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A rise in Customer Service?

Written by: Tom Gosche

Article Overview: One great thing that I noticed in this Economy is the level of customer service has increased. My wife Mary actually noticed.

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A rise in Customer Service?

A rise in Customer Service?

One great thing that I noticed in this Economy is the level of customer service has increased. My wife Mary actually noticed.

This week, I had a problem with my car. When I started it all the lights on the dashboard went crazy. And then it said "Check Transmission." As I was trying to drive away the transmission did not click into second gear. Off to the dealer (I still have a warranty). Turns out, a squirrel made a nest under my hood... with my wires!

So, I had to deal with the car manufacturer and my insurance company and thought it was going to be a nightmare. Turns out, everyone was wonderful to deal with! The customer service people were actually caring, and worked toward a resolution. I think they might be afraid I would leave them and take my business elsewhere.

It is up to us to keep doing business. Small business is what will help pull us out of this. Now, I am not an economist, but doesn't that make sense. After 9-11, everyone banded together to get through. We are doing the same now. In organizations like BNI we are still passing referrals and doing business with each other.

Are we learning from this situation we are in? Can we carry this over when we pull out of it? Let's go for it!

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Home > Marketing > Tom Gosche > A rise in Customer Service
Article Tags: bni, car manufacturer, customer service, dashboard, doing business, economist, economy, insurance, insurance company, nightmare, referrals, second gear, small business, squirrel, warranty, wife mary

About the Author: Tom Gosche
RSS for Tom's articles - Visit Tom's website

You are the Expert! Develop your Marketing and Branding Strategy and increase your SALES in any economy! The Business Strategist helps expert professionals who sell themselves and their expertise, develop a cost effective Marketing and Branding Strategy which grows their business. Develop one consistent Marketing and Branding message for your successful strategy. His BRAND System™ offers a method of creating and implementing an effective Marketing and Branding Strategy which grows businesses. 1998 through the present- Director of BNI Marketing. Tom trains over 1,800 professionals on the art of word-of-mouth marketing. 2002- Tom created The B.R.A.N.D. System™ a method of teaching business professionals to “B.R.A.N.D. yourself before others brand you.” 2007- Contributing author of Masters of Sales, New York Times best-selling book. A native of the Chicagoland area, Tom lives in Schaumburg, Illinois. As a dad, Tom helps coach youth sports. He enjoys hiking, biking and camping with his wife Mary and their 3 sons, Tommy, Eddy and Sammy.

Click here to visit Tom's website Dashed Line

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