Tweet

Wag More, Bark Less

Guest post by: Robert Whipple

Article Overview: I confess, this title was not made up by me. My wife saw a bumper sticker with this sentiment and shared it with me. I think the basic wisdom in the phrase is great and wish there was a way to get more managers to understand the simple logic here. Why is it that some bosses feel compelled to bark when wagging is a much more expedient way to bring out the best in people?

Wag More, Bark Less

I confess, this title was not made up by me. My wife saw a bumper sticker with this sentiment and shared it with me. I think the basic wisdom in the phrase is great and wish there was a way to get some managers to understand the simple logic here. Why is it that some bosses feel compelled to bark when wagging is a much more expedient way to bring out the best in people?

The barking dog is simply doing its job. The dog only knows that to defend his territory, he needs to sound off at anything that might encroach. The frequency of barking is an interesting aspect. Why does the dog bark at intervals less than about 10 seconds? Is it because he has a short memory and can\'t remember that he just barked? Is it because the potential invaders of his territory need to be reminded every few seconds that he is still around? Is it because he simply enjoys keeping the neighbors up all night? Is he showing off his prowess or having some kind of dog-world conversation with the mutt down the street? I think all of these things could be factors in the frequency of barking, but I suspect the primary reason is a show of persistence. The message we get from the barking dog is \"I am here, I am formidable, I am not going anywhere, so keep your distance.\"

In the workplace, if a manager sends a signal, \"I am here, I am formidable, I am not going anywhere, so keep your distance,\" the workforce is going to get the message and comply. Unfortunately, group performance and morale is going to be awful, but the decibel level will at least keep everyone awake.

When a dog wags its tail, that is a genuine sign of happiness and affection. You can observe the rate of wagging and determine the extent of the dog\'s glee. Sometimes the wag is slow, which indicates everything is okay, and life is good. When you come home at night and the dog is all excited to see you, most likely the wag is more of a blur, and it seems to come from way up in the spine area. The wag indicates, \"I love you, I am glad you are here, you are a good person to me, and will you take me for a walk?\"

Dogs are incredibly loyal, even beyond human reason. For example, I am reminded of the picture of a Labrador Retriever lying next to the coffin of his master who was killed in Afghanistan. The dog refused to leave the area.

Even when a dog is not treated well, it does not become critical or judgmental. The wag is not withheld because the dog had a bad day. The dog looks for the good and appreciates it. The dog is ever hopeful, ever optimistic, ever grateful. The wag is still there unless the dog is seriously sick. It is amazing.

A manager who wags more and barks less gets more cooperation. Life is better for people working for this manager, and they simply perform better. Showing appreciation through good reinforcement is the more enlightened way to manage, yet we still see many managers barking as their main communication with people. Look for the good in people, and appreciate it. Try to modify your bark to wag ratio and see if you get better results over time.

Related Articles
  Western Forests Set to Become Net Carbon Emitter
  A Moment to Change
  7 New Business Opportunities For The Animal Lover
  What Is A Fraudulent Taheebo Product?
  Publishing Your Prices – the Sequel
  It\'s good to be king
  Must See Work From Home Franchises For The Pet Lover
  Bird Dog Focus
  Why You Must Stop People From Talking To Themselves?
  The Simple Concept of Listening: a franchisee simply wants to be heard.
  Say Yes wisely and increase your confidence and enthusiasm for life.
  Leadership Truth #5 - Great Leaders Have High Emotional Intelligence
  You Can Spoil Your Dog But Dont Ruin It
  A story of inspiration and action for marketers
  Top 10 Tips for Managing Down
  Lesson #3: Success Is the Never-Ending Search for Better
  In Sales, What Breed of Dog Are You?
  Stakeholder Management Skills - Assessing Their Impact
  End-Of-Life Counseling For America
  Sales Digging In Progress: Get Prospects to Listen to You

Article Tags: appreciate, Bark, dog, motivation, punish, reinforce, Tail, trust, Wag



