Honoring your promises are highly profitable

Cornell University did a study whereby 7000 employees were surveyed at 76 locations.  Behavioral Integrity was the theme.  The results were that businesses where associate words aligned with their deeds reaped higher profits than those who were found to be less consistent with follow-through.

Norman Vincent Peale said that "Promises are like crying babies in a theater, they should be carried out at once."

Team exercise:

• "Do you recall the last time when someone did not follow through on a commitment?"
• "How did you feel when that promise was not kept?"
• "Do you remember when you were well-intended, but have yet to carry out a commitment to another co-worker, business partner, or customer?"