Tweet

Gandhi's Neurons: The Practice of Empathy

Guest post by: Bruna Martinuzzi

Article Overview: “If there is any one secret of success,” said Henry Ford, “it lies in the ability to get the other person’s point of view and see things from his angle as well as your own.” This is empathy. Not an easy undertaking, even though scientists have now proven that we are indeed wired for empathy: Mirror neurons, also dubbed Gandhi’s neurons, act as a “neurological Wi-Fi” to help us connect with other people’s feelings. This article provides 5 important tips for practicing empathy as a leader.

Gandhi's Neurons: The Practice of Empathy

“If there is any one secret of success,” said Henry Ford, “it lies in the ability to get the other person’s point of view and see things from his angle as well as your own.” This is empathy. Not an easy undertaking, even though scientists have now proven that we are indeed wired for empathy. In this fascinating video by Nova Science, we see how mirror neurons, also dubbed Gandhi’s neurons, act as a “neurological Wi-Fi” to help us connect with other people’s feelings. Almost one hundred years after Henry Ford’s pronouncement, Dave Patnaik, in Wired to Care: How Companies Prosper When They Create Widespread Empathy shows how a variety of global successful organizations, from Nike to Harley Davidson, benefit from integrating empathy for the consumer as an integral part of their culture.

Empathy is our ability to recognize and identify with the concerns other people have. In short, it is our capacity to care for others besides ourselves. Not only does the ability to empathize make us more successful in our professional and personal lives, but it is also the decent thing to do. It’s the path of the mensch.

With our overloaded psyche and our fast-paced lives, our empathy skills can become corroded. How do we practice empathy? Here are a few pointers:

1. Don’t Take for Granted the Most Important People in Your Life. Is your unwavering focus on the finish line causing you to unintentionally neglect your family’s emotional needs? If so, you might derive inspiration from the poignant words of Brian G. Dyson, a former CEO of Coca-Cola: “Imagine life as a game in which you are juggling some five balls in the air. You name them-work, family, health, friends, and spirit-and you are keeping all of these in the air. You will soon understand that work is a rubber ball. If you drop it, it will bounce back. But the other four balls-family, health, friends, and spirit-are made of glass. If you drop one of these, they will be irrevocably scuffed, marked, nicked, damaged, or even shattered. They will never be the same. You must understand that and strive for balance in your life.”

2. Understand this Universal Human Fear. A fundamental fear experienced by most is the hidden fear of not measuring up. Recognize this and do your part to genuinely make those in your circle of influence feel that they are enough. It’s a powerful act of interpersonal philanthropy.

3. Cultivate an Executive Presence. Much has been written about what executive presence is but one thing is certain: those who possess it have “social generosity.” We invariably walk away from them feeling energized and better about ourselves. This is because they have empathy, the quality that makes them sense our need to feel important. They see us not as we are, but as who we could become. Simply put, they care about how we feel. What a wonderful gift it is, to be able to bestow this on those we encounter. One could argue that it is indeed impossible to have executive presence without empathy because a major requirement for executive presence is the ability to connect with others.

4. Stop Negative Listening Habits. Adele Lynn isolated six negative listening habits, including the Rebuttal Maker (listening long enough to formulate his rebuttal), the Advice Giver (jumping too quickly to give unsolicited advice), the Interrupter (more anxious to speak his words than to listen), the Logical Listener (rarely asking about the underlying feelings or emotions attached to a message), the Happy Hooker (using the speaker’s words only as a way to get to his own message: “That’s nothing, let me tell you what happened to me”), and perhaps the worst of all, the Faker (pretending to listen). Do you inadvertently fall into any of these poor listening habits? Self-awareness precedes self-management. Making someone feel that they are truly listened to is the most foundational aspect of empathy.

5. Beware of the Pygmalion Effect. How you persistently view someone that you closely interact with can have an effect on how they perform—a self-fulfilling prophecy. People are very good at sensing how we view them. We translate this through a multitude of micro gestures: frequently checking email while they talk to us, picking up the phone when they enter our office, or looking away when they speak at meetings. All of these seemingly insignificant gestures are posters with a clear message: you are not important. Put yourself in their shoes for a moment and try to experience what that must feel like. Developing empathy involves putting our foot on the brake for a moment to ponder such issues. Our First Nations people have a beautiful saying for empathy—it is: “Walk a mile in my moccasins.”

