Think you can get away with leaving coffee in the sink, or smoking in front of a non-smoker? Maybe. But according to a new study, even if coworkers don't say anything about such rude behaviors, they are likely to harbor resentment about it.
Through online survey researchers at The Johns Hopkins University and the Jacob France Institute of the University of Baltimore identified workplace behaviors that irritate people the most.
More than 1600 workers ranked bad behavior on a scale ranging from 1 (not offensive) to 5 (most offensive).
The 'Terrible 10' List
Based on those rankings, the "Terrible 10" behaviors are (from most to least offensive):
1. Employment discrimination.
2. Erratic/aggressive driving that endangers others.
3. Taking credit for someone else's work.
4. Treating service providers as inferiors.
5. Mocking race, gender, age, disabilities, sexual orientation, or religion.
6. Demonstrating open favouritism to selected workers.
7. Rude behaviour in public by exercising vested authority.
8. Misusing handicapped privileges.
9. Smoking in non-smoking places or smoking in front of non-smokers without asking.
10. Using cell phones or text-messaging in mid-conversation or during an appointment or meeting.
Some actions, such as discrimination, may be illegal; but even more subtle behaviors, such as making a sexist joke or not asking before lighting a cigarette, still add to the stress of the daily grind and can actually lower productivity.
"The research suggests that people are bothered more by the transgressions of coworkers and strangers than by those of family and friends," says P.M. Forni at Johns Hopkins.
Civility Helps the Bottom Line.
Forni added that, although the survey did not explore the prevalence of these behaviors, years of anecdotal evidence suggest that taking credit for another's work, and text-messaging or cell-phone use during meetings are widespread annoyances.
"These behaviors have a big impact on the quality of life for coworkers and on the bottom line as well," Forni tells "If we had better relationship skills, it would diminish the amount of stress in the workplace and eliminate a lot of misery." People in high positions need to understand that such behaviours will impact bottom line and productivity of organizations
The above paper sent by my friend Mr. Natesan Sukumar who in turn received it from his friend at John Hopkins University, Baltimore, USA.
Copyright if any acknowledged. Published on August 23, 2008 in public interest. Without Prejudice. All rights reserved.
The 'Terrible 10' Behaviors in the Workplace - To learn more about this author, visit Madhavan T Gopalachary's Website.
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Madhavan T Gopalachary
(Visit Madhavan's Website)
Madhavan Gopalachary, nick name "madgopes"
(g pronounced as in go) given by IIT
classmates, is a Mechanical Engineer and
an alumnus of Indian Institute of
Technology, Madras having passed out
specializing in IC Engines &
Thermodynamics.
He has nearly 35 years of experience in
the Corporate World. He started off as a
trainee and handled sales, marketing,
manufacturing, product management, profit
center management, strategic planning and
corporate development including R & D in
various organizations and at various
levels before becoming a CEO. His last two
professional assignments were at CEO level
before embarking to start management
consultancy business on January 01, 1998.
He has worked for British, Swedish MNCs as
well as very large Indian business houses.
He has spent a large portion of his time
from June 1998 till date in East African
Countries practicing as an independent
Management Consultant.
More details can be obtained at the
following web sites:
mmg.name
/mtg.html;
mmgconsu
lting.biz/
Madhavan's articles can be accessed at www.madgopes.com
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