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A Formula for Flawless Decisions
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| Guest post by: Eric Douglas |
Article Overview: A simple formula for flawless decision making, even for tough decisions.
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A Formula for Flawless Decisions
During one of my workshops on decision making, the head of a large health care system asked me: "Don't you have some simple formula for flawless decision making, even for tough decisions?" I thought about it for a moment and wrote down three things on a flipchart:
1. Spell it out
2. Follow through
3. Communicate results
Over time, I refined this list, adding details to each step.
Step 1. Spell It Out
• Define the desired results
• Define the process, step by step
• Clarify roles and responsibilities at each step
• Write down expectations and a timetable
• Identify critical path issues
Step 2. Follow Through
• Monitor progress
• Keep people informed
• Address conflicts
• Make the decision
Step 3. Communicate Results
• Communicate the decision
• Explain the rationales
• Provide feedback on process and results
• Recognize people for their contribution
Not every decision will be made flawlessly if you follow these three steps. There are many judgment calls to make along the way. I am suggesting, however, that all flawless decisions must include these three steps.
Article Tags: decision making, decision management, decisions, leadership, management
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About the Author: Eric Douglas RSS for Eric's articles - Visit Eric's website Take your organization to the next level. Our business management consultants specialize in five dimensions of change: strategy, leadership, governance, performance, and process. Become a better leader. This must-read leadership book reveals 10 Quantum Leaps to build trust, spark innovation, and create a high-performing organization. Improve your communication style. Take this quick and free communication survey. Click here to visit Eric's website A Good Governance Story Common Mistakes Made in Delegating Recognize Success Aligning Behaviors with Core Values Celebrate Failure |
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