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Integrating Social Media into Website Strategy - Part II
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| Guest post by: Faith Seekings |
Article Overview: Should website strategy be driven by social media? In Integrating Social Media Part I, the answer was no. Read Part II to find out why the answer has changed.
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Integrating Social Media into Website Strategy - Part II
In the article ‘Integrating Social Media Part I’, I addressed the question: should website strategy be driven by social media?
At that time I wrote, no, it should be considered as part of an overall marketing plan. However, if you’ve done your research and found that your target audience is huge into it, then yes, it should be one of the stronger factors in web strategy. With the Rapport Marketing Map, we talk about the journey people take moving from one marketing tool to the next (ie: when they look at your business card then go to your website, do they see the same colours and logo?) and how to keep them moving along that path, towards your pre-sale action step. If you think about going from, say Twitter to your website, there may be opportunities to make that transition more meaningful.
Going from your Twitter page to your website? What happens next?
For instance, if the first place someone finds you is LinkedIn, they read your profile, like your style and click-through to your website. What’s the experience like? What opportunities are there to create a continuation and encourage them to travel further through your marketing map? Some people create special landing or squeeze pages, depending on where they come from that tie the two together. I saw one that said ‘welcome fellow Tweeters… here’s how I want to use Twitter… etc.’ One Twitter user sends a very friendly ‘thanks for the follow message’ to new followers that invites them to take a fun, interesting, no strings attached quiz, getting people to her website.
How your target audience uses social media may change the approach to content writing for your website, or the bells and whistles you add. People who are big into it appreciate brevity, a more casual and human approach to writing and expect lots of interaction, like blogs and polls, etc.
Remember, your website’s main function will always be a place prospects come to learn more about your company and it’s services, so I wouldn’t rush to turn it into it’s own social media platform. A common style I’ve seen is sites that look like the home page of LinkedIn or Facebook. Though fun that they let people post things on their home page (like a notice board), it was major overload and it took me way too long to find out what they did and who their customers were. Visitors should always be able to find out basic information about you there, which makes the site good for visitors who don’t use social media or didn’t find you that way.
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About the Author: Faith Seekings RSS for Faith's articles - Visit Faith's website Faith Seekings is the President and Creative Director of Rapport Communications & Design Inc in Toronto. Rapport helps boutique and mid-sized B2B companies identify what makes them unique then creates the brand and marketing tools they require to build rapport – and business – with the customers they want. We're an all-inclusive marketing, design and web firm; that means full service, from strategy, brand development, excellent design, to final production – printing or web development. Contact me any time with questions, or to book a Rapport Marketing Map session. Click here to visit Faith's website Incorporating Social Media into Traditional Marketing When is the Right Time to Rebrand Does Social Media Effect your Brand Value Integrating Social Media into Website Strategy Part II Web Design Development Why the Huge Range in Pricing |
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