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How Great Leaders and Their Companies Get Results Every Time
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| Guest post by: Richard Lepsinger |
Article Overview: If an organization cannot effectively execute, nothing else matters. Despite the importance of execution to business success, OnPoint Consulting’s Annual Pulse Survey found that 37% of leaders believe there is a gap between their organization’s ability to develop a strategy and its ability to execute that strategy. And, even more surprising, 62% lack confidence that the gap can be closed.
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How Great Leaders and Their Companies Get Results Every Time
If an organization cannot effectively execute, nothing else matters. Despite the importance of execution to business success, OnPoint Consulting's Annual Pulse Survey found that 37% of leaders believe there is a gap between their organization's ability to develop a strategy and its ability to execute that strategy. And, even more surprising, 62% lack confidence that the gap can be closed. So, what can organizations do to help close the strategy execution gap? OnPoint's survey found that the consistent and effective use of three leader behaviors helps predict an organization's ability to execute initiatives:
1. Facilitate change readiness. Managing change, especially during a business climate where there's ambiguity and tremendous change, is essential. Surprisingly, 41% of leaders indicated that their organizations don't have a good track record of managing change. What can organizations learn about the effective change management? Top performing companies are more effective at seven practices that are critical to successful change:
- Providing frequent updates
- Sharing accurate and honest information
- Providing opportunities for employees to express their opinions
- Involving middle managers and keeping them engaged
- Making sure management actions are consistent with the objectives of the change initiative
- Identifying obstacles to implementation and actions to address these obstacles
- Ensuring that adequate resources are available
- Aligning the performance management system with the change
2. Recognize the contributions of others. Employee recognition is a fundamental management practice, but apparently, many leaders are neglecting the basics. Almost a third of leaders in OnPoint's study reported that their contributions are not being recognized.
Although it's a simple act, providing recognition for a job well done has a powerful effect on people's performance. It reinforces good work and shapes future behavior. It motivates, builds trust and builds confidence. When leaders provide recognition, they are sending two important messages. First, they help the person understand what "good" looks like. The message is, "This is what it looks like when it's done well, so keep on doing it." The second message is, "You can do this." Recognizing calls the person's attention to the fact that he/she has accomplished something important or made meaningful progress.
3. Enhance the quality of decisions. Thirty-five percent of leaders said that careful thought does not go into the decision-making process in their organizations. Effective execution and the delivery of consistent results depend on getting the right people talking about the right things at the right time. But that's only part of the equation. Leaders also need to increase the likelihood that the "right people" are using good judgment and making sound decisions.
There are three things leaders can do to improve the quality of the decisions they and their people make:
- Make sure that people closest to the action are making the decisions. This can require a change in organizational structure and, when this is not possible, empower people and hold them accountable for taking initiative to address issues.
- Involve the right people in decisions. This helps ensure that leaders include perspectives and experiences other than their own and also helps fill in relevant information.
- Use an objective systematic process so that emotion or bias does not cloud the issues or that people do not simply default to the kinds of decisions they have made in the past.
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About the Author: Richard Lepsinger RSS for Richard's articles - Visit Richard's website Rick is President of OnPoint Consulting and has a twenty year track record of success as a human resource consultant and executive. He was a Founder and Managing Partner of Manus, a human capital consulting firm, which he sold to Right Management Consultants in 1998. At Right, Rick was the Managing Vice President of the Northeast Consulting Practice where he was responsible to 55 professionals and grew revenue from $7 million to $20 million. The focus of Rick's work has been on helping organizations close the gap between strategy and execution. He has served as a consultant to leaders and management teams at the Astra-Zeneca, Bayer Pharmaceuticals, Citibank, Coca-Cola Company, ConocoPhilipps, Eisai Inc., Goldman Sachs, Johnson & Johnson, KPMG, Merck & Co., the NYSE Euronext, Northwestern Mutual Life, Pfizer Inc., Pitney Bowes, Prudential, Siemens Medical Systems, and Subaru of America among others. Rick has extensive experience in formulating and implementing strategic plans, managing change, and talent management. He has addressed executive conferences and made presentations to leadership teams on leader effectiveness, strategy execution, performance management, 360� feedback and its uses, and developing and using competency models. Rick has authored or co-authored five books on leadership including Closing the Execution Gap: How Great Leaders and Their Companies Get Results published by Jossey-Bass/Wiley, Flexible Leadership: Creating Value by Balancing Multiple Challenges and Choices, (co-author with Dr. Gary Yukl) published by Jossey-Bass/Pfeiffer, The Art and Science of 360º Feedback, (co-author with Toni Lucia) published by Jossey-Bass/Pfeiffer, and The Art and Science of Competency Models, (co-author with Toni Lucia) of published by Jossey-Bass/Pfeiffer. His newest book is Virtual Team Success: A Practical Guide to Working and Leading From a Distance published by Jossey-Bass/Wiley. Click here to visit Richard's website Is Your Organization Prepared to Support Virtual Work Influence With Impact Gain the Support and Commitment of Others Three Competencies Have the Greatest Impact on Leadership Effectiveness Virtual Collaboration is Not For Everyone The Characteristics of Top Performing Virtual Leaders and Team Members The Profile of Success Building High Performing Virtual Teams |
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