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Christy’s Laws of Information Technology Leadership Law #2: Technology needs to be tied to business goals and results

Guest post by: The Osborne Group

Article Overview: Law of Information Technology

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Christy’s Laws of Information Technology Leadership Law #2: Technology needs to be tied to business goals and results

There are good ways and bad ways to make decisions around technological change.

Bad technology decisions get made when they are tied to somebody’s pet project, or as a kneejerk reaction to some business or technology failure, or when an IT executive can’t articulate the business value of an investment, to name a few.

So here’s a thought – let’s align IT business plans with organization business plans. So every project that the IT team wants to do is examined and success defined in the context of which tactics and strategies it enables.

What happens when we do this?

  1. Clear business sponsorship for IT projects. If the operations manager understands that to achieve his goals (and get his bonus) he needs a technology solution implemented, he will fight for it and support it.
  2. Clear business direction for the IT team. The solution has a clearly defined pressing set of outcomes needed, the team knows why this is important, and can make day-to-day decisions with an appropriate context.
  3. Clear implications when business goals and priorities change. Cost cutting exercises show direct implications for the business (if I stop work on this project, we won’t be able to deliver this business goal).
  4. Clear communications about projects and activities in language that all business leaders can understand.
  5. Clear evidence of contribution of the IT team to the overall organization results – so the CIO gets her bonus, and team members are appropriately rewarded for their contributions.
Christy DeMont

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Article Tags: business growth, information technology, IT, leadership, operations manager

About the Author: The Osborne Group
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The Osborne Group has been helping organizations succeed since 1993. Based in Toronto, Ontario, The Osborne Group provides a wide range of professional interim management, project management, and coaching and consulting services to small and medium enterprises, not-for profit organizations, and the public sector.

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