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THREE FACTORS MAKE PERFORMANCE MANAGEMENT A SUCCESS

Guest post by: Richard Lepsinger

Article Overview: Over 50% of HR professionals and line managers do not believe their performance management systems support strategy execution.

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THREE FACTORS MAKE PERFORMANCE MANAGEMENT A SUCCESS

Performance management is a key tool to enhance accountability and build a high performance culture. Yet it is a source of frustration for many organizations. A new study found that fewer than half of leaders believe their performance management systems add value to the business.

What does it take to make performance management work? Research identified three factors that are prerequisites for success. These elements help ensure that performance management facilitates strategy execution and are critical in both technology-enabled and paper-based systems.

Competence-Managers are competent at performance coaching, goal setting, development planning, and appraisal. Manager skill in these areas is essential for success, and technology is not a substitute. In companies that report successful technology-enabled performance management systems, 90% say that managers have these requisite skills-compared to only 28% in companies where technology-enabled solutions are not adding value. Many companies report that they provide managers with training to conduct effective performance evaluations, yet far fewer provide skill training related to setting goals, performance coaching, and development planning. Mindset-Performance management is seen as a tool to drive results, not as an administrative task. Both managers and employees should understand the performance management system's purpose, including how it supports broader organizational goals. It is critical that managers understand how it supports strategy execution and why it warrants their attention.

Reinforcement-Managers meet periodically with direct reports to formally review progress. This is a defining characteristic of the best performance management systems, because it ensures that performance coaching, feedback, and monitoring of goals regularly take place. Yet, fewer than half of the companies surveyed report that periodic check-in meetings are required or encouraged as part of their performance management process.

If any one of these three areas is lacking, it is unlikely that introducing a new form, refining the rating scale, or moving to a technology-enabled solution will transform performance management from a compliance scorecard to a strategic tool that will drive results.

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Home > Leadership > Richard Lepsinger > THREE FACTORS MAKE PERFORMANCE MANAGEMENT A SUCCESS >
Article Tags: hr professionals, performance management systems, strategy execution

About the Author: Richard Lepsinger
RSS for Richard's articles - Visit Richard's website

Rick is President of OnPoint Consulting and has a twenty year track record of success as a human resource consultant and executive. He was a Founder and Managing Partner of Manus, a human capital consulting firm, which he sold to Right Management Consultants in 1998. At Right, Rick was the Managing Vice President of the Northeast Consulting Practice where he was responsible to 55 professionals and grew revenue from $7 million to $20 million.

The focus of Rick's work has been on helping organizations close the gap between strategy and execution. He has served as a consultant to leaders and management teams at the Astra-Zeneca, Bayer Pharmaceuticals, Citibank, Coca-Cola Company, ConocoPhilipps, Eisai Inc., Goldman Sachs, Johnson & Johnson, KPMG, Merck & Co., the NYSE Euronext, Northwestern Mutual Life, Pfizer Inc., Pitney Bowes, Prudential, Siemens Medical Systems, and Subaru of America among others.

Rick has extensive experience in formulating and implementing strategic plans, managing change, and talent management. He has addressed executive conferences and made presentations to leadership teams on leader effectiveness, strategy execution, performance management, 360� feedback and its uses, and developing and using competency models.

Rick has authored or co-authored five books on leadership including Closing the Execution Gap: How Great Leaders and Their Companies Get Results published by Jossey-Bass/Wiley, Flexible Leadership: Creating Value by Balancing Multiple Challenges and Choices, (co-author with Dr. Gary Yukl) published by Jossey-Bass/Pfeiffer, The Art and Science of 360º Feedback, (co-author with Toni Lucia) published by Jossey-Bass/Pfeiffer, and The Art and Science of Competency Models, (co-author with Toni Lucia) of published by Jossey-Bass/Pfeiffer.  His newest book is Virtual Team Success: A Practical Guide to Working and Leading From a Distance published by Jossey-Bass/Wiley.



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Re: Clarity Trumps Persuasion Re: Clarity Trumps Persuasion - Jeff, Thanks, great stuff !!! Clarity or "KEEP IT SIMPLE" is probably the best advice anyone can ever give or get when involved in any business or personal situation. Over 30 years of manufacturing ladies apparel has taught me two critical business lessons: 1-You will never get a 100% perfect outcome so In the BEGINNING,take your time, exhaust all your resources and energy and plan, plan, plan. . . If it STARTS off right it you'll get close to the desired outcome. 2-Keep it simple I now will add "Clarity" to my formula for success. CLARITY AND KEEPING IT SIMPLE BREEDS SUCCESS . . . . I know the advice above is simple but isn't that what it's all about. Thanks Ringo, This information not only was great for my website but it reminded me that "keeping it simple and clear" got me and my teams through some wicked situations Best wishes Barry


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