12 Ways to Increase Word of Mouth Referrals
12 Ways to Increase Word of Mouth Referrals
Ask for Referrals
The easiest way to generate referrals is also the most important. People want to help others, especially when you are good at what you do. Let your customers know that you are looking for referrals. They will be happy to oblige and some will go out of their way to help.
Be Specific
Provide your referral sources with a few details about your target market. If you are not specific in your request, referral sources have the entire universe to think of and will generally not be able to think of anyone. Make your referral request specific.
Align with Your Customer's Vision
Get inside the head of your customers and align with their vision. Be a resource; understand the needs of your customers. Referrals will come when customers realize that you really do understand them and that your goal is to help, not just make money.
Develop Word-of-Mouth Marketing Promotions
MCI's friends and family promotion was tremendously successful and built market share for the company that has been the key to their growth. Develop a marketing promotion plan which encourages referrals and benefits your existing customers. Make the promotion worth your customer's time by offering valuable incentives for new referrals.
Promote Client Feedback
Ask your clients to evaluate your products and services and provide feedback on how you measure up. Share this data with current customers and new prospects. Obviously, correct the areas in which you are deficient and remove barriers to customer service.
Continue Self-Development
Make your organization committed to constant learning. You must expand out of the box and constantly grow and develop your knowledge and abilities or you will be left behind by the competition. Knowledge is powerful and people will come to you for expertise before they buy from you.
Build a Customer Community
Find ways to bring customers together with other customers. This might be a chat room on your web site or other customer events sponsored by your company. This brings a community of customers together and stimulates word-of-mouth.
Communicate Your Competitive Advantage
Understand why you are different from the competition and what sets you apart in the eyes of the customer. Communicate this message in your promotional activities. Be clear in delivering this message. It is the most important component of your direct marketing efforts and the reason people become loyal customers.
Listen
Become known as an excellent listener. This communicates that you care about others and builds an enormous amount of trust. The fact that you are the best listener customers know will be communicated to others and result in valuable referrals.
Build Alliances
Determine how you can reach your target market by developing win-win alliances with other organizations. This is very common on the Internet as sites link to each other with great results. Look for organizations that currently service your target market and find ways to help each other.
Learn How to Network Properly
Take time to learn how to network effectively. Establish a networking plan and plan on helping others, which is the key to successful networking. Read and learn more about how to network effectively and go to lunch with world-class networking professionals to ask them how they do it. They will gladly share all their secrets because that is how people network effectively.
Develop a Web Site That People Talk About
Establish a web site that catches peoples' attention. When web surfers come across a hot site, they typically tell others about it. It is very common to email web site links to friends. Find a way to make your site unique by adding value to your target market. This value is expressed in knowledge you can provide them to help improve their business operations or personal lives.
These are a few ways to build word-of-mouth referrals for your business. Remember, there is no quick fix in sales and marketing and no substitute for excellent customer service and valuable products and services. Take the time to strengthen your marketing efforts in these areas and watch the referrals come pouring in.
12 Ways to Increase Word of Mouth Referrals - To learn more about this author, visit Thomas Young's Website.
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The most powerful form of marketing is word-of-mouth referrals. This is true regardless of the size of your company or marketing budget. When generating referrals, your customers become your sales force! Who better to promote your products than loyal customers? Following are 12 things you can do to help develop word-of-mouth referrals for your business.
Ask for Referrals
The easiest way to generate referrals is also the most important. People want to help others, especially when you are good at what you do. Let your customers know that you are looking for referrals. They will be happy to oblige and some will go out of their way to help.
Be Specific
Provide your referral sources with a few details about your target market. If you are not specific in your request, referral sources have the entire universe to think of and will generally not be able to think of anyone. Make your referral request specific.
Align with Your Customer's Vision
Get inside the head of your customers and align with their vision. Be a resource; understand the needs of your customers. Referrals will come when customers realize that you really do understand them and that your goal is to help, not just make money.
Develop Word-of-Mouth Marketing Promotions
MCI's friends and family promotion was tremendously successful and built market share for the company that has been the key to their growth. Develop a marketing promotion plan which encourages referrals and benefits your existing customers. Make the promotion worth your customer's time by offering valuable incentives for new referrals.
