Implementing a Results Only Work Environment

Guest post by: Jesse Hopps
Become an Author

Free PDF Download
Opening a New Office Location - By Jesse Hopps

Implementing a Results Only Work Environment Recently, Best Buy's corporate office implemented a Results-Only Work Environment, following focus group sessions which revealed that employees most wanted TRUST from their leadership team. Best Buy has benefited so far from reduced voluntary staff turnover, a 35% increase in productivity, and immense improvements in employee satisfaction. Use our Employee Satisfaction Surveyto get started on this path.

What is a Results-Only Work Environment (ROWE)?

A Results-Only Work Environment is a modern approach to management that does not assume that physical time spent in the office equates to higher employee productivity. The goal of the program is to judge performance based on output, not on hours spent in the office or attending meetings.

What's Required for a Successful ROWE Program?

Self-motivated & Professional Staff - a ROWE for a contact center full of recent University graduates is not the optimal culture to implement this type of work environment. Professional Services organizations and corporate offices are ideally suited for a ROWE culture.
Web-Based Information Systems - as ROWE calls for more 'flex-time' and working remotely, access to information systems such as email, phones, CRM, ERP, or other back-office systems becomes critical. Be sure to discuss your remote access policies and procedures with I/T before making a decision.
Program Milestones & Metrics - as with any major program, gauges for success must be set-up and monitored through the entire implementation. Common Key Performance Indicators (KPIs) include: productivity, employee satisfaction, efficiency metrics, and voluntary employee turnover rates.

Action Plan:

Conduct an Employee Satisfaction Survey - use Demand Metric's Employee Satisfaction Survey to anonymously gather staff feedback.
Discuss with Senior Management - discuss the ROWE concept, together with employee satisfaction survey results, and voluntary turnover costs.
Get some Help - Best Buy has spun off a consulting firm, Culture Rx, which is using a proven methodology to help organizations transition to a ROWE.

Overview of ISO 14001 EMS Standard

Advantages of ISO 14001 and OHSAS 18001 Integrated Management System

The Simple Top Management Skill and Technique youve got to Have

Do you catch the waves in your life?

Seven Change Management Secrets to Creating a Winning Culture of Change

A Special Marketing Tool: Online Pay-Per-Click or PPC Ads

Reduce Employee Turnover Costs

Social Status And Resistance To Change

Internet Based Affiliate Marketing: Your Main Resources to Success

Building Training Goals into Employee Reviews

Balanced Scorecard: Measuring the Important Stuff

Tackling Barriers to change

How to Maximize Your Success by Mastering Your Environment

What are the 3 biggest challenges faced by supply chain/purchasing professionals today? (Survey Result 8)

Realizing the Impact of Your Behavior on Others

Significance of Responsive Design in Website

Benefits of Incentive Programs

Training without coaching is entertainment

2012 Olympic Games Makes Team or Individual Choice Important

Back to Basics

Home > Marketing > Jesse Hopps > Implementing a Results Only Work Environment > Google +

Free PDF Download
Opening a New Office Location - By Jesse Hopps

About the Author: Jesse Hopps

RSS for Jesse's articles - Visit Jesse's website
Jesse Hopps founded Demand Metric in October 2006 and is the active President & CEO, focusing on sales & product development. Prior to Demand Metric, Jesse worked as an independent consultant specializing in Internet Marketing and Business Continuity Planning. He began his career with the Info-Tech Research Group in London, Canada, where he helped contribute to their explosive growth. Jesse holds a business degree from the University of Western Ontario and lives in Panama City, Panama.
Click here to visit Jesse's website.

More from Jesse Hopps
CRM Systems Guide
Lead Generation Strategy Guide
Developing Stronger Leaders
Extranet Building Guide
Email Marketing Tips

Share this article. Fund someone's dream.

Share this post and you'll help support entrepreneurs in Africa through our partnership with Kiva. Over $50,000 raised and counting - Please keep sharing! Learn more.

Implementing a Results Only Work Environment

Related Articles

Related Forum Posts

Share this article. Fund someone's dream.


Name:
Email: