7 Newsletter Writing Secrets That Will Retain More Clients for Life
7 Newsletter Writing Secrets That Will Retain More Clients for Life
- The average American business loses 50% of its customer base every 5 years.
- An existing customer spends an average of 67% more than new customers.
- It costs 7 to 9 times more to acquire a new customer than it does to retain an old one.
Mailing a monthly newsletter can eliminate all of these problems -- if you do it correctly.
A successful newsletter doesn't just 'happen'. It's composed of very specific elements. Without them, you might as well be sending your clients a comic book.
7 Elements Your Newsletter Must Have If You Want to Retain More Clients
1. Content that IS NOT all about you. Many businesses feel compelled to tell everyone how wonderful they are. Forget it. People don't like braggers. Instead, feature content that is interesting and useful. When you've engaged your reader with articles they actually want to read, you'll have earned their trust and respect. This will lead to more sales.
2. Exciting, new and original content. Your readers should look forward to your newsletters each month. If your articles are boring, people will stop reading -- and you won't get any of the benefits that sending a regular newsletter can bring.
3. Sense of professionalism. Your newsletter is an extension of your businesses. You pride yourself on providing personal, professional service or selling quality products. Your newsletters must match your reputation. Make sure there are no spelling mistakes. Write appealing articles. Have an attractive layout design. Print your newsletter on high-quality paper. If it looks like it was published by your 7th grader, you've wasted your time and money.
4. Personal touch. Continue the initial connection you made with your client by revealing a little about yourself in your newsletter. A personal touch will get your newsletter remembered and enhance your image as an expert. Some people choose to reveal something about their personal lives (maybe they play golf or went on a vacation) or share tidbits about their families.
5. Offers and calls to action. You should give people a reason to act NOW. If they wait, they'll probably do nothing. So make a special offer available only for your clients. And place a deadline on it, for example, for one month only. Changing your offer each month will also help you track the effectiveness of your newsletter -- you'll easily see who buys and who buys consistently.
6. Consistency. Many businesses try to save money and send their newsletters quarterly or even semiannually. Don't bother, if that's you. You're wasting your time and money. Sending your newsletter out every month just like your clients favorite magazines will help make your newsletter part of your client's daily lives.
7. Print it. Yeah, yeah, yeah… printed newsletters are more expensive. But think about this: How many companies are willing to do this? Your clients aren't stupid. They understand the value of receiving a great newsletter every month. Plus, printed newsletters are more effective than email newsletters because:
- They don't get caught in spam filters
- Everyone is sick of being bombarded by content online.
- Printed newsletters have a physical presence in someone's home. This means they are likely to be kept, acted upon in the future and will probably get passed on to others because they are viewed as literature.
So put an end to your dwindling client base. Save tons of dollars by marketing to proven buyers. Capture and keep customers that would love to spend their money with you forever.
Just send your clients a proven marketing tool: A well-written monthly client newsletter.
7 Newsletter Writing Secrets That Will Retain More Clients for Life - To learn more about this author, visit David Gruttadaurio's Website.
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According to the Harvard Business Review, 91% of small businesses do absolutely nothing to retain their existing clients. That means only 9% of small business owners 'get' these facts:
- The average American business loses 50% of its customer base every 5 years.
- An existing customer spends an average of 67% more than new customers.
- It costs 7 to 9 times more to acquire a new customer than it does to retain an old one.
Mailing a monthly newsletter can eliminate all of these problems -- if you do it correctly.
A successful newsletter doesn't just 'happen'. It's composed of very specific elements. Without them, you might as well be sending your clients a comic book.
7 Elements Your Newsletter Must Have If You Want to Retain More Clients
1. Content that IS NOT all about you. Many businesses feel compelled to tell everyone how wonderful they are. Forget it. People don't like braggers. Instead, feature content that is interesting and useful. When you've engaged your reader with articles they actually want to read, you'll have earned their trust and respect. This will lead to more sales.
2. Exciting, new and original content. Your readers should look forward to your newsletters each month. If your articles are boring, people will stop reading -- and you won't get any of the benefits that sending a regular newsletter can bring.
3. Sense of professionalism. Your newsletter is an extension of your businesses. You pride yourself on providing personal, professional service or selling quality products. Your newsletters must match your reputation. Make sure there are no spelling mistakes. Write appealing articles. Have an attractive layout design. Print your newsletter on high-quality paper. If it looks like it was published by your 7th grader, you've wasted your time and money.
