The conduct of the survey should be considered a promissory note to your staff: they've delivered candid feedback - it's your turn now to deliver the data, and a plan for improvement.
Here's a few ideas to get you thinking about a PI strategy to affect improvements in engagement:
The 'Jump-off-the-Page' Data
- What did it tell you?
- Correlation between engagement level and tenure?
- How did the “Would you recommend?” dimensions perform?
- What type of communication disconnects were highlighted?
Reading Between the Lines: Can you tell if Managers and Supervisors are:
- Providing feedback?
- Establishing meaningful goals?
- Coaching for performance improvement?
- Providing aligned corporate messaging?
- Able to handle ‘courageous conversations’?
- Conducting performance reviews on time?
- Are Recognition, Rewards programs perceived as aligned? meaningful? timely? sincere?
- Are employees satisfied that their skills and talents are being used and developed?
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After Your Engagement Survey: 24 Considerations to Turn Insight Into Action
| Guest post by: James Simone |
Article Overview: Conducting an engagement survey is a good start. The value in the exercise though, comes in the action and dialog that follows the survey. The conduct of the survey should be considered a promissory note to your staff: they've delivered candid feedback - it's your turn now to deliver the data, and a plan for improvement.
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Free Download - FDR and Employee Engagement By James Simone |
After Your Engagement Survey: 24 Considerations to Turn Insight Into Action
Follow-up
- What was the business objective of conducting the Survey in the first place?
- Results shared with staff?
- Who will facilitate the presentation of data?
- What results will be shared?
- What’s important to improve?
- What’s critical to business strategy to improve?
- What’s important to staff to improve?
- Can working groups be formed? Composition? Accountability?
Sustainability
- Deadlines for reporting of improvement recommendations?
- What's the commitment to action?
- Senior support
- Pulse-sampling-action planning
Related Articles- What was the business objective of conducting the Survey in the first place?
- Results shared with staff?
- Who will facilitate the presentation of data?
- What results will be shared?
- What’s important to improve?
- What’s critical to business strategy to improve?
- What’s important to staff to improve?
- Can working groups be formed? Composition? Accountability?
Sustainability
- Deadlines for reporting of improvement recommendations?
- What's the commitment to action?
- Senior support
- Pulse-sampling-action planning
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About the Author: James Simone RSS for James's articles - Visit James's website Click here to visit James's website   After Your Engagement Survey 24 Considerations to Turn Insight Into Action FDR and Employee Engagement Drucker Culture and Safety Zombies or Talking Heads Matching the Message to the Trainee Michael Scott Motivation and Just Listening |
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Evan's Engaged! Congrats!
- CONGRATS! on the Engagement!
Survey the Landlord
- Terry,
my suggestion is simple but powerful - Survey.
Survey Landlords and find out what is important to them.
By doing this it does two things:
1. You will find out trends/under-operated services that Landlords are currently unsatisfied with = your client will be able to fulfill
2. You are infact Marketing your clients services by doign this because when you are approaching your landlords it not a sales pitch and they have someone to clear their frustrations with. Then when you approach them after a month (when you've put your numbers together and identified services that are most important) you can remind them of the survey and share with them the results. At this point you can end with an offer to use your clients services to manage their property.
I use this method with my clients who are looking for new services to develop in thier markets. It's simple but powerful.
Survey Monkey
- Hi ltrahan - interesting concept - how have you found Survey Monkey? Is it a good service?
Re: Ways to Boost Productivity
- 1. Give Employees More Than a Paycheck
2. Provide Better eSupport Channels to Promote Self-Service
3. Complete your most dreaded tasks first thing in the morning.
4. Outsource as much as possible
5. . Turn off the TV.
Survey Monkey
- I found Survey Monkey to be a good service as well, it was useful and got the job done. Like Itrahan was saying though, the basic "free" services are a bit limiting though.
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