Like this article? PLEASE +1 it! Evan Signature
Evan Carmichael Top Header
Share for a Cause









What is Great Customer Service

Guest post by: Daryl Des Marais

Article Overview: In almost all cases customers come to your business because they have a problem and believe that you may have the solution. Whether you do, or whether you can build enough trust with the customer to let them solve their problem is up to you. In the day to day workings of a business some things can be out of your control, but building customer relationships should always be in your control. You can make alot of excuses like: Well there are larger competitors; We can not provide the same service; We have different clients; We don't cater to those types of customers. What types of customers? Have you made some assumptions about your customers? Perhaps there are more reasons as to why they are standing before you.

Free Download - E Mail Marketing Campaigns By Daryl Des Marais
Name: Email:

What is Great Customer Service

In almost all cases customers come to your business because they have a problem and believe that you may have the solution. Whether you do, or whether you can build enough trust with the customer to let them solve their problem is up to you.

In the day to day workings of a business some things can be out of your control, but building customer relationships should always be in your control. You can make alot of excuses like: Well there are larger competitors; We can not provide the same service; We have different clients; We don't cater to those types of customers. What types of customers? Have you made some assumptions about your customers? Perhaps there are more reasons as to why they are standing before you.

The most successful businesses build relationships with customers. Oh well we've heard that before. A relationship should be an ability to understand why that exact customer has chosen you and given you an opportunity to show them why they chose you and make them feel good. Having left your business with a memorable and positive impression is the most important thing.

Some good rules and ?'s to follow in developing more customers are:

Build a relationship with the customer.

Understand their situation.

Emphasize with their concerns.

What are their concerns?

Why do they have these concerns?

What solutions have they tried?

Why are they in your store?

What are 2-3 solutions to solve their problem?

Let them make the final decision, let them own the decision.

Just help them with the process.

That is all they desire, they do not want to be sold, they are tired of being sold things they do not need. Give them the information to buy the product they WANT.

Once you do this you will have a happy customer that will be more willing to tell other people about your business, and isn't that what it is all about. Till next time.

http://www.usabusinessgrowth.com & Growth Secrets. Mr. Des Marais has assisted small businesses with expansion and growth for over 20 years. His expertise is in expansions, turnarounds and business development. He has been a consultant and held positions in some of Americas and Canada's fastest growing companies and led teams to top ten and #1 positions in Canada. He can be reached at (604)-338-6719. He has helped several entrepreneurs develop and sell their business.

Related Articles
  Satisfactory Customer Service is No Longer Acceptable
  The Role of Customer Service in Business Success
  Would you get A Tattoo of the General Motors’ Logo?
  Tips for Improving Customer Service
  3 Tips for Customer Service Excellence

Home > Marketing > Daryl Des Marais > What is Great Customer Service
Article Tags: customer relationships, great customer service, small business service

About the Author: Daryl Des Marais
RSS for Daryl's articles - Visit Daryl's website

Mr. Des Marais has operated small businesses for over 20 years. He has been a consultant and held positions in some of the fastest growing companies in Canada. He has held past management positions in retail, tourism, hospitality and sales for a variety of companies. He has increased sales by 200% in 2 months for an herbal doctor; increased sales by 30% in 4 months for a major Canadian Big Box Retailer; 200% sales increase 3 times in a row for a service-based small business and helped several entrepreneurs develop and sell their business. His expertise is in the area of growth and business development.

Click here to visit Daryl's website
Dashed Line

More from Daryl Des Marais
The Start of A New Era in Online Business in 2010
2007 Online Retail Expansion Tips
Small Business Growth Vision and Goal Setting for Entrepreneurs
Online Small Business Technology Tools
Social Networking Online in 2010 and Small Business


Related Forum Posts
Re: Service Or Product? Re: Service Or Product? - I agree with starting a Service-based Business in the economy. Here is what I think is critical: 1. Researching that your Service business has a market. 2. Marketing the Service with as much leverage as possible. 3. Product-izing the Service (aka Package Expert Knowledge). This will only help elevate you as "the" expert in your niche and make you accessible to people in different price points.
Marketers, Learn What You Can, Cannot Control Online Marketers, Learn What You Can, Cannot Control Online - I am a Customer Service Representative in my company so naturally every once and a while I get angry customers fed up with my companies policies. Oh! I remember one day on my way home from school I was walking by a gas station and there was a man with a huge cardboard sign outside a small car mechanic business telling people not to go there because they are crooks. I am pretty sure they lost tons of business. I know my mama kept away from there after I told her about it. I found it pretty funny. I wonder if the guy got arrested or fined though....
Wearing different hats in Business Wearing different hats in Business - I have a business that produces beautiful custom rugs for home and business environments. Different hats that I'm wearing... Rug Fabrication - 10 [i:21cr28m8](partially outsourced to an outfit here in the US)[/i:21cr28m8] Customer Service / Sales - 8-10 Bookkeeping - 1 Marketing - 6 Website development - 5 [i:21cr28m8](mainly outsourced)[/i:21cr28m8] SEO, SEM - 6-8 Accounting - [i:21cr28m8](outsourced)[/i:21cr28m8]
Re: Two Useful Books To Help You Focus On The CLIENT Re: Two Useful Books To Help You Focus On The CLIENT - Hi David, To add to your thread, I'd like to recommend Jonathan Tisch's "Chocolates On The Pillow Aren't Enough: Reinventing The Customer Experience". Tisch's book includes content on "Welcoming Customers", "The New Art of Customization", "The Challenges of Customer Diversity" and "Offering Something Extra to Your Customers" to name a few.
Who Said Twitter Doesn't Work...? Who Said Twitter Doesn't Work...? - Last month, the BBC World Service programme, The Strand, featured 21 year-old Icelandic pianist/composer Olafur Arnalds. Arnalds achieved extraordinary success through his internet-led project to compose 7 tunes in 7 days, post them on his website and then post links to it via TWITTER. As a result his website got thousands of visitors eager to listen to his music, catapulting him to fame and bringing his music to the attention of the BBC, who featured an interview with him on the World Service programme, The Strand! So who says Twitter doesn't work? (HINT: It does help if you have something uniquely your own that other people want to get hold of...)


Share this article with your friends. Fund someone's dream.

Leave a comment below or share on the left and you'll help support entrepreneurs in Africa through our partnership with Kiva. Over $50,000 raised and counting - Please keep sharing! Learn more.



Featured Article


Bottom Footer
Share for a Cause












Newsletter

Get advice & tips from famous business
owners, new articles by entrepreneur
experts, my latest website updates, &
special sneak peaks at what's to come!
Name:
Email:
Popular Articles

Remind Me...

When the Going Gets Tough, the Tough Log On

Sales Flubs

Suggestions

Email us your ideas on how to make our
website more valuable! Thank you Sharon
from Toronto Salsa Lessons / Classes for
your suggestions to make the newsletter
look like the website and profile younger
entrepreneurs like Jennifer Lopez.