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Why Social Media is Just Like Sex.
Written by: Jamie TurnerArticle Overview: Let me start with an apology. For those who don't know me, you might be put-off by the title of this article, "Why Social Media is Just Like Sex." But if you do know me, you might be a little more comfortable with the title. After all, there really are some parallels between the two. So check out the article and find out for yourself why social media actually IS like sex.
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Why Social Media is Just Like Sex.
Let me start with
an apology.
For those of you
who don't know me, you might be a little put-off by the title of this article,
"Why Social Media is Just Like Sex."
For those of you
who do know me, you might be a little
more comfortable with the title. After all, we already have a relationship with
each other, either through my Twitter account, my LInkedIn profile, my Facebook page or through the web magazine I run called the 60 Second Marketer.
And that's
exactly my point -- that because some of you have an existing relationship with
me through social media, you're probably not put-off by the title. Those of you
who don't know me might be scratching your head, wondering what social media
and sex have to do with each other.
But we're getting
ahead of ourselves. Let's rewind a little bit.
When I first
started writing this article, the headline was "Why Social Media is Just
Like Dating," but that didn't have the hook I was looking for. The next
best headline was "Why Social Media is Just Like Marriage," but that
lacked a little sizzle. So I landed on "Why Social Media is Just Like
Sex," which had everything I was looking for.
Okay, so how is social media just
like sex?
Well, like all
good things, social media (and sex) start out with a conversation. Typically,
the conversation is designed to gently introduce two entities to each other.
Nobody meets
someone at a party and introduces themselves by saying, "Would you like to
have sex with me?" (Well, nobody over the age of 18 does that, anyway.)
In similar
fashion, no company should jump right into the sack with their customer
prospects. They should start with a conversation and that conversation should be about the prospect, not about the company.
In other words,
if you'd like to sell something to someone, whether it be a widget or a roll in
the hay, your starting point is to talk about them, not about you.
That's what makes social media such
a perfect marketing tool. Because social media is all about the conversation
and the dialogue.
Once a dialogue
is started, you're on your way to closing the deal. But your goal is not to
move too quickly. Your goal is to continue the dialogue by gently introducing
the idea of whatever it is you're selling.
This can come in
the form of a Tweet that provides interesting, helpful information to the
prospect. Or it can come in the form of a blog posting that, again, provides
helpful information.
But the idea is
still to keep the conversation low-key, simple and non-threatening. (See the
parallel?)
What happens
next? Now, your goal is to make them want more of you. In the dating world,
this would involve stepping away from the conversation, fixing yourself a drink
and, later, coming back to continue the conversation where you left off.
In the marketing
world, this involves allowing your customer prospect to take a step back from
your brand and subconsciously digest what they've learned about you. In order
to allow that to happen, you (as a brand) need to let the customer prospect
breathe a little. Allow them to ponder their purchase for a while. But don't,
under any circumstances, let them know what your intentions are. Let them come back to you.
Again, social
media is perfect for this.
After all, if you're doing social
media right, then you've opened up a number of different channels for your
customer prospects to re-introduce themselves to you. They might engage with you via
Facebook, or LinkedIn, or Twitter, or YouTube. They might even connect with you
via email, telephone or even your blog. But your intent is always the same --
gently introduce more and more information about yourself in a non-threatening,
casual way.
After you've done
this for a long time -- probably longer than you want -- you can start
introducing the idea of a longer-term relationship. Perhaps your customer
prospect would like to take advantage of a free, 30-day, no-obligation trial?
Or maybe they'd like to take your product out for a test drive? No matter what
the case, your goal as a marketing director, is to make sure your customer prospect
feels comfortable and feels as though they can exit the purchase cycle at any
time with no questions asked. (Again, more parallels.)
What happens next? That's where the
fun begins. If you're lucky,
the customer prospect will accept your offer for the free, 30-day,
no-obligation trial. If they feel as though they can take you home without
worrying about having to make a final purchase, you're in excellent shape.
After all, by now, you've built up a great deal of trust by having a series of
lengthy, non-threatening dialogues with your prospect over the course of time.
Ultimately,
you'll want to close the deal. If you've played your cards right, that should
happen easily and gracefully. In fact, you shouldn't have to do anything,
because by this time, the customer prospect will have taken a deep dive into
all of your social media channels and will have concluded that a relationship
with your brand will be a win/win proposition.
So there you have
it. Social media is just like sex. Why? Because social media is all about a
conversation, which is the starting point for most good things, be they a
relationship with a future customer or a future spouse.
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About the Author: Jamie Turner RSS for Jamie's articles - Visit Jamie's website Jamie Turner is the Chief Content Officer for the 60 Second Marketer and 60 Second Online University. He has helped companies like AT&T, CNN, Cartoon Network, Motorola and Coca-Cola Enterprises grow their sales and revenue through innovative marketing programs. He has been profiled in the #1 selling marketing textbook in the world and is a regular speaker on TV, radio and at trade shows around the country. Click here to visit Jamie's website Why Social Media is Just Like Sex The 10 Worst Mistakes on Twitter Which Social Media Tool will be the First to Become Irrelevant The Top 13 Social Media Tools for Marketers |
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