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Separating Personal and Business in Social Media
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| Guest post by: Faith Seekings |
Article Overview: How do you keep business and personal separate in social media? A recent panel discussion on social media for SugarCRM observed that whether used for business or personal, as a salesperson or an employee, remember that it's there forever so be careful, professional and aware. A more advanced way to keep them separate is to go in with a plan and share it with all company participants. Give them the tools and guidance needed to be successful in this new arena.
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Separating Personal and Business in Social Media
In a recent panel discussion on social
media for SugarCRM, one of the questions that came up was 'how do you keep
business and personal separate?' The three panelists gave various answers, the
main theme being whether used for business or personal, as a salesperson or an
employee, remember that it's there
forever so be careful, professional and aware.
A more advanced way to keep them separate
is to go in with a plan and share it with all company participants. Give them
the tools and guidance needed to be successful in this new arena.
Use
it as a Marketing Tool
Using a social media platform should be
just like any other marketing tool. Before jumping in, figure out who your
target is, where to find them (Twitter, Facebook or LinkedIn?) and what they're
looking for from your company. Use this information to strategize on the best
way to communicate with them and using your marketing tools effectively.
Is social media used to raise awareness,
educate about your service or industry or stay in touch with existing
customers? What are they doing there? What's their pain?
Your
Brand and Social Media
Like any other marketing tool, social
media needs to be held up to your brand and be considered in relation to everything
else, like your website, brochures, etc. Chances are you've developed a look, a
voice, a style, and specific marketing objectives. Though social media is often
more of a personal approach, corporate brand should apply here too.
A
Social Media Marketing Plan...
should include:
1)Where to focus your efforts (Twitter?)
2)What you should do there (i.e. discussions on LinkedIn)
3)What you should talk about, your angle
4)How it fits in with other efforts
5)What are the objectives and guidelines for participants (i.e. no personal political comments)
This basic plan will make it much easier to keep business separate from personal.
Educating Your Team
You provide your people with brochures and help in preparing presentations, so you should give them the guidance they need to represent your company using social media. If you're asking your professionals to be active like blogging, they may not be aware of brand guidelines at all and need briefing. It doesn't hurt to do a little awareness education with other employees as well so they know what you're doing and a little guidance as to what you'd prefer they did or didn't do with their personal accounts. You can't control their personal accounts but it doesn't hurt to say 'because our message is ____, we'd prefer if you didn't mention ____.'
Article Tags: br 2, br 3, company participants, div, existing customers, facebook, font weight, linkedin, marketing objectives, marketing plan, marketing tool, marketing tools, media marketing, media platform, panel discussion, panelists, personal approach, salesperson, sugarcrm, target
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About the Author: Faith Seekings RSS for Faith's articles - Visit Faith's website Faith Seekings is the President and Creative Director of Rapport Communications & Design Inc in Toronto. Rapport helps boutique and mid-sized B2B companies identify what makes them unique then creates the brand and marketing tools they require to build rapport – and business – with the customers they want. We're an all-inclusive marketing, design and web firm; that means full service, from strategy, brand development, excellent design, to final production – printing or web development. Contact me any time with questions, or to book a Rapport Marketing Map session. Click here to visit Faith's website Dont Just Move Review Too How Tech Firms Miss Marketing Opportunities Integrating Social Media into Website Strategy Part I Integrating Social Media into Website Strategy Part II Creating a Toronto Tagline |
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