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“Dialogue, 4 Keys to Real Business Communication”

“Dialogue, 4 Keys to Real Business Communication”
Free Download - 3 Reasons "NO" is Best By Sylvia Lafair
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Casual conversation, the “It’s a beautiful day” or “Hope you are fine” or “How about those Red Sox” has its place when we meet and greet. Yet, really talking together, getting to the heart of a subject, finding a new way to solve work problems requires more. It requires dialogue. Dialogue, unlike pleasantries that are meant to simply acknowledge another person, fosters truthful and deep discussion and is an art form to be mastered. It takes knowledge of human relationships, and mastery comes only with lots of practice. In our present culture we have not spent adequate time learning how to listen effectively and respond appropriately. Our tendency is to “almost” listen and have our answers ready before the other has even completed the first sentence. This is not dialogue. Think about how you show up in a meeting. Is there is a tendency to have your ideas worked through and the need to get your point across as quickly as possible? In most meetings everyone has answers that are half breaths away and the name of the game is to be the idea winner. Fast is good, faster even better. Time is money and getting to solutions in warp speed means the meeting is a success. However, in the speed of today’s workplace we limit going deeper, finding the better long term answer. We worry about the next quarter at the expense of the next year, the next decade. It takes some effort to change your patterns of conversing. Here are four ways to practice the art of dialogue that can change the way you lead or participate in meetings and one to one discussions. 1. Be ultra-observant of the words you use: Two words that are traps are “always” and “never”. They are discussion limiting because they are meant to prove a point rather than seek new answers. 2. Change your position in conversations: If you tend to speak first most of the time, go last. Perhaps you can place yourself in the middle of the discussion. This will give you a different vantage point and might change the way you want to respond. 3. Practice talking from an “I” place: Rather than an amorphous “They think” or “It has been said” take a stand with an “I think” or “I understand”. This puts you on record and gives more credibility to your stance. 4. Be willing to explore options: Using words like “I wonder” or “I am curious” open a whole new world of possibilities. These words offer the opportunity to begin exploring ideas that would return to seed before being harvested. Dialogue trumps debate and casual conversation when it comes to effecting real and lasting change. It makes meetings more meaningful and strategies are longer view rather than merely band-aid solutions. And the most important aspect of dialogue is to be open to outcome, not attached to it.





Dialogue 4 Keys to Real Business Communication - To learn more about this author, visit Sylvia Lafair's Website.

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Article Tags: business communication, communication exchange, dialogue, niceties, pleasantries, superficial world

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Leanne Hoagland-Smith
Are your sales where you want them to be? Will you be one of the few who achieves sales or business success or one of the many who have failed to change? Are you tired of being told you are like everyone else? Then you may find my first book on sales of interest. Be the Red Jacket in the Sea of Gray Suits, The Keys to Unlocking Sales available at Amazon or at http://www.processspecialist.com/red-jacket.htm. This book is a reflection of my no-nonsense approach to improving sales to overall business results. If you are truly committed to making sustainable changes, then I can help you secure a positive return on your investment because I focus on executable solutions not telling you the problems you already know you have. From training to corporate (group) coaching to executive one on one coaching, my approach is to assess, create awareness, build a goal driven action plan and then execute. The bottom line question is "Not do you or your employees know it, but do you or they want to do it?" Please call for a free strategy session at 219.759.5601. - Visit Leanne Hoagland-Smith's Website

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Sylvia Lafair
(Visit Sylvia's Website)
Developing leaders to transform teams major is my specialty. I began my career as a family therapist and transferred this skill to the workplace when I realized that we bring the behaviors we learned in our original organization, the family, into our present work organization. The key to leadership is understanding how individuals form a system and how that system impacts the bottom line. I have worked globally and find that the core of relationships is much the same whether in California, China,or Chili. My book "Don't Bring It to Work: Breaking the Family Patterns that Limit Success" (Jossey Bass, March 2009) offers tools and strategies for developing cooperative work cultures and important core techniques for entrepreneurs to have motivated and fast moving teams. I am a speaker at national conferences, radio, and television. You may contact Sylvia Lafair, PhD author of "Don't Bring It to Work: Breaking the Family Patterns that Limit Success" directly at, sylvia@ceoptions.com for any questions or feedback you may have.


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