Resourcing B2B social media
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Free PDF Download Social media: Risk and regulation in the financial service industry - By Jo Stratmann |
As the use of social media grows within B2B businesses, there is increased demand for companies to hire in-house social media resource. In fact, the phrase "social media director" has even started to creep into the conversation, especially in the US. A search on indeed.com for "social media director" returns more than 7,100 results from companies, ranging from the American Institute of Certified Public Accountants to Fairmont & Hotels Resorts.
Unlike in the States, it's still early days here in UK for B2B businesses when it comes to resourcing social media in-house. However, developing and then implementing a well-researched social media strategy will show your customers that you mean business.
In order to stay viable, B2B companies need to start thinking about how to integrate social media into their workforce. For many B2B organisations, this will mean creating an entirely new position.
Here are 3 tips to get the ball rolling:
1. B2B managers need to find candidates who have spent adequate time in both sales and marketing positions and can present a clear understanding of how he or she will help to impact the bottom line using social channels. Being able to demonstrate ROI is of vital importance to any social media strategy and should be a key concern of any social media manager in a firm.
2. With apologies to ex-NFL head coach Herman Edwards, you have to play to "win the game." Companies will need to create a budget item for "social media resource" and offer competitive rates. Depending on the size of the company, the sector and, most importantly, the use of social media channels among the audience being targeted, companies may need to employ "tiers" of social media jobs/programmers akin to other disciplines.
3. Social media staff shouldn't sit in an isolated office - they must be integrated into the whole sales system. Akin to sales reps, your social media resource must be close to the customer and should develop a social media strategy depending on where the customer sits within the sales cycle.
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Free PDF Download Social media: Risk and regulation in the financial service industry - By Jo Stratmann |
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About the Author: Jo Stratmann RSS for Jo's articles - Visit Jo's website Jo Stratmann is the Marketing Manager at social media agency FreshNetworks. FreshNetworks is a social media agency that helps organisations engage with their customers using social media and online communities. FreshNetworks services include social media strategy, social media monitoring, social media software and online reputation management. If you'd like to find out more about social media you may like to read FreshNetworks social media agency blog. It's one of the top 5 social media and marketing blogs in Europe. Click here to visit Jo's website. Social media case study Vitabiotics The danger of overresponding on Twitter Social media case study LV Liverpool Victoria Social media case study Jimmy Choo and Project PEP Social media case study Vets Now |
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