The Secrets Of Great Customer Service - Follow These 6 Simple Tips
The Secrets Of Great Customer Service - Follow These 6 Simple Tips
1. Be polite and use appropriate style.
This is a must. Your clients will respect you a lot more if you act and sound professional. And many people will take offence at being addressed too familiarly.
2. The customer is always right.
That is an old saying, but always true. The problem or blame may be on the customer's side, but you should never tell this outright. If it's a problem on his side, just tell him the steps to fix it and be understanding. And, if the problem is on your side, do not be afraid to say sorry and explain the problem if the situation warrants it.
3. Offer a refund if the problem is too serious.
Some customers will not dare to ask for a refund, even if it's appropriate given the situation. Tell them yourself that you will refund them if they wish to, even if you have a clear guarantee displayed on your site.
4. Be willing to go the extra mile.
It's the little things that count. When you can do more than asked do not be afraid to, your customers will love you for it. For example, you can use pictures, screenshots or samples to answer a question instead of simply describing with words, or send a handwritten thank you note with your physical products.
5. Make your customer feel comfortable asking questions.
Answer all questions you receive promptly and politely. The fact that they may not be taking part in your latest promotion or buying your latest product doesn't make their question less important. It may be less profitable for you, but your customer could not care less about these things. Who know, they could be planning a big purchase, or would have if they had been treated well.
6. Always follow-up if you expect a problem.
You do not need to follow your customers every step of the way. But if you notice a problem, or just answered a particularly complicated request, it's best to make sure everything is resolved before you move on. Make it easy to contact you if there is still something wrong.
The Secrets Of Great Customer Service Follow These 6 Simple Tips - To learn more about this author, visit Andrew Rondeau's Website.
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Good customer service is one of the most important part of your business. It's essential to get repeat customers, the backbone of most businesses. And unsatisfied customers are always fast to spread their unhappiness. So here are a few tips about customer service:
1. Be polite and use appropriate style.
This is a must. Your clients will respect you a lot more if you act and sound professional. And many people will take offence at being addressed too familiarly.
2. The customer is always right.
That is an old saying, but always true. The problem or blame may be on the customer's side, but you should never tell this outright. If it's a problem on his side, just tell him the steps to fix it and be understanding. And, if the problem is on your side, do not be afraid to say sorry and explain the problem if the situation warrants it.
3. Offer a refund if the problem is too serious.
Some customers will not dare to ask for a refund, even if it's appropriate given the situation. Tell them yourself that you will refund them if they wish to, even if you have a clear guarantee displayed on your site.
4. Be willing to go the extra mile.
It's the little things that count. When you can do more than asked do not be afraid to, your customers will love you for it. For example, you can use pictures, screenshots or samples to answer a question instead of simply describing with words, or send a handwritten thank you note with your physical products.
5. Make your customer feel comfortable asking questions.
Answer all questions you receive promptly and politely. The fact that they may not be taking part in your latest promotion or buying your latest product doesn't make their question less important. It may be less profitable for you, but your customer could not care less about these things. Who know, they could be planning a big purchase, or would have if they had been treated well.
6. Always follow-up if you expect a problem.
You do not need to follow your customers every step of the way. But if you notice a problem, or just answered a particularly complicated request, it's best to make sure everything is resolved before you move on. Make it easy to contact you if there is still something wrong.
The Secrets Of Great Customer Service Follow These 6 Simple Tips - To learn more about this author, visit Andrew Rondeau's Website.
