Want to Change Employee Behavior? Change Yourself First
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Free PDF Download Productivity Improvement from Employee Engagement, Process Improvement - By Greg Schinkel |
Being the boss isn't as glamorous as it used to be. For a little extra pay, a little extra flexibility and an elusive sense of control, managers take on the stress of being accountable for the performance of the workgroup and leave behind many of the activities that used to create job satisfaction. One of the most frustrating parts of the manager's job is balancing the need to get results with the unpredictability of human behavior. It turns out that human behavior is not that unpredictable.
In fact, the greatest epiphany we see in the managers, supervisors and team leaders we train and coach is that the behaviors (good and bad) of the workgroup often reflect the approach taken by the leader. After learning how to be more constructive, supervisors will say that employees are being more positive, helpful and accountable. The leader changed first - then the employees changed!
Reflection Question
How are you contributing to some of the employee behaviors that are frustrating you?
Action Items
- Tell employees what you expect as clearly as you can and be prepared to repeat yourself dozens of times until it sinks in.
- Be positive and in a good mood more of the time - it is contagious. A foul mood will spread to employees... and... gulp... customers.
- Build on positives. Seeing mistakes is helpful but focus on the gains being made in order to motivate for greater achievement.
- Encourage people to help them recognize their own strengths. A lot of employee misbehavior is caused because of low self-esteem. Build them up.
- Be approachable - smile more often and employees will bring problems to you more quickly, before getting out of hand.
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Free PDF Download Productivity Improvement from Employee Engagement, Process Improvement - By Greg Schinkel |
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About the Author: Greg Schinkel Greg Schinkel and his team help entrepreneurs and business leaders improve profit and grow their business by providing management training, supervisor training, team leader training, lead hand training and executive coaching. The challenge for many successful organizations is that leadership becomes diluted from the senior leadership team to the front line leader. For organizations who choose to be union-free, Greg and his team equip leaders to maintain excellent employee relations while focusing on results. For unionized workplaces, the focus is how to effectively lead employees within the boundaries of the collective-agreement while achieving results. Greg Schinkel has reached more than half a million people through his writing, broadcasting, speaking, training and coaching. Greg has appeared on television, radio and in print more than 200 times for his leadership expertise. He is co-author of the best-selling book Employees Not Doing What You Expect, published in North America, India, Latin America and Korea. Since 1992, Greg has owned and operated Unique Training & Development Inc., a leading provider of supervisor training, management development, team leader training and lead hand training. His website is http://www.UniqueDevelopment.com Click here to visit Greg's website.   Leadership Malpractice What to Do When Leaders Dont Lead Leaders and Top Performers Should You Build Your Own or Steal from a Competitor Your Need to Always Be Right Might Keep You From Achieving Greater Success Need More Innovation Foster a Culture of Curiosity Leadership Tips to Maintain and Cultivate Innovation and Creativity |
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