Power of the Spoken Word
Power of the Spoken Word
“Great timing!” I thought.
The place was ablaze with activity. There was a line of customers, employees moving about like hurried ants, and a manager arguing with someone concerning an order. I chose to stay.
One of the registers was occupied by a teenage girl who appeared to be stressed. My heart broke. I wasn’t moved just because she was a focal point of many demands. She displayed a feature for which many young teens are vulnerable. She had acne; a lot of it.
I imagined her at home in front of a mirror with an anguished spirit.
“How many times has she heard cruel comments from her peers?” I wondered. “How many products has she tried?” “How many times has she cried?” “How many social events has she avoided?” “How…” I continued to imagine her life.
“She’s actually quite pretty.” I thought. “I have got to make her day.”
I greeted her with a warm hello and smile and placed my order. I stood back amongst the rest of human cattle and waited. Another associate barked out my order number and dropped the to-go bag on the counter. I approached and interrupted this fragile spirit.
“Excuse me, Miss Shelly (she had a name tag).”
Both she and another customer stared at this fella who rudely interrupted them.
“I want you to know that you have very beautiful eyes. Be encouraged today!” I said with a smile.
Like a picture, a facial expression can speak a thousand words. For the first time, she smiled. It seemed as though someone reached into a dark chasm and clicked a spotlight onto her heart. It no longer mattered that she was interrupted.
“Thank you!” she said with an unchecked giggle.
“You betcha! Have a great day, Ma’am!” I said while turning to leave.
“You too!” I heard behind my back.
Just before walking out, I turned for one more glance at this lone soul caught in a herd of humanity. She was still smiling; pushing buttons on the register as a clueless customer continued his order.
One ancient teacher said that the tongue is much like the rudder on a ship. Although it is very small, it controls the destiny of the whole vessel.
“I wonder where I steered this person.” I thought while walking to my car.
Perhaps it doesn’t matter. At least for one moment, this gal forgot about the mirrors. She was reminded of the fact that she still possessed beauty.
You, my friend, are in a very unique situation today. You will be connecting with others in such a way that only you will have a chance to change someone’s course. You will have the power to launch someone in a positive direction.
It is not only our opportunity to make such an impact, it is our privilege.
Be Encouraged
Russell
Power of the Spoken Word - To learn more about this author, visit Russell DeWitt's Website.
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I stopped for fast food while returning from a trip.
“Great timing!” I thought.
The place was ablaze with activity. There was a line of customers, employees moving about like hurried ants, and a manager arguing with someone concerning an order. I chose to stay.
One of the registers was occupied by a teenage girl who appeared to be stressed. My heart broke. I wasn’t moved just because she was a focal point of many demands. She displayed a feature for which many young teens are vulnerable. She had acne; a lot of it.
I imagined her at home in front of a mirror with an anguished spirit.
“How many times has she heard cruel comments from her peers?” I wondered. “How many products has she tried?” “How many times has she cried?” “How many social events has she avoided?” “How…” I continued to imagine her life.
“She’s actually quite pretty.” I thought. “I have got to make her day.”
I greeted her with a warm hello and smile and placed my order. I stood back amongst the rest of human cattle and waited. Another associate barked out my order number and dropped the to-go bag on the counter. I approached and interrupted this fragile spirit.
“Excuse me, Miss Shelly (she had a name tag).”
Both she and another customer stared at this fella who rudely interrupted them.
“I want you to know that you have very beautiful eyes. Be encouraged today!” I said with a smile.
Like a picture, a facial expression can speak a thousand words. For the first time, she smiled. It seemed as though someone reached into a dark chasm and clicked a spotlight onto her heart. It no longer mattered that she was interrupted.
“Thank you!” she said with an unchecked giggle.
“You betcha! Have a great day, Ma’am!” I said while turning to leave.
“You too!” I heard behind my back.
Just before walking out, I turned for one more glance at this lone soul caught in a herd of humanity. She was still smiling; pushing buttons on the register as a clueless customer continued his order.
One ancient teacher said that the tongue is much like the rudder on a ship. Although it is very small, it controls the destiny of the whole vessel.
“I wonder where I steered this person.” I thought while walking to my car.
Perhaps it doesn’t matter. At least for one moment, this gal forgot about the mirrors. She was reminded of the fact that she still possessed beauty.
You, my friend, are in a very unique situation today. You will be connecting with others in such a way that only you will have a chance to change someone’s course. You will have the power to launch someone in a positive direction.
It is not only our opportunity to make such an impact, it is our privilege.
Be Encouraged
Russell
Power of the Spoken Word - To learn more about this author, visit Russell DeWitt's Website.