4. Personal touch. Continue the initial connection you made with your client by revealing a little about yourself in your newsletter. A personal touch will get your newsletter remembered and enhance your image as an expert. Some people choose to reveal something about their personal lives (maybe they play golf or went on a vacation) or share tidbits about their families.
5. Offers and calls to action. You should give people a reason to act NOW. If they wait, they'll probably do nothing. So make a special offer available only for your clients. And place a deadline on it, for example, for one month only. Changing your offer each month will also help you track the effectiveness of your newsletter -- you'll easily see who buys and who buys consistently.
6. Consistency. Many businesses try to save money and send their newsletters quarterly or even semiannually. Don't bother, if that's you. You're wasting your time and money. Sending your newsletter out every month just like your clients favorite magazines will help make your newsletter part of your client's daily lives.
7. Print it. Yeah, yeah, yeah… printed newsletters are more expensive. But think about this: How many companies are willing to do this? Your clients aren't stupid. They understand the value of receiving a great newsletter every month. Plus, printed newsletters are more effective than email newsletters because:
- They don't get caught in spam filters
- Everyone is sick of being bombarded by content online.
- Printed newsletters have a physical presence in someone's home. This means they are likely to be kept, acted upon in the future and will probably get passed on to others because they are viewed as literature.
So put an end to your dwindling client base. Save tons of dollars by marketing to proven buyers. Capture and keep customers that would love to spend their money with you forever.
Just send your clients a proven marketing tool: A well-written monthly client newsletter.
7 Newsletter Writing Secrets That Will Retain More Clients for Life - To learn more about this author, visit David Gruttadaurio's Website.
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Dianne CramptonDianne Crampton is an executive leadership coach, team culture consultant, author and president of TIGERS Success Series, Inc. Dianne has been helping CEO's and Executives connect their employees to their core values and goals for over 20 years using the trademarked TIGERS team culture process, which stands for trust, interdependence, genuineness, empathy, risk and success. To download a free white paper on behaviors that build strong teams and behaviors that will predictably tear them down go here. Dianne's contribution to the 2010 Pfeiffer Consulting Journal (an imprint of John Wiley and Sons Publishers) entitled TIGERS Hearted Teams is available in November 2009. Her new book TIGERS Among Us: 5 Winning Business Team Cultures And Why, Three Creeks Publishing will release in March 2010. To receive publishing discounts, subscribe to the free TigerTracks Newsletter here. - Visit Dianne Crampton's Website |
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George LudwigGeorge Ludwig is a recognized authority on sales strategy and peak performance psychology. An international speaker, trainer, and corporate consultant, he helps clients like Johnson & Johnson, Abbott Laboratories, Northwestern Mutual, CIGNA, and numerous others improve sales force effectiveness and performance. Though it's George's strategies and processes that help corporations increase productivity and performance, it's his tremendous energy and dynamism that spark the transformation. Again and again, clients remark on his amazing ability to unleash human capacity and inspire men and women to break out of their comfort zones. The result is a whole new type of salesperson. His customized presentations teach achievers to make stunning advances in their lives. From helping salespeople realize cherished dreams to helping corporations exponentially accelerate revenue streams, George Ludwig leaves audiences and individuals empowered, emboldened, and clamoring for more. George is the best-selling author of Power Selling: Seven Strategies for Cracking the Sales Code and Wise Moves: 60 Quick Tips to Improve Your Position in Life & Business. - Visit George Ludwig's Website |
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Cheryl MatthynssensCheryl is a life skills coach, licensed Chemical Dependency Counselor and a 20 year entrepreneur. Cheryl's dedication to achieving a life of balance led to her expanding her teaching from the simple managing of life's daily challenges to adding financial well being as well. A direct marketer with DrinkACT, she is gaining ground in the online community with her concepts of making sure business owners, entreprenuers and employees have well rounded life styles. She opened up a small affiliate site - The Balance Guide- to help others find resources for mental and emotional well being. Visit Cheryl's blog to see more of the diversity beyond business she has began offering online at www.thebalanceguide.blogspot.com - Visit Cheryl Matthynssens's Website |
