Connecting with a purpose Part III
This is a true story about Chuck. Chuck has been involved in customer service for over 24 years. Most of those years have been over the telephone. He consistently demonstrates that he is able to do many things with his vocation. Nevertheless, he chooses to remain in customer service.
When asked why, he answered, "Because of my mother."
Chuck relays the tale of how his mother was diagnosed with a terminal illness. He observed how his mother was treated over the telephone as she set her house in order.
"Every time I answer the telephone, I am speaking with my mother."
Let's remember to treat those who call us as though they were one of our loved ones; "Every Encounter, Every Time, No Exceptions, No Excuses."
"Customer service is not a department, it's an attitude."
~ Unknown
Connecting with a purpose Part III - To learn more about this author, visit Russell DeWitt's Website.
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