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Rick Kirschner Articles

Guest post by: Rick Kirschner

Top 10 Ways to Click with People in Business and in Life - Click To Read Article
For the past three decades, I’ve been observing the way people behave in personal and business relationships, with the intent of finding the meaningful patterns of what works and doesn’t work to bring about positive change. Here are the top ten lessons I’ve learned about how to click with people.

Turning Stress into Customer Service Success - Click To Read Article
No question about it: You can’t please all the people all the time! And because you’re a professional, it’s understandable that your negative experiences with customers are a source of concern for you. Yet customer stress is a leading cause of employee stress in both sales and service! The question is, what can you do to strengthen and protect yourself from stress while satisfying your challenging customers and winning their loyalty?

When Someone at Work Has a Grudge Against You - Click To Read Article
You know the old adage about letting sleeping dogs lie? It doesn’t apply to people with grudges, who may actually become more difficult from stewing in their angry juices about whatever sleight or injury they’ve pinned on you.

Meeting the Challenge of Challenging Customers - Click To Read Article
You know who they are: Vague customers that can’t make up their minds, who seem to have all day to take up your time; pushy customers whose demands can’t be met, who angrily demand ‘What? It’s not ready yet?’ Whining customers for whom nothing is right, who can find something wrong with everything in sight!

Improving Service on the (Telephone) Line - Click To Read Article
Technology, in the form of phones and computers, has become a kind of ubiquitous front door for customers to use any time and any place where they have the desire for a product or service. At least in theory, technology gives customers a more personal help desk than they are likely to find face to face in the busy rush of modern business. If you answer the phone as part of your organization’s service to others, that service is on the line.

Social Networks: How to Click with Your New Tribe - Click To Read Article
Human beings have a profound need for belonging, whether you call it company, family, community or tribe. We want to and need to click or connect with others. Social networks have become the new tribes. Now belonging is as easy as registering and filling out our profile, and making or finding a few contacts or ‘friends.’ Staying connected is much easier, too. Twitter even brings it into real time. Opinions are everywhere, and people love to share them, so in your social network connections you can easily find people to discuss just about anything. And you can learn from the brightest minds.

Drop the Toxic Label for Healthier Relationships at Work - Click To Read Article
Don't let anyone tell you otherwise: The labels we apply to people have a direct impact on the way we interact with them, and the way we interact with them determines how they react to us and what results we get with them.

How Email Can Sabotage Our Work Relationships - Click To Read Article
With some people at work, you click from the beginning. They get you and you get them. Whatever you say, they know what you mean. Then the emails pile up.

How to Click with People on the Phone - Click To Read Article
Telephone. Tell a phone. There are times when I get the feeling I’m talking to a phone instead of over the phone. Incoming telemarketing calls don’t allow for meaningful connections. And by all reports, cold calls are another example of missed opportunities. Yet there’s no question that you can build connection with people over the phone.

How To Get Agreement From Someone Saying No - Click To Read Article
Riddle me this: What technique works as well with a negative person at work as it does with a two year old at home?

How the 5 Stages of Change Can Help Buyers Buy - Click To Read Article
It's a tough economy, no doubt about it. And though the pace of business is accelerating, some businesses are taking longer to make buying decisions. When the people talking with vendors and potential vendors are hesitant, they could be concerned about making a wrong move and losing their job over it. Yet change happens, and prospects do decide to make positive changes and buy. So it's useful for any person in sales to understand the process by which positive change does happen.

Ask Questions to Build Better Business Relationships - Click To Read Article
When people say what's on their mind, their hope and intent is to be heard and understood. Yet more often than you might think, they don't even know what they're talking about. That's because words are symbols for experience, and most of what people say initially is just the tip of the iceberg relative to what's really going on. When people start talking, the first things you hear represent only the surface of a person's thoughts, rather than the deep structure experience, motivations, values and opinions that drive those thoughts. The reality of communication is that when people share their symbols, their words, it's incredibly easy to think you understand when you don't really have a clue!





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