Needling for the Need
Needling for the Need
In a “prior life,” Roy worked in the vacation industry. While assisting
a customer in booking a retreat on one of the Hawaiian Islands, Roy kept
hitting a wall. After exhausting a list of very reputable resorts, his
client kept requesting additional options.
Roy decided to do a courageous thing; probe.
“Ma’am, there is something that I do not understand. We are providing
a lot of options that meet the specifications you are requesting.
Why is it that none of these resorts will work for you?”
“Because of the sharks.” She replied. “I want an island on Hawaii that
does not have sharks.”
Group Exercise:
Ask the group if anyone can share a time when a need was addressed as a
result of a probing question (It does not matter if the spokesperson was
one who met the need or if his/her need was being met).
Closing:
“…could it be that questions tell us more than answers ever will?”
~ Michael Card (Singer/Songwriter)
Needling for the Need - To learn more about this author, visit Russell DeWitt's Website.
Like this article? Share it with your friends
Roy Gervase is a Technical Project Engineer with an organization's IT department.
In a “prior life,” Roy worked in the vacation industry. While assisting
a customer in booking a retreat on one of the Hawaiian Islands, Roy kept
hitting a wall. After exhausting a list of very reputable resorts, his
client kept requesting additional options.
Roy decided to do a courageous thing; probe.
“Ma’am, there is something that I do not understand. We are providing
a lot of options that meet the specifications you are requesting.
Why is it that none of these resorts will work for you?”
“Because of the sharks.” She replied. “I want an island on Hawaii that
does not have sharks.”
Group Exercise:
Ask the group if anyone can share a time when a need was addressed as a
result of a probing question (It does not matter if the spokesperson was
one who met the need or if his/her need was being met).
Closing:
“…could it be that questions tell us more than answers ever will?”
~ Michael Card (Singer/Songwriter)
Needling for the Need - To learn more about this author, visit Russell DeWitt's Website.
Like this article? Share it with your friends
 | |
 |
No article feedback found. |
| |
Leave Your Feedback |
 | |
| |||
|
To learn more about the Evan Elite Author Program please contact us. |
 | |
|  |
Subscribe to Russell's articles
 | |
|
|  |
 |
|
Russell DeWitt Video - Dare To Try by Russell DeWitt
|
|
|
 | |||||||
|
 | ||
 |
||
 |
||
 |
||
|
| ||
 |
| Have you written articles that would be of value to entrepreneurs? Become an expert on our site by publishing them! Expose yourself to a wide audience, drive more traffic to your website and get more sales! Click Here for details. |
|
|
 |
| Modeling the Masters: Learn the true secrets behind Walt Disney's business success factors & grow your company! Video produced by Phanta Media |
|
|
 |
"Learn straight from Evan how you can Make a Full Time Income (And More) from a Website"
Click Here To Learn More |
|
|
|
|
Get advice & tips from famous business owners, new articles by entrepreneur experts, my latest website updates, & special sneak peaks at what's to come!
|
|
|
 The Leadership Edge Effective Art Of Networking Branding The Product Confidentiality Agreement Your Life Your Legacy |
|
 | ||
 |
Top 50 Raising Capital Blogs
Top Blogs To Watch In 2008 | |
 |
Top 50 Geek Business Blogs
Top 50 Geek Business Blogs | |
| ||
 | ||||
| ||||
|
| ||||
| ||||
|
|
|
|
|
||||||||||||
|
Email us your ideas on how to make our website more valuable! Thank you Sharon from Toronto Salsa Lessons / Classes for your suggestions to make the newsletter look like the website and profile younger entrepreneurs like Jennifer Lopez and Sean Combs!
|
|
|
| ||||||||||
|
| ||||||||||
|
|
||||||||||