Sharing best practices company-wide
"If you have an apple and I have an apple and we exchange these apples then you and I will still each have one apple. But if you have an idea and I have an idea and we exchange these ideas, then each of us will have two ideas."
~ George Bernard Shaw
The University of Wisconsin research four large and successful companies concerning the development of their associates. Of all these firms, Colgate sums up the sentiments well when they say that they believe in a "...continuous training strategy to enhance their professional development." Among those tactics include sharing best practices globally.
Sharing best practices globally means that individuals will reach across departments other than their own and either solicit or share ideas.
Although the departments may be far separated concerning their unique responsibilities, something may exist in one department that may work well for the other. For example, patient care coordinators may be using a tremendous cost-cutting practice that Medical Reimbursement may adopt. The only set-back for this valuable information being conveyed is that the fact that the two departments may be in two separate buildings and representatives may see one another only once or twice a year.
Team exercise:
"Are there any areas in our department that may be improved?"
"Identify three to four other departments in the organization where we may ask for ideas."
"Before separating, determine who (this may be more than one person) will contact those outside departments."
Study information provided from uwstout website.
Sharing best practices companywide - To learn more about this author, visit Russell DeWitt's Website.
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John BrennanJohn Brennan Ed.D. Dr. Brennan is President of Interpersonal Development, LLC, a training and development firm. Interpersonal Development has provided sales training and coaching to more than 3,000 sales reps from over 100 companies. A native of Australia, Dr. Brennan received his doctorate from the University of Rochester. His dissertation researched the effectiveness of Behavioral Modeling Technology in training people in interpersonal skills. While he has spent most of his career designing or delivering training, he was also a Vice-President of Sales of a training and development franchise with operations in 25 markets. Dr. Brennan has designed and delivered sales training in North America, Asia, Europe, Australia and the Middle East. He has been a guest speaker at numerous national and regional professional conferences. When Microsoft wanted Best Practices articles on sales for their web site, they called Dr. Brennan. The results are at http://office.microsoft.com/en-us/FX011387391033.aspx His firm’s clients have included Volvo, The Prudential, Merrill Lynch, Eastman Kodak, Gannett, Equifax Europe, the Economist Group and countless small businesses. - Visit John Brennan's Website |
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