Promote Client Feedback
Ask your clients to evaluate your products and services and provide feedback on how you measure up. Share this data with current customers and new prospects. Obviously, correct the areas in which you are deficient and remove barriers to customer service.
Continue Self-Development
Make your organization committed to constant learning. You must expand out of the box and constantly grow and develop your knowledge and abilities or you will be left behind by the competition. Knowledge is powerful and people will come to you for expertise before they buy from you.
Build a Customer Community
Find ways to bring customers together with other customers. This might be a chat room on your web site or other customer events sponsored by your company. This brings a community of customers together and stimulates word-of-mouth.
Communicate Your Competitive Advantage
Understand why you are different from the competition and what sets you apart in the eyes of the customer. Communicate this message in your promotional activities. Be clear in delivering this message. It is the most important component of your direct marketing efforts and the reason people become loyal customers.
Listen
Become known as an excellent listener. This communicates that you care about others and builds an enormous amount of trust. The fact that you are the best listener customers know will be communicated to others and result in valuable referrals.
Build Alliances
Determine how you can reach your target market by developing win-win alliances with other organizations. This is very common on the Internet as sites link to each other with great results. Look for organizations that currently service your target market and find ways to help each other.
Learn How to Network Properly
Take time to learn how to network effectively. Establish a networking plan and plan on helping others, which is the key to successful networking. Read and learn more about how to network effectively and go to lunch with world-class networking professionals to ask them how they do it. They will gladly share all their secrets because that is how people network effectively.
Develop a Web Site That People Talk About
Establish a web site that catches peoples' attention. When web surfers come across a hot site, they typically tell others about it. It is very common to email web site links to friends. Find a way to make your site unique by adding value to your target market. This value is expressed in knowledge you can provide them to help improve their business operations or personal lives.
These are a few ways to build word-of-mouth referrals for your business. Remember, there is no quick fix in sales and marketing and no substitute for excellent customer service and valuable products and services. Take the time to strengthen your marketing efforts in these areas and watch the referrals come pouring in.
12 Ways to Increase Word of Mouth Referrals - To learn more about this author, visit Thomas Young's Website.
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Dave KurlanDave Kurlan is the founder and CEO of Objective Management Group, Inc., the industry leader in sales assessments and sales force evaluations, and the CEO of David Kurlan & Associates, Inc., a consulting firm specializing in sales force development. Dave has been a top rated speaker at Inc. Magazine's Conference on Growing the Company, the Sales & Marketing Management Conference and the Gazelles Sales & Marketing Summit. He has been featured on radio and TV, including World Business Review with General Norman Schwarzkopf, in Inc. Magazine, Selling Power Magazine, Sales & Marketing Management Magazine and Incentive Magazine. He is the author of Mindless Selling and Baseline Selling – How to Become a Sales Superstar by Using What You Already Know about the Game of Baseball. He created and wrote STAR, a proprietary recruiting process for hiring great salespeople, and he writes Understanding the Sales Force, a popular business Blog and is a contributing author to The Death of 20th Century Selling and 101 Great Ways to Improve Your Life, Volume 2. - Visit Dave Kurlan's Website |
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George LudwigGeorge Ludwig is a recognized authority on sales strategy and peak performance psychology. An international speaker, trainer, and corporate consultant, he helps clients like Johnson & Johnson, Abbott Laboratories, Northwestern Mutual, CIGNA, and numerous others improve sales force effectiveness and performance. Though it's George's strategies and processes that help corporations increase productivity and performance, it's his tremendous energy and dynamism that spark the transformation. Again and again, clients remark on his amazing ability to unleash human capacity and inspire men and women to break out of their comfort zones. The result is a whole new type of salesperson. His customized presentations teach achievers to make stunning advances in their lives. From helping salespeople realize cherished dreams to helping corporations exponentially accelerate revenue streams, George Ludwig leaves audiences and individuals empowered, emboldened, and clamoring for more. George is the best-selling author of Power Selling: Seven Strategies for Cracking the Sales Code and Wise Moves: 60 Quick Tips to Improve Your Position in Life & Business. - Visit George Ludwig's Website |
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