Students and company employees can readily identify the bullies in their schools and organizations. Many teachers and managers do not know what to do with them. This allows the bullies to breed affecting morale, performance, productivity and customer service. They are sucking the positive energy out of schools and organizations one negative remark or action at a time. Within corporations research has shown employee and customer disengagement is a huge problem.
During the school and work week our "walls" go up as we attempt to defend ourselves against the bullies that seek to attack us. On weekends and during vacations our walls begin to come down as we begin to relax. But once Sunday arrives we begin to prepare for the bully battles once again by raising our walls. This causes what many have experienced as The Sunday-Night Blues. The development of emotional intelligence and authentic leadership within our schools and organizations will eliminate bullying activities.
In above average organizations the ratio of engaged to actively disengaged employees is 9.57:1. The ratio of fully engaged customers to actively disengaged customers is 8:1. In average organizations the ratio of engaged to actively disengaged employees is 1.83:1. The ratio of fully engaged customers to actively disengaged customers is 0.8:1. Think Apple, Southwest Airlines, Disney, Jet Blue, Google and Whole Foods versus most other average organizations.