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Convenient Commitments
Written by: Rebel BrownArticle Overview: Remember when our word was our bond, and a handshake sealed a deal?
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Free Download - Do You Think Like Your Customer? By Rebel Brown |
Convenient Commitments
Remember when our word was our bond, and a handshake sealed a deal?
We made a commitment, kept it and expected others to do the same. Even when it was inconvenient, we kept our commitments, in business and in our personal lives. So much has changed.
I have a knack for committing to verbal agreements with people who later only remember what was in their best interest. It happened to me again this last week with my ski lease. At the beginning of the season, I couldn't get the owner to write a full contract - she told me she was too busy and she trusted me. I bit on that hook and went for the ski lease with no written agreement - assuming, as she'd told me, we'd follow our verbal agreement.
Now, she's forgotten most of what we said. Her demands are all about what makes the deal convenient - and even more profitable for her - with no consideration of our previous discussion. She's even accused me of making up the conversations I documented via email. So much for that verbal agreement.
I'm disappointed. When push came to shove - she's changing the discussion to what's convenient for her, regardless of a previous commitment which I have honored.
What's up with our world?
One week I'm seeing the tide of Go Givers rise with the release of Go Givers Sell More - and the next week I'm wondering if Go Givers are in a vast minority.
Has commitment come to mean when its convenient? If that's the case, we're in deeper trouble. If everything has to be in writing, approved by the legal beagles, all the I's dotted and T's crossed - just to protect ourselves - we're in big trouble.
We can never create a written agreement as powerful as our commitment to keep our word. If we must put everything in writing - the energy and expense (not to mention the legal hassles) overwhelm the opportunity to partner. Who wants to work with another company, buy a service or even rent a room if the legal fees out weigh the upside opportunity.
Do you experience convenient commitments?
I'd really appreciate your thoughts. Are people keeping their agreements less often - or am I just running into the folks with the issues?
Article Tags: business gravity, Commitment, contracts, defy gravity, transformation
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About the Author: Rebel Brown RSS for Rebel's articles - Visit Rebel's website For over twenty years, Rebel Brown has positioned and repositioned technology companies for high-velocity growth. She’s recognized for her expertise in business and market strategy, corporate and product positioning and go-to-market launches. Rebel’s best selling market strategy book, Defy Gravity, is a guide to creating Powerful Market Positions in today’s new economy. Rebel has been featured in media including Forbes, Entrepreneur, Inc, Business Insider, Startup Nation, ChangeThis.com, First Business TV, Exceptional People and more. Visit www.RebelBrown.com for Rebel's thought-provoking and informative videos and articles. Click here to visit Rebel's website Just Say No Who Says we Have to Choose What Does Your Gut Say Adding a Dash of Critical Thinking to the Social Media Stew The Thin Line Between Persuasion and Manipulation |
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