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13 Signs Your Business is Heading for Social Media Obscurity



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Marketing is Not a Faucet - By Joellyn Sargent

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Social Media is all about engagement. But unfortunately, lots of people - and the companies they represent - still don't understand that a one-way conversation isn't a conversation at all. It's a broadcast.
In the interest of helping you see if your business has a problem, here are a few questions to ask yourself. Check for these thirteen signs your social media program may be falling short of the mark:
  1. It takes 9 months to respond to a tweet. This really happened to me. The response was something like, "Thanks for tweeting, we didn't understand your message..." Why bother? Really.
  2. You never respond to or acknowledge social media mentions of your company name. After all, you're just listening.
  3. You proudly say things like, "I don't follow anyone..."
  4. All of your posts are about you or your products, because social media is all about leads.
  5. Your auto-DM welcome message is a sales pitch, "Thanks for following, check out my...(blog, Facebook, LinkedIn, special deal)."
  6. You automatically follow-back everyone who follows you, without checking out their profiles.
  7. Or you are a finicky follower, looking for high Klout scores and automatically unfollowing anyone who doesn't follow you.
  8. Your favorite way to engage others is, "Please 'Like' us on (Facebook, LinkedIn)."
  9. You put social media icons on your website and called it a day thinking, "Our social media program is off to a great start."
  10. You're still worried what will happen when someone says something bad about your company online.
  11. You have no idea what that college intern you hired is saying on your social media sites. If they're posting, it must be good.
  12. The legal department controls your social media presence.
  13. Company policy prohibits employees from mentioning the company on social media.
Did you answer "Yes" to more than a few of these? Don't worry, there's hope.
To get the most from your social media efforts, think of it as an opportunity, first and foremost, to connect with others. Spend some time commenting, complimenting, countering (if you disagree) and conversing. Ask questions, share answers and really engage. That small effort will take you miles down the road to social media success.


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Free PDF Download
Marketing is Not a Faucet - By Joellyn Sargent

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About the Author: Joellyn Sargent

RSS for Joellyn's articles - Visit Joellyn's website

Joellyn "Joey"ť Sargent is principal of BrandSprout LLC, a strategic marketing and management consulting firm dedicated to helping growing companies turn daunting business challenges into compelling success stories.

For more than 20 years, Joey lead marketing strategy and management initiatives for businesses ranging from start-ups to the Fortune 100, creating strategies to build brand awareness, engage customers and increase market share. She held positions with global responsibility for branding, marketing strategy, technology development and product management at companies including UPS and BellSouth (now AT&T).

Joey has judged the Web Marketing Association's WebAwards competition and the Business Marketing Association's National BMA Awards. She has presented at conferences from Vancouver to Barcelona. Joey has been quoted by the Huffington Post, CMO.com, Inc.com, Information Week and Fox Business. She holds an MBA from Embry-Riddle Aeronautical University.

For marketing and management advice, read Joey's blog at Fresh Sprouts.


Click here to visit Joellyn's website.
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