused) - Or Not To Be... What a Question - Click To Read Article
This article provides a number of compelling reasons why leaders need to make Customer Focus a critical business strategy.
Qualities of Leadership Part 1 - Click To Read Article
This is the first article in a six part series which discusses the Qualities of Leadership. Why six parts? Most people to under time compressed these days and don’t have the time to sit and read at length. On the other hand, everyone can find 3 minutes if they had to. So we decided to divide this series into six three minute “sound bites” if you will.
In this article we will discuss leadership in general terms. Then in the five articles which follow, we will explore the Ten Qualities of Leadership in a bit more detail.
Qualities of Leadership Part 5 Effective Communicator and Core Values - Click To Read Article
This is the fifth article in a six part series which discusses the Qualities of Leadership. It builds on what was covered previously so if you haven’t read the previous articles, be forewarned.
In this article we will discuss in greater detail the next two of the qualities of leadership: Effective Communicator and Core Values
Qualities of Leadership Part 6 Continuous Improvement and Physical Mental and Spiritual Health - Click To Read Article
This is the sixth article in our six part series which discusses the Qualities of Leadership. It builds on what was covered previously so if you haven’t read the previous articles, be forewarned.
In this article we will discuss in greater detail the next two of the qualities of leadership: Continuous Improvement and Physical, Mental and Spiritual Health
Creating a Culture - Click To Read Article
Every company no matter what size develops some type of culture. The culture can be a productive one or, the culture can be a negative one. Whether you set out to create one or not your company develops a culture. That culture is the perception of employees who see and hear how things are done. Your culture is the summary of your environment, morale and management style. This article discusses what you can do to create the kind of culture which will move your company forward.
Become a Customer-Focused Leader - Click To Read Article
In my recent articles, “To Be (Customer-Focused) … Or Not To Be…” and “Why Customer Focus Differentiates” I offer a number of compelling reasons for the strategic importance of making Customer Focus a critical business strategy.
If you found these reasons compelling or you already knew in your gut that Customer Focus is strategically essential, then your goal must be to create a customer-centric culture throughout your company. If this is the case then you will need to embed customer focus into everything you do.
This article describe t leadership qualities needed to create a cutomer-focused organization.
Qualities of Leadership Part 3 Honesty and Integrity and Confidence and Courage - Click To Read Article
This is the third article in a six part series which discusses the Qualities of Leadership. It builds on what was covered previously so if you haven’t read the previous articles, be forewarned.
In this article we will discuss in greater detail the next two of the qualities of leadership: Honesty and Integrity and Confidence and Courage
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