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"Try" is a Weasel Word
| Guest post by: Harvey Schiller |
Article Overview: As a manager demand clear unambiguous commitment to targets and goals.
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Free Download - There Are No Silver Bullets By Harvey Schiller |
"Try" is a Weasel Word
Anyone can “try”. Anyone can say “I guess”…”maybe”….”perhaps”…. or
“hopefully”. These are all weasel words that ask managers to evaluate
effort and energy rather than results. Weasel words enable someone to
avoid being accountable or responsible for her/his actions and the
consequences that result.
What a manager wants to hear is “I can”….. “I can’t”….. “I will”…. or
“I won’t”. What a manager should expect are clear, unambiguous
assurances and commitments. Anything less leaves a huge gap in
accountability and leaves too much in doubt in regards to delivering the
desired results. Team members can’t be held accountable if they just
“try”, cause after all they put forth the effort, they “tried”, and
that’s all you really asked of them and all they committed to.
So if as a manager you are going to demand unambiguous commitments
and reliability you can count on, you must, in turn, set and communicate
very clear targets and goals, and the process by which they will be
attained. That is not to say that you will not necessarily negotiate
the targets and goals because input and buy in to the target setting
process is important, but once targets are set and agreed to they become
non-negotiable. At this point whether it be revenue, profit or project
completion targets they become a commitment. Of course, we do live in
the real world and if there is a substantial change that does put the
committed targets in doubt, they can be renegotiated but reset with the
same commitment.
The next time someone tells you he/she will “try” to achieve the target, simply ask, “Does that mean you will or you won’t?”
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Article Tags: commitment, goal setting, manager, managing, targets, team
Referred by: http://www.marshallnorthcott.com
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About the Author: Harvey Schiller RSS for Harvey's articles - Visit Harvey's website Harvey Schiller hschiller@corporatekinetics.ca http://www.corporatekinetics.ca Click here to visit Harvey's website   THE CUSTOMER RELATIONSHIP BANK Business Not As Usual Roadmap for Process Improvement The Cost of Getting it Wrong The Importance of Problem Solving The Basics in Lean Manufacturing Tools |
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