Meeting People Where They Are
management can be described as bringing a lot of people from different
starting points to a single destination. So often companies and
not-for-profit agencies use a one-size fits all approach to
communicating change or transformation to employees and stakeholders.
Of course, everybody is not starting in the same place, either in
terms of capacity to adapt or in understanding the goals. Realizing
that we have to meet people where they are (and hear where they are),
rather than where we would like them to be can be a real epiphany in
change initiatives. We’re leading real people and not their job
descriptions. A sensitively managed change project will reach out to
people through multiple channels, multiple times. Most importantly,
though, successful change initiatives are based on effective and active
listening to people.