Empathy helps us forge positive connections with others. It’s a state of mind and a way of being that act as a catalyst to help us create positive communities for the greater good.

Copyright ©2010 Bruna Martinuzzi. All Rights Reserved.

Related Articles
  How to Be Empathetic
  Book Review: How We Decide
  The Power of Empathy
  Nurturing Nature-Does Your Brain Need a Workout?
  What Sales Leaders Don't Know about Ego and Empathy
  Don't Fake An Orgasm
  Sales Coach: High Level of Empathy In Selling Important?
  Christmas is coming....but what does it bring?
  Why You Need Empathy to Be an Innovator
  Empathy for Your Clients is Key in Communication
  Inspirational Leadership: It's About Them, Not You
  Leadership Lessons: Listen Up!!
  Spiritual Coaching Practice
  Control Your Attitude to Improve Your Communications
  Empathy: An Endangered Sales Skill
  Salesmanship and Empathy
  EMPATHY – CAN YOU WALK A MILE IN THEIR SHOES?
  “Empathy? I hate that touchy feely stuff”
  Bring the Four Swordsmen of Client Service With You
  Are We Born with Customer Service Skills?

Article Tags: empathy, Gandhis neurons, henry ford, mirror neurons, point of view, secret of success, wired for empathy



Related Forum Posts
Pitch Like A Girl: How a Woman Can Be Herself and Still Succ - Pitch Like A Girl: How a Woman Can Be Herself and Still Succeed Ronna Lichtenberg 2005 From the inside cover: "As a woman, you probably feel uncomfortable when it comes to promoting yourself and asking for what you want." WHAT IN THE HECK IS THIS, I asked myself when I read that. Women are the fastest growing business owners in the US and Canada, there are t housands of women executives and CEOs - though not as many as might be expected, admittedly, yet the book opens with this surely out of date stereotype. However, as she continued to give examples of women who had high paying jobs but were routinely not paid as much as men because it hadn't occurred to them to ask for raises, etc., I decided it was probably true for a majority of businesswomen... Anyway, more of the info from the jacket: "Other books have told you how to get what you want by being more like a guy. Pitch Like A Girl tells you why its an advantage to be who you are and how to do better by bringing more of yourself to work." The TOC: 1. Pink and Blue 2. The Quck-dry Chapter 3. What's In your head that's not in his 4. The Me, Inc Mindset 5. Visioning: Discover What You Really Want 6. Identifying Prospects 7. Pre-pitch homework and heartwork 8. Crafting the pitch 9. Pricing the pitch 10. Packaging the pitch 11. Delivering the pitch 12. Closing Conclusion A Word to the guys The Empathy Quotient The Systemizing Quotient Bibliography And on a side note - non-fiction books without indexes - of which this is one, annoy me.
no-cost Admin help - I agree with Wendy. what is the least amount you can start with to hand off to some one else for 1 hour per week. It can be on a pay or unpaid model. Let's say that you want to give away all your routine email correspondence away to someone else. How do you get this done for no out of pocket expense? Well, first ask yourself - what kind of person would take on such a task? What does this task offer in skill development that will be of value to someone? let's call this person who is going to help you an - Intern. The Intern would most probably want to build on the following skills: - Practice written communication - Improve on Email skills - Internet Research skills to answer some email correspondence There are resources out there such as Craigslist and Oodle.com where you can post such a job and you'd be surprised with the responses you will get to help you on such a project. Some of the responses you may get may come from International Students wanting to improve on their written English skills, 60+ individuals wanting to learn more about the Internet and bored stay at home parents...
Different Types of Funding - Finance for business can be obtained through a number of different sources. Let's review some of those channels to help you decide what's right for your business needs: Grants There are over 930 different EU and UK grants and loans available from over 100 issuing bodies. This is the cheapest form of finance and an important part of the funding package that companies and individuals need. We can help you find your way through this maze. Technology Micro Projects: 50% of eligible costs up to £20,000 Research project: For a technical and feasibility study of an innovative idea for new technology 60% of costs up to a grant of £75,000. Development project: For development up to pre production 35% of costs up to a grant of £200,000 Developing an innovative idea: valuable for small companies and individuals at the start of a technical project: 75% of costs of hiring a mentor and consultants. Export To start exporting or moving into new markets grants of 50% of costs up to £20,000 each. Training and Education Knowledge Transfer Partnerships, Achieving Best Practice in Your Business, Investors in People Modern Apprenticeships New Deal for various grants. Environment BOC Foundation for the