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The Scar Never Really Goes Away

Guest post by: Robert Whipple

Article Overview: As a human being, you tend to let other people down from time to time. Sometimes it is an innocent misunderstanding, and sometimes the cause is more complex. Regardless, we normally try to patch things up and move on. The dilemma is that damaged relationships are like scars that never fully go away. The skin is intact, but the prior damage is always evident.

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The Scar Never Really Goes Away

Most of us have had a miscommunication situation where another individual took umbrage at something we said. Let\'s suppose that the problem was truly a misinterpretation of what you meant and that you were able to go to the other person and set the record straight. Now the issue is behind you both, right? Wrong!

The problem is that, for deep wounds, the scar tissue never fully heals. Sure you are able to go on, forgiven for the gaffe, but there is always going to be a degradation of trust in the mind of the other person. Nothing either of you can say or do can totally erase the issue. So how can you proceed? Does this mean that every time there is an innocent mistake, irreparable damage is done. Thankfully no!

The trick is to acknowledge the gaffe, work to heal the ill feelings as much as possible, then seek other trust building techniques to more than make up for the permanent loss due to the slip up. Actually, if you both work at it, the trust can come out higher than ever before, even though the scar is still there. It is as if the rest of the skin around the scar has become so strong and beautiful that even though there is still an imperfection, it is overridden by the surrounding area.

Think of a merger situation where one party inadvertently left some assets off a list. In the due diligence process, the error was discovered by the other party. The relationship can never be exactly the same as it was before the situation occurred, but with the proper rehabilitation, the trust can actually come out stronger than before. This situation can be more complex than I am representing here because it might be the accused person who is feeling the betrayal rather than the accuser, since the mistake was an honest oversight. It all depends on the situation and the temperament of the individuals.

The same remedial logic is operational if the betrayal was due to an actual deception rather than a misunderstanding. In these cases, the scar tissue is particularly deep, and it may be impossible to repair the damage, despite the effort. Many people at work or organizations that have merged know the pain of a complete collapse of trust. In serious cases, trust never does come back, and the individuals live with the duplicity or agree to go their separate ways.

A falling out in the work environment, whether justified or not is something that removes huge amounts of built-up trust. Good dialog and a conscious attempt to set the record straight are excellent first steps, but we need to go beyond these remedies to make the main focus of the relationship be the positive forward aspects instead of scars from the past. This means seeking out ways to generate more trust over an extended period of time.

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Home > Leadership > Robert Whipple > The Scar Never Really Goes Away >
Article Tags: betrayal, marriage, misunderstanding, scar, scar tissue, trust

About the Author: Robert Whipple
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Robert Whipple is CEO of Leadergrow Incorporated, an organization dedicated to development of leaders. He has spoken on leadership topics and the development of trust in numerous venues across the country. He is author of three leadership books: The Trust Factor: Advanced Leadership for ProfessionalsUnderstanding E-Body Language: Building Trust Online, and Leading with Trust is Like Sailing Downwind.  His ability to communicate pragmatic approaches to building Trust in an entertaining and motivational format has won him top ranking wherever he speaks. Audiences relate to his material enthusiastically because it is simple, yet profound. His work has earned him the popular title of The TRUST Ambassador.  Mr. Whipple has been published in several Leadership and Training journals including Leadership Excellence Magazine and T+D Training + Development Journal. He is a frequent contributor to The Rochester Business Journal. He has been named one of the top 50 thought leaders on the topic of leadership development by Leadership Excellence Magazine and one of the top 100 Thought Leaders on Trustworthy Business Practices by Trust Across America.  Mr. Whipple has a BSME, MSChE, MBA and is a Certified Professional in Learning and Performance (CPLP). Contact at www.leadergrow.com  or 585-392-7763

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