Media Usage in Conversational Marketing
Media Usage in Conversational Marketing
Pre-Internet, companies were largely in control of their own destiny and able to create and disseminate a branded look and feel of the company in a broadcast mode. The message was transmitted using traditional means (print, television, radio), and crude measurements were taken to determine the effectiveness of the message.
With the arrival of the Internet, users were given the ability to connect to major companies and view their websites. With the inclusion of FAQs and sometimes email connectivity, the consumer was able to forge a link with a company and obtain information that the company deemed suitable for general distribution. Accurate counts of user interactions were possible, giving a degree of granularity to previous estimates.
Consequently, as functionality increased with the arrival of IM and chat, external communication developed that was outside of the company’s control. Discussions regarding a company's brand in images, reports and dedicated forums created an online melting pot of viewpoints. Naturally, some users were favorable towards a brand and others were not.
Blogs took the interactivity to the next step by allowing the inclusion of video, images, text, links and feedback. Viral discussions developed online while a company could do little except watch or execute traditional media response plans. Little could be done to influence the discussion, and some heavy-handed attempts to interject were met with very negative results.
In order to understand and measure the levels of feeling in the online world, brand management services have developed that will monitor and present a consolidated viewpoint on public commentary.
Notable examples are Cymphony, CyberAlert, eWatch from PRNewsWire, CustomScoop and Comscore. However, there is substantial work to be done in understanding the online mood and guiding communications along a more favorable route.
Negative areas need to be disenfranchised while positive messages need to be created that address issues in terms that the community will accept. The days of the well-worded reaction from Corporate Communications are gone.
Today’s messages are contained subtly in video, audio, music and found in both the major content repositories as well as with niche (but trusted) sources. “Conversational Marketing” is developing as a framework within which this work will proceed.
Roger Dean
Senior Vice President
ODA Consulting Inc.
www.odaconsulting.com
Media Usage in Conversational Marketing - To learn more about this author, visit Gavin O'Donoghue's Website.
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Among the treasured possessions that we all have as business people, reputation is one that is earned over a long period of time, but which can be lost in a day. The same goes for a company, and while a reputation may not be wiped out in a day, severe financial repercussions can affect a company’s ability to compete and win business for many years. Such potential risks are greater today that at any time in the past, with the Internet playing a huge role in the dissemination of information through the use of chat, email, blogs, news groups, video, IM and other forms of communication.
Pre-Internet, companies were largely in control of their own destiny and able to create and disseminate a branded look and feel of the company in a broadcast mode. The message was transmitted using traditional means (print, television, radio), and crude measurements were taken to determine the effectiveness of the message.
With the arrival of the Internet, users were given the ability to connect to major companies and view their websites. With the inclusion of FAQs and sometimes email connectivity, the consumer was able to forge a link with a company and obtain information that the company deemed suitable for general distribution. Accurate counts of user interactions were possible, giving a degree of granularity to previous estimates.
Consequently, as functionality increased with the arrival of IM and chat, external communication developed that was outside of the company’s control. Discussions regarding a company's brand in images, reports and dedicated forums created an online melting pot of viewpoints. Naturally, some users were favorable towards a brand and others were not.
Blogs took the interactivity to the next step by allowing the inclusion of video, images, text, links and feedback. Viral discussions developed online while a company could do little except watch or execute traditional media response plans. Little could be done to influence the discussion, and some heavy-handed attempts to interject were met with very negative results.
In order to understand and measure the levels of feeling in the online world, brand management services have developed that will monitor and present a consolidated viewpoint on public commentary.
Notable examples are Cymphony, CyberAlert, eWatch from PRNewsWire, CustomScoop and Comscore. However, there is substantial work to be done in understanding the online mood and guiding communications along a more favorable route.
Negative areas need to be disenfranchised while positive messages need to be created that address issues in terms that the community will accept. The days of the well-worded reaction from Corporate Communications are gone.
Today’s messages are contained subtly in video, audio, music and found in both the major content repositories as well as with niche (but trusted) sources. “Conversational Marketing” is developing as a framework within which this work will proceed.
Roger Dean
Senior Vice President
ODA Consulting Inc.
www.odaconsulting.com
Media Usage in Conversational Marketing - To learn more about this author, visit Gavin O'Donoghue's Website.