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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Dave KurlanDave Kurlan is the founder and CEO of Objective Management Group, Inc., the industry leader in sales assessments and sales force evaluations, and the CEO of David Kurlan & Associates, Inc., a consulting firm specializing in sales force development. Dave has been a top rated speaker at Inc. Magazine's Conference on Growing the Company, the Sales & Marketing Management Conference and the Gazelles Sales & Marketing Summit. He has been featured on radio and TV, including World Business Review with General Norman Schwarzkopf, in Inc. Magazine, Selling Power Magazine, Sales & Marketing Management Magazine and Incentive Magazine. He is the author of Mindless Selling and Baseline Selling – How to Become a Sales Superstar by Using What You Already Know about the Game of Baseball. He created and wrote STAR, a proprietary recruiting process for hiring great salespeople, and he writes Understanding the Sales Force, a popular business Blog and is a contributing author to The Death of 20th Century Selling and 101 Great Ways to Improve Your Life, Volume 2. - Visit Dave Kurlan's Website |
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Joe DagerJoe Dager is President of Business901, a progressive coaching company providing no-nonsense direction in areas such as Lean Six Sigma Marketing and organized referral marketing. What others say: In the past 20 years, Joe and I have collaborated on many difficult issues. Joe’s ability to combine his expertise with “out of the box” thinking is unsurpassed. He has always delivered quickly, cost effectively and with ingenuity. A brilliant mind that is always a pleasure to work with.” - James R. If you want to learn more about Business901, start a conversation with us. We can be found @ Web/Blog: Business901.com Web/Blog: FundingYourNonprofit.com LinkedIn Profile Follow me on Twitter - Visit Joe Dager's Website |
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Cheryl MatthynssensCheryl is a life skills coach, licensed Chemical Dependency Counselor and a 20 year entrepreneur. Cheryl's dedication to achieving a life of balance led to her expanding her teaching from the simple managing of life's daily challenges to adding financial well being as well. A direct marketer with DrinkACT, she is gaining ground in the online community with her concepts of making sure business owners, entreprenuers and employees have well rounded life styles. She opened up a small affiliate site - The Balance Guide- to help others find resources for mental and emotional well being. Visit Cheryl's blog to see more of the diversity beyond business she has began offering online at www.thebalanceguide.blogspot.com - Visit Cheryl Matthynssens's Website |
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George LudwigGeorge Ludwig is a recognized authority on sales strategy and peak performance psychology. An international speaker, trainer, and corporate consultant, he helps clients like Johnson & Johnson, Abbott Laboratories, Northwestern Mutual, CIGNA, and numerous others improve sales force effectiveness and performance. Though it's George's strategies and processes that help corporations increase productivity and performance, it's his tremendous energy and dynamism that spark the transformation. Again and again, clients remark on his amazing ability to unleash human capacity and inspire men and women to break out of their comfort zones. The result is a whole new type of salesperson. His customized presentations teach achievers to make stunning advances in their lives. From helping salespeople realize cherished dreams to helping corporations exponentially accelerate revenue streams, George Ludwig leaves audiences and individuals empowered, emboldened, and clamoring for more. George is the best-selling author of Power Selling: Seven Strategies for Cracking the Sales Code and Wise Moves: 60 Quick Tips to Improve Your Position in Life & Business. - Visit George Ludwig's Website |
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Linda RichardsonLinda Richardson is the Founder and Executive Chairwoman of Richardson, a global sales training and performance improvement company. As a recognized leader in the industry, she has won the coveted Stevie Award for Lifetime Achievement in Sales Excellence and she was identified by Training Industry, Inc. as one of the “Top 20 Most Influential Training Professionals.” Ms. Richardson is credited with the movement to Consultative Selling and is the author of ten books on selling and sales management, including Sales Coaching — Making the Great Leap from Sales Manager to Sales Coach, and Stop Telling, Start Selling. She teaches sales and management at the Wharton Graduate School of the University of Pennsylvania and the Wharton Executive Development Center. Linda is a frequent speaker at industry and client conferences, has been published extensively in industry and training journals, and has been featured in numerous publications, including The Wall Street Journal, Forbes, Nation’s Business, Selling Power, Success, and The Conference Board Magazine. Learn more about Richardson's sales training and performance improvement solutions at http://www.richardson.com web - Visit Linda Richardson's Website |
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