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The Quickie Internal Customer Experience Diagnosis - Click To Read Article
Have any questions about the customer experience that your company delivers? Conduct a quick internal diagnostic. How does your company treat salespeople? The answer will be revealing.
Big Box Backlash - In Reverse - Click To Read Article
Why are ubiquitous "big box" retailers and service providers taking over the landscape and thriving. Because, at the very least, they pick up the phone when you call. One would think that "Mom & Pop" would provide great service...but sometimes they are asleep at the switchboard.
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Zachary Conen
(Visit Zachary's Website)
Zach is the Vice President of Marketing
for LRA Worldwide, Inc. a Horsham,
Pa.-based
consulting firm specializing in Customer Experience
Management or CEM. LRA helps
clients such as Starwood Hotels & Resorts,
Hard Rock, First Niagara Financial Group,
the PGA TOUR and the NBA design and
deliver the optimal customer experience
across
all key touch points and channels.
Zach is charged with coordinating the
firm’s marketing, public relations and
sales efforts.
He has written and placed articles about
Customer Experience in CRM Weekly,
Training
Magazine, National Hotel Executive,
Brandweek and Hotel & Motel Management,
among others. Prior to joining LRA, Zach
worked in the sports industry in various
sales, marketing and public relations
capacities.
Zach earned his undergraduate degree from
the University of Pennsylvania, and his
MBA
in marketing from Temple University. He is
currently an adjunct instructor in the
Sports
Leadership program at Northeastern
University. You can reach Zach at
zach.conen@lraworldwide.com.
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Zachary Conen's
Complete
List Of
Management
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If you enjoyed this article, get Zachary Conen's Complete List of Management Articles For FREE!
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