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Anne BarrAnne Barr has over 26 years experience in sales and marketing, six years as a franchisee. She has assisted over 367 business owners and purchasers to achieve their goals in career change, transition and exit strategy. She holds the designation of Certified Franchise Executive from the International Franchise Association, Certified Business Intermediary from the International Business Brokers Association and Board Certified Broker from the Texas Association of Business Brokers. Anne is active in professional organizations, networking groups and volunteers for non-profit entities. As owner/operator of four successful businesses, Anne has proven people skills and enjoys helping clients find the right "fit" in business ownership. Visit www.FranchiseOpportunitySpecialist.com for more information about me and my company. - Visit Anne Barr's Website |
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Kim CastleWith nearly two decades in the advertising and design business, with clients like Domino's Pizza, General Motors, Direct TV, Pedigree, Wolfgang Puck, Higher Octave Music, Hollywood Celebrity Products, Disney, and Paramount, as well as thousands of entrepreneurs around the world define, structure, communicate, and position their business for greater profits, BrandU(R) co-creators Kim Castle and W. Vito Montone discovered that entrepreneurs could experience the same power that big brands command for a fraction of the cost with the world's only process-based results-drive Integral approach to business creation. BrandU(R) is helping entrepreneurs grow with the power of extreme clarity from idea...to brand...to market(TM) and helping one million entrepreneurs become successful and whole so that they can make a difference in the world. Are you one of them? If you want to experience clarity all the way to the bank(TM), get started now at http://www.brandu.com. - Visit Kim Castle's Website |
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Dave KurlanDave Kurlan is the founder and CEO of Objective Management Group, Inc., the industry leader in sales assessments and sales force evaluations, and the CEO of David Kurlan & Associates, Inc., a consulting firm specializing in sales force development. Dave has been a top rated speaker at Inc. Magazine's Conference on Growing the Company, the Sales & Marketing Management Conference and the Gazelles Sales & Marketing Summit. He has been featured on radio and TV, including World Business Review with General Norman Schwarzkopf, in Inc. Magazine, Selling Power Magazine, Sales & Marketing Management Magazine and Incentive Magazine. He is the author of Mindless Selling and Baseline Selling – How to Become a Sales Superstar by Using What You Already Know about the Game of Baseball. He created and wrote STAR, a proprietary recruiting process for hiring great salespeople, and he writes Understanding the Sales Force, a popular business Blog and is a contributing author to The Death of 20th Century Selling and 101 Great Ways to Improve Your Life, Volume 2. - Visit Dave Kurlan's Website |
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John PowerJohn Power, founder of Biltmore Franchise Consulting, has extensive experience developing and marketing franchises and business opportunities. He has been in and around franchising for over twenty years. From 1980 through 1990 he conceptualized, organized, and developed the American Video Association. He grew AVA to 2,000 national members, before selling the company it 1990. It was later merged into another home video marketing company. From 2000 to 2005 he worked as a contract marketing and human resources consultant to several local and national companies. In 2005 Mr. Power began working as a franchise development consultant on a full-time basis. Since that time he has helped more than three dozen companies initiate and develop their franchising program. He notes that there are many companies interested in developing a franchise program, and who need his specialized assistance. Mr. Power is a “hands-on” franchise consultant. He said, “I am the ‘nuts and bolts’ person who tends to the details for my clients.” Mr. Power holds a B.S. degree with a major in Marketing. See: www.biltmorefranchise.com You may contact Mr. Power at: jpower@biltmorefranchise.co - Visit John Power's Website |
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John BrennanJohn Brennan Ed.D. Dr. Brennan is President of Interpersonal Development, LLC, a training and development firm. Interpersonal Development has provided sales training and coaching to more than 3,000 sales reps from over 100 companies. A native of Australia, Dr. Brennan received his doctorate from the University of Rochester. His dissertation researched the effectiveness of Behavioral Modeling Technology in training people in interpersonal skills. While he has spent most of his career designing or delivering training, he was also a Vice-President of Sales of a training and development franchise with operations in 25 markets. Dr. Brennan has designed and delivered sales training in North America, Asia, Europe, Australia and the Middle East. He has been a guest speaker at numerous national and regional professional conferences. When Microsoft wanted Best Practices articles on sales for their web site, they called Dr. Brennan. The results are at http://office.microsoft.com/en-us/FX011387391033.aspx His firm’s clients have included Volvo, The Prudential, Merrill Lynch, Eastman Kodak, Gannett, Equifax Europe, the Economist Group and countless small businesses. - Visit John Brennan's Website |
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