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One man’s solution to a tough selling problem - history repeats itself in surprising places
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| Guest post by: Drayton Bird |
Article Overview: How a chance meeting in India reminded the author of the birth of the advertising agency business - with a moral to be drawn.
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Free Download - A Chinese puzzle: the battle between sales and marketing By Drayton Bird |
One man’s solution to a tough selling problem - history repeats itself in surprising places
“What goes around
comes around” is something my former wife used to say to me in moments of
philosophical reflection or veiled threat.
This brings me to the
name of Arun d’Souza, a man I met about 8 years ago when I was doing some
speeches and a brief TV appearance in India.
I met Arun when he
drove me from Mumbai airport to the Taj Hotel, which can take up to two
hours. We passed the time with
chit-chat; and I asked him about his career. He had started selling credit
cards face to face and then moved on to selling space in newspapers.
“That’s a tough job,”
I said. “I was a complete flop at it. How did you do?”
His answer intrigued
me. He had succeeded by employing a stratagem which is at least 150 years old –
maybe older.
He used to go to
prospects and say he would create an advertisement for them himself and run it
in the paper free. They would only have
to pay if it worked.
“This is really amazing,”
I said. Many people don’t know this, but that is how the first advertising
agents started in the days of Queen Victoria. They were space salesmen, and they realised
they would do much better if their clients’ advertisements worked. So they used
to offer to create the advertising for them.
This worked so well
that eventually they stopped working for the publications and started working
for the clients, collecting the traditional 15% paid by the media as
commission.
Arun said he knew
little about direct marketing so I asked him on what basis he talked about
results to his clients. “Oh”, he said, “I mean how many responses they
get”. That amused me enormously. I said “Arun, you actually know an awful lot
about direct marketing already. Because that is precisely what it’s about:
responses”.
So Arun, struggling to
survive in a big cruel city – a damned sight crueller than New
York or London,
I can assure you – had discovered the harsh realities and succeeded by
exploiting them, all on his own.
I wonder how many of
us would be able to do that? I know when I sold space so badly early on in my
career, I didn’t have the guts or the talent to do what he did. And how many
agencies today bet their income on responses? Don’t ask.
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About the Author: Drayton Bird RSS for Drayton's articles - Visit Drayton's website The Chartered Institute of Marketing named Drayton Bird one of the 50 individuals who have shaped todays marketing. The late David Ogilvy said he knows more about direct marketing than anyone in the world. His book about it is pure gold. His speeches are not only informative, but hilariously funny. Sir Martin Sorrell of WPP said the world was full of people lucky enough to be taught by him. His Commonsense Direct and Interactive Marketing now in its fifth edition and out in 14 languages, is a world-wide best-selling work on the subject. He has worked in 43 countries for many of the worlds leading brands, major advertising agency groups, business schools, universities and management consultants including American Express, British Airways, Columbia Business School, Everest Home Improvements, Mercedes, Volkswagen, Microsoft, Nestle, The London Business School, McKinsey, IBM, Visa and many others. He now runs Drayton Bird Associates, who work with many firms on direct marketing and other marketing matters. He still writes copy and deals with clients personally. Drayton is also Chairman of experiential firm, The Brandscape Group, and Founder of EADIM - The European Academy of Direct and Interactive Marketing Click here to visit Drayton's website WHY IS UPSIDEDOWN MARKETING SO POPULAR AND IS IT KILLING YOUR BUSINESS HOW BAD MARKETING KILLED A GOOD MAN Recession survival strategy Force your marketing to make money by measuring Why do advertisers spend so much money talking to people who have very little to spend Because they like talking to themselves often defined as the first sign of madness One mans solution to a tough selling problem history repeats itself in surprising places |
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