Related Forum Posts
Ladies Who Launch Profile: Heidi Flammang - Heidi Flammang Top Dog, Camp Bow Wow When one of the country's first doggy day cares opened next door to her dad's business, Heidi Flammang and her husband, Bion, would sneak over to hang out with the dogs. They fell in love with the concept—and the dogs—and were soon making trades of services with the owner to have their own dogs stay there. When the owner of that business wasn't interested in franchising, Heidi and her husband started brainstorming and the business plan for Camp Bow Wow was born. They were searching for their first location when Bion was killed in a plane crash, in 1994. Heidi received a $1 million insurance settlement after his death, and in the following years attempted a number of ventures, including a financial consulting business to help others handle sudden wealth. But Camp Bow Wow was never far from her mind. In 2000, with the help and encouragement of her brother, she dusted off that old business plan and set out to bring her and Bion's dream to life. Within weeks she had found her first location, and from that point on she never looked back. Camp Bow Wow has now sold more than 205 franchises, 125 of which will be open by the end of the year. It is the premier upscale doggy day care and boarding company, and is expected to generate $18 million in systemwide sales in 2008. What we learned from Heidi: To persevere and never lose sight of your dreams. Heidi was a young widow who tried financial consulting, pharmaceutical sales, and launching a high-end baby-bedding catalog before coming full circle to find success with the idea that she'd loved all along. Not Just Fun and Games "A lot of people come into this business thinking how fun it's going to be to hang out with dogs all day. But we are taking care of people's furry children, all day and night, 365 days a year! It is an all-consuming business and you have to know so much more than people think—everything from dog behavior to disease management, in addition to the nuts and bolts of running a business. We get franchisees from so many different backgrounds and they all have a love of dogs in common, but we have to teach them to be businesspeople and to market the business and not just focus on the dogs. It's a challenge to find people who want to make it a real moneymaker and not just a labor of love." Getting the Word Out "We receive a lot of leads on possible new franchisees through word of mouth from our existing franchisees and open Camps. Also, we've been featured on AOL's main page, Donny Deutsch's The Big Idea, in Pink magazine, and in some other great media outlets, and we advertise in the airline magazines and do quite a bit on the Internet, utilizing our Web site as a marketing tool. All of these have been great resources." What Worked "What has worked for us is to stay focused on our brand and what it's about: offering a place where a dog can be a dog. We don't let ourselves get distracted by other business opportunities that come in our direction, and we don't try to be everything to every dog owner. I am a perfectionist and have been very specific about what the rules are and what the brand is, and that really led the way for franchising opportunities. But we are constantly evolving based on the learning experiences and opinions of our franchisees, and I think that helps us stay ahead of the competition." And What Didn't "Be wary of getting family and friends involved and assuming that because they have good hearts and are interested in your business that they'll have the skills to do it. It's important to be surrounded by knowledgeable people who have great skills, not just people who love you." Networking Is Not Just For the Dogs "People in the dog-boarding business are very protective, so it's not as easy to network and meet people with like businesses as it might be in other industries. I found great mentors at the International Franchise Association, other people who had been there and done that in terms of franchising. I'm very involved with that group and work to champion other women entrepreneurs. I'm also part of a CEO support group called Vistage. There are 12 of us in the group who meet for a day once a month and it's extremely valuable, but I am the only woman in the group. So I also have an informal group of women who I meet with in Denver to share professional successes and disasters. Women are just so much more open to that type of dialogue." Like Mother, Like Daughter "I'm writing a book about starting and running a successful woman-owned business called Tales From the Bark Side. My tween-aged daughter is writing her own book that will be released at the same time called Tori's Tales, about growing up with a mom who's an entrepreneur. My pet project is working with young girls to help them set goals and develop self-confidence and pride in their accomplishments." Man's Best Friend "Last year we started Bow Wow Buddies, a foundation dedicated to improving the lives and health of dogs around the world. We foster dogs, we sponsor a PhD fellow in canine cancer research at CSU veterinary school, and we fund organizations such as RAVS and VIDAS that go into poor areas in the U.S. and elsewhere to spay and neuter stray dogs. We undertook a rescue mission abroad after our in-house counsel vacationed in Greece, a country with no humane society, and saw how poorly strays were treated there. We brought 17 dogs back with us and fostered them until finding them homes." Favorite Quote "'Worry is a debt you may never have to pay.' I really strive to live in the now, focus on solutions that are in the moment, and not worry too much about things that may never happen." Recommended Reading "My favorite dog book is Marley & Me. But I have two business books that I find invaluable: The E Myth Revisited (a fantastic book to help you figure out whether you have the right personality and skill mix to be an entrepreneur) and The Question Behind the Question (a great management book about instilling personal accountability in your people)." Parting Thoughts ... "I will retire when ... every dog has a home." "My greatest strength in business is ... my flexibility." "My dream is ... to give back as much as I get from my life. I have been so blessed with so many things and I want to respect the universe and give back." This featured lady was profiled by Noelle Pechar Hale, a freelance writer living in Los Angeles.


Share this article with your friends. Fund someone's dream.

Leave a comment below or share on the left and you'll help support entrepreneurs in Africa through our partnership with Kiva. Over $50,000 raised and counting - Please keep sharing! Learn more.

Newsletter

Get advice & tips from famous business
owners, new articles by entrepreneur
experts, my latest website updates, &
special sneak peaks at what's to come!

Name:
Email:

Popular Articles

Having It All... With No Sleep

Understanding Influence

Secrets of Successful Business Partnering

Suggestions

Email us your ideas on how to make our
website more valuable! Thank you Sharon
from Toronto Salsa Lessons / Classes for
your suggestions to make the newsletter
look like the website and profile younger
entrepreneurs like Jennifer Lopez.