Ask Questions to Build Better Business Relationships
That's one of the main reasons for communication troubles.
Asking questions is a wonderful way to find out what people really mean, while
giving them the opportunity to find out with you! You can almost always gather
higher-quality information than what is initially offered if you're willing to
drill down into the deeper structure from whence it comes.
Questions allow both of you to clarify the details and understand the specifics of a problem, rather than coping with, and reacting to, vague generalizations.
If you're dealing with an upset person, you can help them calm down and become more rational in the process, by asking the questions that help you as the listener as well as the person talking to fill in the blanks in what they're saying. And along the way, as they engage their mind instead of just their feelings, they become reasonable again.
You can patiently and supportively demonstrate that you care about what people are saying, by asking a few specific questions. In this way, people are more likely to trust you and cooperate with you.
Asking questions can slow a situation down long enough to see where it's heading. This allows you to take corrective action sooner instead of later.
You can surface hidden agendas and reveal lies without being adversarial. Like the TV detective, Columbo, you can appear to be accepting what you hear, and then ask ‘Just one more question,’ and before you know it, they’ll be inadvertently spilling the beans.
Questions are one of the most powerful methods for gaining real insight and understanding about the people with whom you interact!