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John PowerJohn Power, founder of Biltmore Franchise Consulting, has extensive experience developing and marketing franchises and business opportunities. He has been in and around franchising for over twenty years. From 1980 through 1990 he conceptualized, organized, and developed the American Video Association. He grew AVA to 2,000 national members, before selling the company it 1990. It was later merged into another home video marketing company. From 2000 to 2005 he worked as a contract marketing and human resources consultant to several local and national companies. In 2005 Mr. Power began working as a franchise development consultant on a full-time basis. Since that time he has helped more than three dozen companies initiate and develop their franchising program. He notes that there are many companies interested in developing a franchise program, and who need his specialized assistance. Mr. Power is a “hands-on” franchise consultant. He said, “I am the ‘nuts and bolts’ person who tends to the details for my clients.” Mr. Power holds a B.S. degree with a major in Marketing. See: www.biltmorefranchise.com You may contact Mr. Power at: jpower@biltmorefranchise.co - Visit John Power's Website |
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Dave KurlanDave Kurlan is the founder and CEO of Objective Management Group, Inc., the industry leader in sales assessments and sales force evaluations, and the CEO of David Kurlan & Associates, Inc., a consulting firm specializing in sales force development. Dave has been a top rated speaker at Inc. Magazine's Conference on Growing the Company, the Sales & Marketing Management Conference and the Gazelles Sales & Marketing Summit. He has been featured on radio and TV, including World Business Review with General Norman Schwarzkopf, in Inc. Magazine, Selling Power Magazine, Sales & Marketing Management Magazine and Incentive Magazine. He is the author of Mindless Selling and Baseline Selling – How to Become a Sales Superstar by Using What You Already Know about the Game of Baseball. He created and wrote STAR, a proprietary recruiting process for hiring great salespeople, and he writes Understanding the Sales Force, a popular business Blog and is a contributing author to The Death of 20th Century Selling and 101 Great Ways to Improve Your Life, Volume 2. - Visit Dave Kurlan's Website |
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Jeff FosterWebBizIdeas.com is a Minneapolis website design company founded to help people start an internet business by providing them with website, business, and internet resources that help foster the growth of successful online businesses and develop innovative Internet business ideas. We specialize in internet consulting & internet marketing. - Visit Jeff Foster's Website |
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Stephanie RobeyStephanie Robey is President and CoFounder of Pivot Positive, LLC - an Internet marketing business focused on helping people start work at home ventures. Previously, she was employed at The Search Agency with over 20 years experience in graphic design and 10 years experience in online marketing. She was responsible for launching the Conversion Path Optimization (CPO) unit where she and her team have conducted hundreds of optimization tests for online companies across multiple verticals. She is a successful entrepreneur having started and sold 2 companies and remains on the board of directors of the third, PhotoSpin.com Stephanie began her career in the direct marketing realm creating and producing direct mail for many of the major cable television companies and directly attributes her understanding of Internet marketing to those early offline experiences. Stephanie is a graduate of San Diego State University with a BFA in Graphic Arts and also holds an Executive MBA from the Graziadio School of Business and Management at Pepperdine University. Read Steph's Blog Meet Steph and Dave Sign up for our Free 7-Day BootCamp: Self Employed & Rich - Visit Stephanie Robey's Website |
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Joe DagerJoe Dager is President of Business901, a progressive coaching company providing no-nonsense direction in areas such as Lean Six Sigma Marketing and organized referral marketing. What others say: In the past 20 years, Joe and I have collaborated on many difficult issues. Joe’s ability to combine his expertise with “out of the box” thinking is unsurpassed. He has always delivered quickly, cost effectively and with ingenuity. A brilliant mind that is always a pleasure to work with.” - James R. If you want to learn more about Business901, start a conversation with us. We can be found @ Web/Blog: Business901.com Web/Blog: FundingYourNonprofit.com LinkedIn Profile Follow me on Twitter - Visit Joe Dager's Website |
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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Jay Kubassek(Jay's Full Bio: EvanCarmichael.com/jaykubassek) In five years, Canadian-born entrepreneur Jay Kubassek went from selling mufflers at a Midas franchise to revolutionizing Internet marketing with the 2004 launch of CarbonCopyPRO, a online marketing education company, now worth over $20 million with customers in over 160 countries.
As an independent film producer, his upstart film fund Aliquot Films is currently producing a films with Spike Lee and Abel Fererra (starring Ethan Hawke and Dennis Hopper.)
Jay's entrepreneurial spirit is irrepressible. He’s the owner of five companies, a professional speaker and trainer, international real estate developer/investor, extreme sport enthusiast and emerging philanthropist. Jay resides in NYC with his wife Jamie, son Milo and dog Cooper. Visit Jay's official website: www.JayKubassek.com - Visit Jay Kubassek's Website |
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John AlexanderJohn has taught keyword research and SEO skills to small groups of business owners and Webmasters from over 80 different countries world wide since 2002. John is also the Director of Search Engine Academy ; Co-director of Training at Search Engine Workshops offering live, SEO Workshops with his partner SEO educator Robin Nobles, author of the very first comprehensive online search engine marketing courses at SEO Training Online and the SEO Workshop Resource Center. I look forward to hearing from you! - Visit John Alexander's Website |
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