Environment: 25% to 50% of Project cost, typically £20,000 to £100,000 Clean up Fund: Emission reducing equipment up to 75% of cost Community Chest Fund: Up to £25,000 for projects near active SITA sites High Impact Fund: £150,000+ for larger projects near SITA sites Assisted Areas Regional assistance grants of between 10 and 35% for capital expenditure in less favoured areas of the UK. Loans Loans are an excellent source of finance if you have suitable security to borrow against or a reliable earnings stream. This needs to be planned and presented well to obtain funds. Credit cards Provides up to 56 days free credit if you play the game! Overdraft Banks are surprisingly supportive when presented with a well thought through plan and competent management. Bank Loans Lenders tend to look for a good business plan and security. Typically the loan is approved by a centralised back office function rather than the person you meet. Terms and rates depend upon the risk. Repayments can be very flexible to meet your specific needs. Mortgages These can include flexible repayment terms to meet your business needs. This can even be incorporated into your overdraft finance so that you have one flexible account for both personal/ business mortgages and overdraft Small Firms Loan Guarantee Scheme Up to two years trading: Up to £100,000 Over two years trading: Up to £250,000 However these are difficult to obtain and are a loan of last resort. Export Guarantee Scheme This is government backed insurance against appropriate export documentation. Mezzanine This is a halfway house between loan and equity. It can be an innovative way of raising funds for the more established business. Mostly for expansion capital. Equity This is not as easy as the papers would have you know. Only 1% of business plans received by Venture Capital Funds are successful. However, a good business proposition consisting of a strong demand for the product or service, management track record and a sound financial plan will enhance the chance of success. Business Angels These are high net worth individuals who are successful businessmen looking for investment opportunities. They can provide both time expertise and money. Typical investment size is £25,000 to £250,000 but can go as high as £2m for the right opportunity. Exit within 3-5 years. Venture Capital These are investment funds seeking high rates of return. However typically investments are over a million pounds. Some funds are targeted at lower amounts depending upon the sector and region. These funds are looking for exponential capital growth over 3-5 years. Asset backed finance This can cover machinery, sales invoices even sales orders. It can be a very flexible source of finance to the growing business Leasing This will cover your capital expenditure and spread the cost over a three to five year period. It is particularly useful if you do not have taxable profits to maximise your capital allowances. Sale and leaseback of a property you own is another good source of funds. Factoring Factoring offers a sales ledger administration and debt collection service. Up to 95% of an approved sales invoice is paid within 48 hours, quicker if required. Credit protection is also available to protect against a bad debt. The Factor will own and place a first charge over the book debts and they might also take other charges, depending upon the strength of the financial information. Invoice discounting Invoice Discounting can be Confidential or Disclosed; it depends upon the strength of the financial information. The service is the same as Factoring, except that the sales ledger administration and the debt collection is the responsibility of the client and not the Factor. Pre payment of the approved sales invoice is still up to 95% and the factor will still have a first charge on the book debt and therefore own the debt. This service can also have credit protection cover. All sales invoices need to be for a business to business debt, and some proof of delivery is generally required. Trade Finance This is funding provided against stock purchases, signed contracts and orders whereby the funder will prepay a certain percentage of the value Pension fund It may be possible to use your pension funds for a loan back to the business What do u think about it?


Share this article with your friends. Fund someone's dream.

Leave a comment below or share on the left and you'll help support entrepreneurs in Africa through our partnership with Kiva. Over $50,000 raised and counting - Please keep sharing! Learn more.

Newsletter

Get advice & tips from famous business
owners, new articles by entrepreneur
experts, my latest website updates, &
special sneak peaks at what's to come!

Name:
Email:

Popular Articles

Leading from Authenticity is a Beautiful Thing

2011 Global Brand Trends Letter

How To Be Happy at Work? Acknowledge Yourself

Suggestions

Email us your ideas on how to make our
website more valuable! Thank you Sharon
from Toronto Salsa Lessons / Classes for
your suggestions to make the newsletter
look like the website and profile younger
entrepreneurs like Jennifer Lopez.