When people need your help is your process simple, quick, and easy?

Guest post by: Ian Berry
Become an Author

Free PDF Download
16 ways to help your employees to feel more valued, fulfilled, and loved - By Ian Berry

It is common sense to me, due to the power of technology, that when people need our help, the process of getting help from us should be simple, let alone quick and easy.

In the past week I have been upgrading/changing many things to coincide with the launch of my changing what's normal book. I have had many technological challenges and have had to call for help from many service providers.

I have been very disappointed with the lack of help I have received. One exception has been my internet strategist Gihan Perera and his team at First Step.

My conclusion: Most online providers make it very difficult for us to find out how we can get help from them in the first place! And, their service, once we do find out, leaves a lot to be desired.

I am a big fan of LinkedIn. I have tried for 3 days to change my photo on my LinkedIn profile and keep encountering an unknown error. After searching for 20 minutes I found out how to contact LinkedIn for help and sent an email. I got an automatic response saying we will get back to you soon. I am still waiting to hear back from LinkedIn and have ended up fixing the photo problem myself!

I am a big fan of Apple, typing this on my Mac, and trying to call them on my iphone. I am finding it very difficult to get any help.

How simple, quick and easy is it for people to contact you when they need your help?

My experience of most online providers, including all the big names, is that their service is pathetic, in fact most make it hard for us to get help when we need it.

Great service is a given today. It is normal. What most of us expect is more. As I write in Changing What's Normal, we expect to be wooed and wowed. Most online providers in my experience woo and fail miserably to wow.

How much are you wooing and wowing?

Be the difference you want to see in the world

Ian

5 Ways To Keep Fit While Working At Home

Seo Process Search engine optimization process in 10 easy Steps

The Essence of Sales Effectiveness

Simple Money Making Method Posting Url links

Happy About an Extra Hour Every Day by Nicolas Soergel

The Oreo Solution to Creative Problem Solving

8 Keys To Successful Restaurant Marketing

Getting My Attention

Eating For Success: Breakfast For The Busy Corporate

Here is a Method For Managing Your Friends In The Workplace - Follow these 7 Simple Tips

Quality Check for Meetings

What to Do When Your Competitors Cut Prices

1ShoppingCart Tip For Maximizing Your Marketing Efforts When Using 1ShoppingCart

The Story Behind How To Make Easy Money Fast! ~WORK SMARTER, EARN MORE

Here's a shortcut you might not have thought of...

Get Real. Get Rich.

"True Green @ Work"

Develop your Sales Presentation using the Balance Scorecard

Why People Buy

A Blog Blog, Question Mark

Home > Leadership > Ian Berry > When people need your help is your process simple quick and easy > Google +

Free PDF Download
16 ways to help your employees to feel more valued, fulfilled, and loved - By Ian Berry

About the Author: Ian Berry

RSS for Ian's articles - Visit Ian's website
Since 1991 I have partnered with passionate and enlightened leaders in changing what's normal for the good of yourself, other people, our planet, and for profit.

My specialisations are:

Change people can actually believe in and make happen

Change where everyone can win (the technical term is creating shared value or CSV) a business growth strategy referred to in a recent Harvard Business Review article by Michael E. Porter and Mark R. Kramer as The Big Idea.

My fourth book changing what's normal contains 58 sparkenations.

A sparkenation is a word I created to denote: a spark that ignites passion that leads to action that changes what’s normal.

You can check out my online and in person sparkenations here.

Click here to visit Ian's website.

More from Ian Berry
Are we allowing social media to ruin our real relationships
Avoiding the disempowerment traps
A key to thriving on the challenges of change is unlearning
Is your slogan authenticated by your story
Wanting and getting and having and giving

Share this article. Fund someone's dream.

Share this post and you'll help support entrepreneurs in Africa through our partnership with Kiva. Over $50,000 raised and counting - Please keep sharing! Learn more.

When people need your help is your process simple, quick, and easy?

Related Articles

Related Forum Posts

Share this article. Fund someone's dream.


Name:
Email: