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Convening a focus group for a niche product



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Convening a focus group for a niche product - By Joe Gagliano

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Companies that organize focus panels need broad outlines about the required participants, including demographics and other relevant criteria. The procedure for identifying and inviting the panel is then fairly routine. They might access commercial databases, people in your own mailing list, or a combination of both. The moderator also needs to be briefed, so that a meaningful set of goals can be agreed upon and a general conduct of the panel can be plotted. This planning works very well with products or services that have a substantial audience, but it can be less than straightforward with niche products or services, new technologies, OEM products. It also raises the question about the efficacy of focus panel when it comes to esoteric fields, such as encryption semiconductors or new computer operating systems. Why use a focus panel?

The use of a focus panel for niche products can be useful in a variety of ways:

1. To explore potential new uses for the same or similar product or service.

2. To explore the potential for enhancements to existing products.

3. To explore price sensitivity.

4. To compare standing with competitive products.

5. To test promotional avenues and approaches.

6. To explore the potential of new products for new markets (niche markets can become saturated and preclude continued growth).

There may well be any number of other reasons, but in any event the focus panel can be an enlightening process. It is not uncommon for a focus panel to deliver at least one eye-opener for the niche marketer, especially at the first such event.

Where to get the participants.

For the niche marketer, finding the appropriate participants may be the most challenging aspect of convening a focus panel.

1. Create a profile of the ideal participant.

2. Make sure you know what you hope to achieve, or at least that you have an outline of the panel proceedings.

3. The company organizing the event will make suggestions based on their own sources and available commercial databases, but with niche markets they will be depending on you to come up with alternatives or additions.

4. Refer to your own database, but don't hesitate to look for new sources by consulting your sales force, friends, customers, suppliers. Remember that in a focus panel discussion the product or service of the sponsoring company should remain anonymous. The actual invitations will be issued by the organization conducting the panel discussion, but in your search for potential participants you should not telegraph what you are doing.

5. A focus panel will be more meaningful if participants can be chosen from a large enough pool, so don't be tempted to stop looking when you think you have reached the required number of participants (of course, some will decline to participate, but not very often - participating can be fun, being invited is flattering, and the small honorarium is an added incentive).

Don't think that a focus group is the reserve of consumer companies. Having organized a number of panels for high-tech companies, I can attest to their value. In one case, a Unix support company discovered that there was virtually no price sensitivity (think about that!), and in another instance a product that was defined by its speed of operation against the competition was redefined with other attributes. A focus panel can be an ideal complement to the more common marketing forecasts based on numbers.


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Convening a focus group for a niche product - By Joe Gagliano

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About the Author: Joe Gagliano

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Joe Gagliano began his career as a communicator with advertising and public relations activities for consumer accounts such as Hotpoint, Concord Electronics, Dodge Dealers Group, and Southern California S & L. In the late sixties he moved to the U.K., where he assumed the position of Advertising & PR Manager, Europe, with UCC subsidiary Computer Instrumentation Ltd. He later joined Memorex Corporation in London, where he had full promotional responsibility for Western Europe and the USSR. After leaving Memorex Joe moved to Interdata, and eventually he formed an advertising and PR agency partnership in London, England, with a clientele that consisted mainly of U.S. high technology companies operating in Europe. After returning to the United States, Joe instituted a PR division at the Sunnyvale, California, advertising agency Imahara & Keep, holding the title of vice president. In 1986, he formed Gagliano Public Relations to serve clients in business-to-business and service industries. After a brief spell as publisher of a lifestyles magazine in Silicon Valley, he returned to high-tech PR and advertising with encryption chip manufacturer Hifn. He currently operates webpr.com.
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