Like this article? Share it with your friends
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John PowerJohn Power, founder of Biltmore Franchise Consulting, has extensive experience developing and marketing franchises and business opportunities. He has been in and around franchising for over twenty years. From 1980 through 1990 he conceptualized, organized, and developed the American Video Association. He grew AVA to 2,000 national members, before selling the company it 1990. It was later merged into another home video marketing company. From 2000 to 2005 he worked as a contract marketing and human resources consultant to several local and national companies. In 2005 Mr. Power began working as a franchise development consultant on a full-time basis. Since that time he has helped more than three dozen companies initiate and develop their franchising program. He notes that there are many companies interested in developing a franchise program, and who need his specialized assistance. Mr. Power is a “hands-on” franchise consultant. He said, “I am the ‘nuts and bolts’ person who tends to the details for my clients.” Mr. Power holds a B.S. degree with a major in Marketing. See: www.biltmorefranchise.com You may contact Mr. Power at: jpower@biltmorefranchise.co - Visit John Power's Website |
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Kim CastleWith nearly two decades in the advertising and design business, with clients like Domino's Pizza, General Motors, Direct TV, Pedigree, Wolfgang Puck, Higher Octave Music, Hollywood Celebrity Products, Disney, and Paramount, as well as thousands of entrepreneurs around the world define, structure, communicate, and position their business for greater profits, BrandU(R) co-creators Kim Castle and W. Vito Montone discovered that entrepreneurs could experience the same power that big brands command for a fraction of the cost with the world's only process-based results-drive Integral approach to business creation. BrandU(R) is helping entrepreneurs grow with the power of extreme clarity from idea...to brand...to market(TM) and helping one million entrepreneurs become successful and whole so that they can make a difference in the world. Are you one of them? If you want to experience clarity all the way to the bank(TM), get started now at http://www.brandu.com. - Visit Kim Castle's Website |
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Dave KurlanDave Kurlan is the founder and CEO of Objective Management Group, Inc., the industry leader in sales assessments and sales force evaluations, and the CEO of David Kurlan & Associates, Inc., a consulting firm specializing in sales force development. Dave has been a top rated speaker at Inc. Magazine's Conference on Growing the Company, the Sales & Marketing Management Conference and the Gazelles Sales & Marketing Summit. He has been featured on radio and TV, including World Business Review with General Norman Schwarzkopf, in Inc. Magazine, Selling Power Magazine, Sales & Marketing Management Magazine and Incentive Magazine. He is the author of Mindless Selling and Baseline Selling – How to Become a Sales Superstar by Using What You Already Know about the Game of Baseball. He created and wrote STAR, a proprietary recruiting process for hiring great salespeople, and he writes Understanding the Sales Force, a popular business Blog and is a contributing author to The Death of 20th Century Selling and 101 Great Ways to Improve Your Life, Volume 2. - Visit Dave Kurlan's Website |
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George LudwigGeorge Ludwig is a recognized authority on sales strategy and peak performance psychology. An international speaker, trainer, and corporate consultant, he helps clients like Johnson & Johnson, Abbott Laboratories, Northwestern Mutual, CIGNA, and numerous others improve sales force effectiveness and performance. Though it's George's strategies and processes that help corporations increase productivity and performance, it's his tremendous energy and dynamism that spark the transformation. Again and again, clients remark on his amazing ability to unleash human capacity and inspire men and women to break out of their comfort zones. The result is a whole new type of salesperson. His customized presentations teach achievers to make stunning advances in their lives. From helping salespeople realize cherished dreams to helping corporations exponentially accelerate revenue streams, George Ludwig leaves audiences and individuals empowered, emboldened, and clamoring for more. George is the best-selling author of Power Selling: Seven Strategies for Cracking the Sales Code and Wise Moves: 60 Quick Tips to Improve Your Position in Life & Business. - Visit George Ludwig's Website |
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Linda RichardsonLinda Richardson is the Founder and Executive Chairwoman of Richardson, a global sales training and performance improvement company. As a recognized leader in the industry, she has won the coveted Stevie Award for Lifetime Achievement in Sales Excellence and she was identified by Training Industry, Inc. as one of the “Top 20 Most Influential Training Professionals.” Ms. Richardson is credited with the movement to Consultative Selling and is the author of ten books on selling and sales management, including Sales Coaching — Making the Great Leap from Sales Manager to Sales Coach, and Stop Telling, Start Selling. She teaches sales and management at the Wharton Graduate School of the University of Pennsylvania and the Wharton Executive Development Center. Linda is a frequent speaker at industry and client conferences, has been published extensively in industry and training journals, and has been featured in numerous publications, including The Wall Street Journal, Forbes, Nation’s Business, Selling Power, Success, and The Conference Board Magazine. Learn more about Richardson's sales training and performance improvement solutions at http://www.richardson.com web - Visit Linda Richardson's Website |
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