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Guest post by: Phil Johnson Become an Author

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I recently wrote an article about how leading companies like Apple, Southwest Airlines, Google, Infosys, Disney, Whole Foods, Fed Ex and others are systematically “mining” the workforce in search of emotionally intelligent diamonds. These organizations realize emotionally intelligent individuals are the primary source of their success. The path to superior business results is through the development of emotionally intelligent organizations. Further, within companies actively engaged in organizational change it has become the key hiring and promotional consideration.

Recently top universities like UCLA, Stanford and Harvard have begun screening medical student applicants for EQ competence as a part of their ticket to admission. They want medical students to be able to understand how someone else thinks and feels and then to express oneself with the others’ perspective in mind. Can you imagine the impact this will have on patients? Assessment procedures have been introduced to put potential students into the kind of situations they will face as doctors. A multiple mini interview (MMI) process is being used to simulate real life medical situations to see how applicants respond. This helps the universities weed out people who might get good college grades and good scores on the Medical College Admission Test but be "insufferable know-it-alls who bully nurses and do not listen to patients."

Schools and leading corporations are “mining” their applicant pools searching for emotional intelligence capabilities. The essential skills that will help individuals and organizations thrive in the present and in the future. Harvard Business School dean Nitin Nohria reported that students need to develop leadership skills that include emotional intelligence. They need to be "better at integrating everything they are learning, particularly to develop an entrepreneurial imagination."

DID YOU KNOW?

The brain has an overarching principle tominimize danger (run away response) and maximizereward (run toward response). But the ran away response is stronger,faster and longer lasting that the run toward response. This response also reduces cognitive resources whichmakes it harder to think, makes you more defensive andyou can incorrectly mistake certain situations as threats.

Emotional intelligence counteracts our primal instinct to run away from change. Through the development of emotional intelligence we are able to embrace continuous change and the inevitable feels of discomfort we experience as we move toward better results.

Warm regards,

Phil Johnson, President MBL Inc.

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