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When You Get Voice Mailed

Written by: Donald F. Pooley

Article Overview: A recent issue of TIP lead with an article on how to prepare for a phone call to a client. What about the case when the client, business contact or whomever doesn't pick answer the phone and you get voice-mail prompts?

When You Get Voice Mailed

A recent issue of TIP lead with an article on how to prepare for a phone call to a client. What about the case when the client, business contact or whomever doesn't pick answer the phone and you get voice-mail prompts?
I may have given you these tips before. But just in case...
1. Always assume you will get voice-mail prompts or various answering machine messages instead of a live person
2. In the interests of sales and marketing efficiency, before making the call, put together an organized message. This makes you sound professional, makes it easier for the person to get what you're saying and cuts the time required to give and receive the message.
3. If the message contains several pieces of information, indicate at the top that "I'm calling about 5 things." Then preface each point with its number: "First, I've made an appointment with.. Second, blah blah.. Third, blah blah etc.
4. Always start by giving the day and time of the call. Many answering machines do a lousy job of time-stamping
5. Always repeat your phone number. That makes it easier for your contact to write it down without having to replay the whole message.
Bruce Cohen

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