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The Entrepreneur's Itch

The Entrepreneur's Itch

Bill Wollheim is a sort of plumber for the information age. He fixes problems that are less dramatic than a burst pipe but equally catastrophic: computers that have died or gone berserk.

Bill operates a one-man business out of his apartment on Roosevelt Island, in the middle of New York~{!/~}s East River. He has been doing what he does for 18 years. He now has a client list of nearly 300 small businesses and individuals who can feel secure that if things go awry, Bill himself will be right over. In other words, he~{!/~}s a entrepreneur who makes a good living from serving others much like himself. ~{!0~}I~{!/~}m the person they feel is responsible for their computer system,~{!1~} he says.

Bill feels that he has been assuaging, or causing, technological anxiety all his life. One of his earliest memories was setting up an AM radio, an FM radio and the television for an early experiment in stereo broadcasting, and sending his Aunt Ida into a panic. She was afraid that by turning on so many things at once, he would burn the house down.

Bill~{!/~}s education is in English literature. His business grew from a hobby, and a conviction that he didn~{!/~}t want to let technology pass him by. He bought his first computer in 1982. Since then, the personal computer has grown from a cultists~{!/~} toy to a necessity of life. Bill has opted not to grow with it; he has chosen to remain a one-person business. ~{!0~}I want to build a business, but not an empire,~{!1~} he says. ~{!0~}If I build the business too big, all I~{!/~}ll be is a manager.~{!1~}

It turns out that even Bill envies the plumber and the dentist, because the people whose problems they treat rarely try to second guess them. ~{!0~}People feel that they ought to know about computers,~{!1~} he says, and he believes that although most of his customers like him, they feel it~{!/~}s a failure to have to call him. They stand over him and watch closely, in the hope that they~{!/~}ll learn enough not to have to call him again.

Bill~{!/~}s problem is that computers are so complex that he often has to go down several blind alleys before he finds a way to solve the problem. ~{!0~}If you~{!/~}re lucky, the clients think you~{!/~}re a genius, and if you~{!/~}re unlucky, they think you~{!/~}re a moron.~{!1~} Bill says he tends to be a rather shy person. The feeling that he is always on stage is, he says, very stressful. He can~{!/~}t help feeling nervous when his work is watched so closely, but he is, at least, used to it. ~{!0~}So many things are out of control, and the client wants me to be in control,~{!1~} he says.

Besides, whatever stress he feels now is insignificant compared with the way he felt when he worked for others. ~{!0~}I spent years in therapy trying to figure out why I was not happy working for people,~{!1~} he says. ~{!0~}I finally quit seeing a therapist and started building my business. Now, I have the luxury of feeling fulfilled.~{!1~}





The Entrepreneurs Itch - To learn more about this author, visit James Chan's Website.

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Kim Castle
With nearly two decades in the advertising and design business, with clients like Domino's Pizza, General Motors, Direct TV, Pedigree, Wolfgang Puck, Higher Octave Music, Hollywood Celebrity Products, Disney, and Paramount, as well as thousands of entrepreneurs around the world define, structure, communicate, and position their business for greater profits, BrandU(R) co-creators Kim Castle and W. Vito Montone discovered that entrepreneurs could experience the same power that big brands command for a fraction of the cost with the world's only process-based results-drive Integral approach to business creation. BrandU(R) is helping entrepreneurs grow with the power of extreme clarity from idea...to brand...to market(TM) and helping one million entrepreneurs become successful and whole so that they can make a difference in the world. Are you one of them? If you want to experience clarity all the way to the bank(TM), get started now at http://www.brandu.com. - Visit Kim Castle's Website


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James Chan
(Visit James's Website) James Chan, Ph.D., is president of Asia Marketing and Management (AMM), a Philadelphia-based consultancy specialized in advising U.S. firms on exporting American-made products and services to China and forging business relationships there. Since he founded his practice in 1983, James Chan has advised more than 100 U.S. companies in expanding their businesses in Asia. To view his background online, go to AsiaMarketingManagement. com. He is author of the book, Spare Room Tycoon at SpareRoomTycoon.com. Dr. Chan is the expert interviewed by three financial managers in the 60-minute DVD titled "Secrets of Business Success in China." The 60-minute DVD is a teaching tool for business schools and international executives. It is available on Amazon.com here.

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James Chan Video - James Chan, Ph.D., created the phrase "The China Formula" to help Americans understand China in one word. Dr. Chan is President of the Philadelphia-based, independent consultancy, Asia Marketing and Management (AMM). AMM specializes in advising U.S. manufacturers, trade associations, and information companies in building business relationships in China and in exporting American-made products and services in China and Asia. To view AMM's detailed profile online, go to: www.AsiaMarketingManagement.com.
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